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Chapter 3: Troubleshooting

30

Keyboard

The keyboard does not work

Make sure that the keyboard cable is 

plugged in correctly. For more information, 

see the poster that came with your computer.

Remove all extension cables and switch 

boxes.

Clean the keyboard by using an aerosol can 

of air with a narrow, straw-like extension to 

remove dust and lint trapped under the keys.

Try a keyboard that you know works to make 

sure that the keyboard port works.

Reinstall the keyboard device driver.

A keyboard character keeps repeating or you see 

a “keyboard stuck” or “key failure” error message

Make sure that nothing is resting on the 

keyboard.

Make sure that a key is not stuck. Press each 

key to loosen a key that might be stuck, then 

restart your computer.

Liquid spilled in the keyboard

If you spilled liquid in the keyboard, turn off 

your computer and unplug the keyboard. 

Clean the keyboard and turn it upside down 

to drain it. Let the keyboard dry before using 

it again. If the keyboard does not work after 

it dries, you may need to replace it.

Memory

You see a “Memory error” message

Use a third-party diagnostic program to help 

determine if a memory module is failing.

Help

For more information about troubleshooting memory errors, 

click Start, then click Help and Support. Type memory error in the 

Search box, then press E

NTER

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Содержание EL1358G

Страница 1: ...User Guide EM001...

Страница 2: ...___________ Purchase date ___________________________________ Place of purchase ________________________________ Copyright 2010 All Rights Reserved eMachines User Guide Original Issue 06 2010 Visit ht...

Страница 3: ...power outlet you plug the power cord into is easily accessible and located as close to the equipment operator as possible When you need to disconnect power to the equipment be sure to unplug the powe...

Страница 4: ...wer cord Do not locate this product where people will walk on the cord If an extension cord is used with this product make sure that the total ampere rating of the equipment plugged into the extension...

Страница 5: ...ct The product was exposed to rain or water The product has been dropped or the case has been damaged The product exhibits a distinct change in performance indicating a need for service The product do...

Страница 6: ...amp specific disposal information check www lamprecycle org ENERGY STAR Acer s ENERGY STAR qualified products save your money by reducing energy cost and protecting the environment without sacrificing...

Страница 7: ...ds wrists arms shoulders neck or back Numbness or a burning or tingling sensation Aching soreness or tenderness Pain swelling or throbbing Stiffness or tightness Coldness or weakness If you have these...

Страница 8: ...y Eliminate glare and reflections by Placing your display in such a way that the side faces the window or any light source Minimizing room light by using drapes shades or blinds Using a task light Cha...

Страница 9: ...ection 7 Connecting to a broadband modem or network 8 Connecting a dial up modem 8 Using the World Wide Web 9 Connecting to a Web site 9 Downloading files 10 Ethernet networking 11 Wired Ethernet netw...

Страница 10: ...tworks 35 Optical disc drives 36 Passwords 37 Power 38 Printer 38 Sound 39 Audio and Video Set up Procedures 39 Recovering your system 42 Creating recovery discs 43 Recovering pre installed software a...

Страница 11: ...Chapter 1 Checking Out Your Computer...

Страница 12: ...u ray or HD DVD drive Memory card reader Insert a memory card from a digital camera MP3 player PDA cellular telephone or other device into the memory card reader Power button power indicator Press thi...

Страница 13: ...ug a PS 2 keyboard into this port Monitor VGA port Plug a VGA blue connector monitor cable into this port USB ports Plug USB Universal Serial Bus devices such as a USB Iomega Zip drive printer scanner...

Страница 14: ...this jack Audio in side speaker jack blue plug OR Side speaker jack This jack is user configurable for one of the following Stereo in Plug an external audio input source such as a stereo into this ja...

Страница 15: ...Chapter 2 Setting Up and Getting Started...

Страница 16: ...iscomfort and injury from repetitive strain Vary your activities to avoid excessive repetition Take breaks to change your position stretch your muscles and relieve your eyes Find ways to break up the...

Страница 17: ...e it to match the electrical service available in your usage area such as while in another country Use the power selection switch on the back of your computer to set the voltage to 115V or 230V To set...

