ELSA ECOMO 320, Руководство пользователя, Страница: 36 / 38

Appendix
ELSA ECOMO 320
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ELSA-ServiceDirect for ELSA ECOMO monitors
3-year warranty including ELSA-Onsite
As of the purchase date 01.01.1998, ELSA grants a three-year warranty on ELSA
ECOMO
1)
monitors including ELSA-ServiceDirect. ELSA strives to offer its customers top
product quality with its extensive quality assurance measures. If, however, the customer
makes a complaint, this service program guarantees perfect support and repair
procedures to minimize any inconvenience. As well as repairs carried out free of charge,
the following ServiceDirect services are offered within the extended scope of the
warranty.
ELSA-Onsite: 3 years of onsite service for ELSA monitors—free of charge
You can avail of the numerous advantages of our onsite services for ELSA ECOMO
monitors throughout Europe
2)
. If you discover a fault with your monitor, you first contact
our support team. If your monitor requires repairs within the warranty period of three
years, you are provided with a replacement unit within 24 hours
3)
which we deliver to
your workplace. Your repaired monitor will be returned to you as soon as possible. The
advantage of this offer is that you have no downtime or transport expenses. ELSA's
customer service ensures that all transporting procedures are dealt with in the correct
manner.
Your direct contact partner at ELSA-ServiceDirect
As an ELSA customer, you will receive support and advice from ELSA's customer service
at all stages of the warranty services being carried out.
1) Applies to all ELSA ECOMO monitors purchased after January 1, 1998.
2) For ELSA ECOMO 21H97 , a 4 week DoA warranty is granted outside of Germany instead.
3) Provided that the complete documentation reaches the ELSA Support team by 11.00 a.m. Please note that warranty services
are only granted for faults which are covered within the framework of our warranty conditions, valid for the Federal Republic
of Germany.
If the ELSA service cannot find fault with the unit claimed to be defective, we will invoice you for DM 200 plus V.A.T. and bus
system to cover inspection costs and replacement of the unit.
The ELSA Support hotline is the first number to dial if you discover a
malfunction or fault on your monitor. ELSA monitor support hotline
+49-(0)241-606-6135