Troubleshooting
First examine the backbone wiring pair and make sure you have solid connections. The LRP Interlink
Sync LED will be lit solid Green on each 821W Waterproof unit. The units sync instantly and have no
delay. if either fail to light up
…
. Then follow the steps below:
1) Make sure your wiring is straight through and not connected to any Telco punch down
blocks; If so remove from the block and use Telco butt clips to bridge wire.
2) Check for a firm connection of the RJ-45 connections in each 821W Waterproof unit,
and power is applied to the 821W Waterproof Injector unit. The 821W Waterproof
Extender unit should be receiving power.
3)
You can easily isolate any issue by performing an Out Of The Box Test (OOTBT). This
test will confirm the correct working order of your Enable-IT 821W Waterproof Ethernet
Extender Kit. This will point to a possible issue with your long distance LRP Interlink
wiring being affected by possible outside interference.
T
ECHNICAL
S
UPPORT
Enable-IT, Inc.’s Customer Care Team support is available directly to customers and distributors. All
support requests are processed through the online support portal. This allows us to provide assigned
support ticket numbers in order to bring closure to any technical issues.
Online Technical Services
The Enable-IT Support Portal is available 24/7 to open a ticket or check the status of one. Please use
this support website as your first source for help as it contains an on-line knowledge base of articles,
documentation, FAQ's and other problem-solving resources. This web-based support resource
provides the quickest solution to the most common technical support issues.
World Wide Web Site
Returning Products for Warranty Repair
Enable-IT warrants to the original purchaser of this described Product ("you" or the "End User") that,
for the limited lifetime period commencing on the date the Product was purchased (the “Warranty
Period"), the Product will be substantially free from defects in materials and workmanship under
normal use and conditions. This warranty does not apply to Products, which are resold as used,
repaired or reconditioned.
Electrical or water damage is not covered under this warranty,
extended warranties or Advanced Replacement Program (AREP).
In order to obtain an authorized RMA approval, the End User must complete the required information
online located at
If you have questions or difficulty completing this
information you may contact the Customer Care Team at 888-309-0910 between the hours of 8:00
a.m. and 5:00 p.m. PT.
Please ship Authorized RMAs to:
RMA Warranty Repair Processing Facility
16027 Brookhurst St, Suite i272
Fountain Valley, CA 92708-1551
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