Страница 18: ...dial up modem Your computer may have a 56K modem that you can use with a standard telephone line to connect to the internet or fax documents To connect the modem 1 Insert one end of the modem cable in...

Страница 19: ...k investments read the news download programs and much more You can explore a Web site or visit other Web sites by clicking areas on a Web page called links or hyperlinks A link may be colored or unde...

Страница 20: ...ast Web pages display Downloading files Downloading is the process of transferring files from a computer on the Internet to your computer To download files or programs from a Web site 1 Connect to you...

Страница 21: ...used to build computer networks in the home Ethernet Fast Ethernet or Gigabit Ethernet Ethernet is available at three different speeds Standard Ethernet runs at 10 Mbps Fast Ethernet runs at 100 Mbps...

Страница 22: ...n setting up a router see the router s documentation Example router based Ethernet network The following is an example of a wired Ethernet network The network is made up of a router a cable or DSL mod...

Страница 23: ...ore computers with Ethernet jacks One router One broadband Internet connection optional Ethernet cables connecting all of the network equipment Important For best results all Ethernet components shoul...

Страница 24: ...he connection is not working contact your Internet service provider Installing Ethernet cards and drivers After you have determined the type of Ethernet you are using for your network you need to inst...

Страница 25: ...le with the connectors facing away from you and with the spring clip on the bottom For straight through cable the wires on both connectors are attached to copper pins in the same order same colors lef...

Страница 26: ...mbered port on the router except the WAN port The WAN port is used to connect the router to the DSL or cable modem and is identified by a label or a switch Plug the other end of the cable into the net...

Страница 27: ...otocol TCP IP which is widely accepted and compatible for local area networks LANs as well as for Internet communications When networking is set up in Windows TCP IP is automatically installed as the...

Страница 28: ...instructions that came with your router or access point Use a printer that has built in networking Use a print server Sharing resources With a network you can share your Internet connection drives and...

Страница 29: ...vailable to everyone on your network If you share a folder only the contents of that folder will be available to everyone on the network 3 Click the Sharing tab Click Share OR If Share is grayed out c...

Страница 30: ...puter the contents of the drive or folder can be accessed as if the drive were attached directly to the computer For example a shortcut is created on computer 2 to the Documents folder on computer 1 T...

Страница 31: ...t files across the network 1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name list then click the network printer 3 Click Print Important Before you c...

Страница 32: ...Chapter 2 Setting Up and Getting Started 22...

Страница 33: ...Chapter 3 Troubleshooting...

Страница 34: ...your hard drive is not full If an error message appears on the screen write down the exact message The message may help Customer Care in diagnosing and fixing the problem If you added or removed peri...

Страница 35: ...ou cannot see the other computers on your network Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer Make sure that the other end is plugged into a router Make sure...

Страница 36: ...th your Ethernet card Reseat the card For more information about your Ethernet card see the documentation that came with your Ethernet card Your Ethernet network is running slower than you expect If y...

Страница 37: ...ssage Delete unnecessary files from the hard drive using Disk Cleanup Empty the Recycle Bin by right clicking the Recycle Bin icon then clicking Empty Recycle Bin Save your files to another drive If t...

Страница 38: ...maged Internet See also Modem dial up on page 31 You cannot connect to the Internet If you are using a dial up modem make sure that the modem cable is plugged into the modem jack and not the Ethernet...

Страница 39: ...of the telephone lines in your residence or at your local telephone service The condition of the Internet computers to which you connect and the number of users accessing those computers The complexi...

Страница 40: ...y failure error message Make sure that nothing is resting on the keyboard Make sure that a key is not stuck Press each key to loosen a key that might be stuck then restart your computer Liquid spilled...

Страница 41: ...o make sure that the connections have been made correctly Make sure that your computer is connected to the telephone line and the telephone line has a dial tone Make sure that the modem cable is less...

Страница 42: ...free from corrosion and all screws in the wall or telephone wall jack are secure You can also call your telephone service and have the telephone line checked for noise or low line levels Try another t...

Страница 43: ...a maximum send and receive rate of 14 400 bps The modem is not recognized by your computer Make sure that the line connected to the modem is working and plugged into the appropriate port on your comp...

