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Chapter 3: Troubleshooting
24
First steps
If you have problems with your computer, try these
things first:
•
Make sure that the power cord is connected
to your computer and an AC outlet and that
the AC outlet is supplying power.
•
If you use a power strip or surge protector,
make sure that it is turned on.
•
If a peripheral device (such as a keyboard or
mouse) does not work, make sure that all
connections are secure.
•
Make sure that your hard drive is not full.
•
If an error message appears on the screen,
write down the exact message. The message
may help Customer Care in diagnosing and
fixing the problem.
•
If you added or removed peripheral devices,
review the installation procedures you
performed and make sure that you followed
each instruction.
•
If an error occurs in a program, see the
program’s printed documentation or the
online help.
Troubleshooting
Troubleshooting topics are listed in alphabetical
order.
Help
For more information about troubleshooting, click
Start, then click Help and Support. Type troubleshooting in
the Search box, then press E
NTER
.