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The Enerflow residential heat pump unit is covered by a carry-in warranty. The
manufacturer will therefore be liable for all costs with regards to repairing the heat
pump at any of their appointed service centres during the warranty period. The heat
pump removal, delivery and re-installation cost is not covered by the manufacturer’s
warranty and the manufacturer will not be responsible for these costs.
The client can alternatively request an authorised field service agent to repair the
heat pump onsite. The callout fee and travel to the site will be for the clients account.
The replacement/repair of parts still covered by the manufacturer’s warranty and the
associated labour cost to perform this replacement/repair of the parts will be for the
manufacturer’s account.
1.
M-Tech Industrial (the manufacturer) warrants the product to be free from
defects in material and workmanship for a period of twenty four (24) months. An
additional twelve (12) months warranty (thus thirty six (36) months in total) will
be granted on the water circulation pump and an additional 36 months (thus a
total of sixty (60) months) will be granted on the compressor unit of the product.
2.
The warranty will only be valid provided that proof of the correct installation,
commissioning and operating procedures - as set out during training and
certification - were followed.
3.
The date of commencement of the warranty period stipulated in clause 1.1 will
be the date of first installation of the products – with accompanying proof of
installation - or three (3) months after the date of sale or delivery of the products
to the distributor, whichever is the shortest.
4.
Any product or part of the product proving defective within the warranty period
will be repaired or replaced at M-Tech Industrial’s opinion when returned to
M-Tech Industrial’s domicilium (or written communicated alternative address),
transportation charges pre-paid. M-Tech Industrial will not be responsible for
any installation or removal costs.
5.
Any product or part of the product that was repaired under the conditions of
clause 1.4 and that was still within the warranty period shall be subject to the
original warranty period as set out in 1.3 or an additional six (6) months warranty,
whichever is the greater.
6.
Any product or part that was repaired not under the conditions of clause 1.4 shall
be warranted for 6 months.
RESIDENTIAL HEAT PUMP WARRANTY
Warranty Conditions
FOR INFORMATION ONLY
Configuration Management
M-Tech Industrial (Pty) Ltd