Страница 44: ...is no picture Make sure that the monitor is plugged in and turned on If the monitor is turned on the power LED should be lit Adjust the brightness and contrast controls to the center position Make sur...

Страница 45: ...mouse by wiping the bottom with a clean damp cloth Make sure that the optical sensor is clean and free of debris Networks You cannot connect to your company network Every network is unique Contact yo...

Страница 46: ...n the disc Restart your computer then enter the BIOS Setup utility by pressing and holding F1 while your computer restarts Make sure that the IDE controllers are enabled Make sure that the drive is co...

Страница 47: ...egal disc distribution To be able to play a DVD the disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your computer s delivery add...

Страница 48: ...that the printer is online Many printers have an online offline button that you may need to press Make sure that the power cable is plugged into an AC power source The printer is on but will not print...

Страница 49: ...he speakers Make sure that the speakers are turned on Make sure that the volume controls are turned up Make sure that mute controls are turned off If you are using external speakers see the speaker se...

Страница 50: ...eakers Switching audio output Right click the Volume icon in the taskbar Notification Area Click Playback Device to open a window that displays the available devices Choose the device that you want to...

Страница 51: ...oose the monitor that you want to set as the primary monitor and check Make this my main display then press Apply and OK to change the setting If you want to extend your desktop to the second monitor...

Страница 52: ...r software and drivers that were pre installed at the factory see Recovering pre installed software and drivers on page 44 For instructions on reinstalling software and drivers that were not pre insta...

Страница 53: ...factory default disc OR To create recovery discs for only the factory loaded software and drivers click Create driver and application backup disc 3 Insert a blank disc into the drive indicated in the...

Страница 54: ...installed software and drivers 1 Click Start All Programs eMachines then click eMachines Recovery Management eMachines Recovery Management opens OR If you are recovering from your driver and applicati...

Страница 55: ...a replacement hard drive see Recovering from your recovery discs on page 46 Recovering from within Windows OS To reinstall Windows OS and all pre installed software and drivers 1 Click Start All Prog...

Страница 56: ...ent opens 2 Click Restore system from factory default 3 Click Next to continue Your hard drive s original factory loaded contents are recovered This process will take several minutes Recovering from y...

Страница 57: ...If you have recently installed hardware or software make sure that you have installed it according to the instructions provided with it If you did not purchase the hardware or software from eMachines...

Страница 58: ...steps Self help If you have how to questions about using your eMachines supplied hardware or software see the following resources The printed or online documentation that came with your hardware or s...

Страница 59: ...Appendix A Regulations and safety notices...

Страница 60: ...d or place heavy objects on top of it Carefully route the power cord and any cables away from personal traffic When unplugging the power cord do not pull on the cord itself but pull on the plug The to...

Страница 61: ...ted and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a r...

Страница 62: ...manufacturer could void the user s authority which is granted by the Federal Communications Commission to operate this computer Operation conditions This device complies with Part 15 of the FCC Rules...

Страница 63: ...you an opportunity to maintain uninterrupted telephone service If this equipment should fail to operate properly disconnect the equipment from the phone line to determine if it is causing the problem...

Страница 64: ...on and b The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next call attempt 4 Some parameters required for compliance wit...

Страница 65: ...ce must be used in strict accordance with the regulations and constraints in the country of use For further information please contact local office in the country of use Please see http ec europa eu e...

Страница 66: ...following harmonized standards EN55022 AS NZS CISPR22 Class B EN55024 EN55013 Applicable to product built with TV tuner module EN55020 Applicable to product built with TV tuner module EN61000 3 2 Clas...

Страница 67: ...d Article 3 1 a Health and Safety EN60950 1 EN62311 Article 3 1 b EMC EN301 489 1 EN301 489 3 Applicable to non bluetooth wireless keyboard mouse set EN301 489 17 Article 3 2 Spectrum Usages EN300 440...

Страница 68: ...ay not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The following local Manufacturer Importer is respons...

Страница 69: ...59...

Страница 70: ...Remark All images are for reference purposes only Actual configuration may vary V10A2...

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