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WARRANTY
Empire Comfort Systems Inc. warranties this hearth product to be free from defects at the time of purchase and for the periods specified
below. Hearth products must be installed by a qualified technician and must be maintained and operated safely, in accordance with the
instructions in the owner’s manual. This warranty applies to the original purchaser only and is not transferable. All warranty repairs must
be accomplished by a qualified gas appliance technician.
Limited Lifetime – Refractory Logs
Should any part fail because of defective workmanship or material during the normal life of this product, Empire will repair or
replace at Empire’s option.
Limited Five-Year Parts Warranty – Burners, Grates, Ceramic Fiber Logs
Should any part fail because of defective workmanship or material within five years from the date of purchase, Empire will repair
or replace at Empire’s option.
Limited Two-Year Parts Warranty – Valves
Should the valve fail because of defective workmanship or material within two years from the date of purchase, Empire will repair
or replace at Empire’s option.
Limited One-Year Parts Warranty – Remote Controls, Accessories, and Parts
Should any remote control, thermostat, accessory, or other part fail because of defective workmanship within one year from
the date of purchase, Empire will repair or replace at Empire’s option.
Duties of the Owner
The appliance must be installed by a qualified installer and operated in accordance with the instructions furnished with the
appliance. A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty
period. Ready access to the appliance for service.
What Is Not Covered
Damages that might result from the use, misuse, or improper installation of this appliance.
Travel, diagnostic costs and freight charges on warranted parts to and from the factory.
Claims that do not involve defective workmanship or materials.
Unauthorized service or parts replacements.
Removal and reinstallation cost.
Inoperable due to improper or lack of maintenance.
How To Get Service
To make a claim under this warranty, please have your receipt available and contact your installing dealer. Provide the dealer
with the model number, serial number, type of gas, and purchase verification. The installing dealer is responsible for providing
service and will contact the factory to initiate any warranted parts replacements. Empire will make replacement parts available
at the factory. Shipping expenses are not covered.
If, after contacting your Empire dealer, service received has not been satisfactory, contact: Consumer Relations Department,
Empire Comfort Systems Inc., PO Box 529, Belleville, Illinois 62222, or send an e-mail to [email protected] with
“Consumer Relations” in the subject line.
Your Rights Under State Law
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
