54
GB
12. TROUBLESHOOTING GUIDE
If the appliance malfunctions, it may be due to a minor problem that you
can rectify by following the instructions below. Before contacting your
retailer's service desk, take the following steps.
The vacuum cleaner is not charging:
The battery has been installed incorrectly. Remove the battery and put it
back until it clicks into place.
The power cord for the charging base is not connected. Plug the power unit
into a wall plug.
The battery is defective. Contact your retailer's after-sales service desk.
The battery is at the end of its life. Replace the battery.
The battery is too hot. Wait for the battery to cool down.
Vacuuming performance is weak or non-existent:
The dust collector is full and needs emptying.
The filters are clogged and need cleaning.
The suction inlet is obstructed. Remove any obstructions.
The motorised brush is obstructed. Disassemble the brush and remove any
obstructions.
The accessories (motorised brush, 3-in-1 accessory, wide upholstery tool,
special pet brush, flexible extension hose) are obstructed or have been
improperly assembled: unclog them or make sure that they are assembled
correctly.
The vacuum cleaner stops working after a short period of
time.
The battery is only partially charged. Put the vacuum cleaner on the char-
ging base for approximately four hours to fully charge it. The operating
time decreases when you press the ”Boost” button (8 minutes of battery
life if fully charged).