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14. PRODUCT WARRANTY
The drivers with eSMART technology are manufactured under the most demanding quality criteria, based on the ISO-
9001 and ISO-14001 management standards, among others. This ensures a high level of durability, accompanied by
a 5-year warranty for every product in this range.
Warranty conditions:
▪
The warranty period starts as from the date of delivery of the product.
▪
The warranty covers the replacement of the product and its corresponding labour costs. ELT accepts no liability
for any other indirect costs that may arise. (As a reference to establish the replacement cost, please refer to the
indications in the following document: “Application and maintenance recommendation for the use of electronic
ballasts in view of the directive 99/44/EC” from CELMA which establishes that: “It is understood that professionally
installed ballasts and lighting are replaceable within a maximum of 10 minutes”).
▪
ELT reserves the right to request the return of the affected product to its premises in Zaragoza (Spain) to verify and
subsequently validate the warranty claim.
▪
The warranty exclusively covers material defects and manufacturing faults in the components made and supplied
by ELT.
The application of the warranty is subject to compliance with the following paragraphs:
▪
Operation of the lighting system in line with current IEC and/or EN international standards and the particular
specifications provided by ELT in this user guide.
▪
Correct usage, handling and storage of the product to guarantee the absence of third party damage
.
This warranty excludes claims
under which ELT is not liable for defects or faults and, specifically, those
which fall
within any of the following cases
:
▪
Incorrect handling, abusive use or any type of failure attributable to the customer or a third party, particularly in the
case of non-compliance with the installation and usage conditions as defined by ELT contained in our catalogues,
product sheets and technical documentation.
▪
Faults or fluctuations in the power supply.
▪
Anomalous operating conditions.
▪
Force majeure, such as: fire, flood, acts of war, violence or vandalism or similar situations.
▪
Faults in any accessory or other component (even in the event they were manufactured or supplied by ELT) that do
not form part of the components covered by this warranty.
▪
Attempts to change or maintain the component by any individual other than an authorised installer.
▪
Where the component’s batch number is damaged, changed or deleted.
The statutory warranty rights applicable to ELT’s products do not vary as a result of this warranty and continue to
have independent validity.
ELT reserves the right to take the final decision regarding any claim under the warranty and undertakes to quickly,
fully, reliably and honestly process any claim submitted.
ELT reserves the right to modify these terms and conditions, without prior notice.
