Endace Measurement Systems.
http://www.endace.com
EDM01.05-10r1 DAG 4.3S Card User Manual
21
Revision 6. 22 September 2005.
4.6 Reporting Problems
Description
If there are unresolved problems with a DAG card or supplied software,
contact Endace Technical Support via the email address
Supplying sufficient information in an email enables effective response.
The exact information available to users for trouble, cause and correction
analysis may be limited by nature of the problem.
The following problem resolution checklist is applicable to Windows OS
system except where indicated for UNIX OS system.
Problem
resolution
checklist
Ref Item
1.
DAG card[s] model and serial number.
2.
Host PC type and configuration.
3.
Host PC operating system version.
4.
DAG software version package in use.
5.
UNIX operating system only. Any compiler errors or warnings
when building DAG driver or tools.
6.
UNIX operating system only. For Linux and FreeBSD, messages
generated when DAG device driver is loaded. These can be
collected from command
dmesg
, or from log file
/var/log/syslog.
7.
UNIX operating system only. Output of
cat /proc/dag
.
8.
Firmware versions from
dagbug –cx
and
dagrom -x
.
9.
Physical layer status reported by:
dagfour
10. Network link statistics reported by:
dagfour
–ei
11. Network link configuration from the router where available.
12. Contents of any scripts in use.
13. Complete output of session where error occurred including any
error messages from DAG tools. The
typescript
Unix utility
may be useful for recording this information.
14,.
A small section of captured packet trace illustrating the problem.
