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TROUBLESHOOTING
Smart Home Box not working – Power LED OFF
or flashing
1. Mains power failure – check if other electrical
circuits are operable.
2. Check that mains adaptor is plugged in and
socket is switched ON.
3. Check mains fuse in Plug has not blown.
4. Check that DC jack plug from mains adaptor is
connected in Control Panel.
5. Check fuse/MCB in Consumer Unit on the
circuit serving the Control Panel.
Note:
Before replacing any fuses or resetting
the MCB, the cause of the failure should be
investigated and rectified.
Smart Home Box not accepting User Password
1. Pause between key depressions too long. Do
not pause for more than 5 seconds between
pressing keys.
2. Incorrect code entered.
3. Reset to factory defaults and reprogram system.
Smart Home Box not responding to detectors
1. Ensure that the ‘Code Learning’ from the
Detectors is correctly proceeded.
2. Ensure detector is within effective radio range
of Control Panel and equipment is not mounted
close to metal objects.
3. Detector battery low – replace battery.
Voice-Dialer not responding to Alarm
1. Telephone line not connected or faulty – check
phone line with another phone.
2. Set ‘Voice Dial’ to on.
3. Incorrect phone numbers programmed
4. Phone numbers disabled in dialing sequence
5. Alarm messages not recorded
6. Under Notification Setup of programming
instructions, set ‘Level Panic’ and ‘Level 1’ to
on.
Smart Home Box not contacting central
monitoring station service on alarm
1. Telephone line not connected or faulty – check
phone line with another phone.
2. Set ‘Monitor Center’ to on
3. Incorrect phone number for central monitoring
station service programmed
4. Incorrect system ID number for central
monitoring station service programmed.
5.
Central
monitoring
station
service
not
commissioned or signed up.
Smart Home Box not responding to Remote
Phone Access
1. Telephone line not connected or faulty – check
phone line with another phone
2. Set ‘TEL/SMS Remote’ to on
3. Incorrect User Password entered
Latch Key not responding when system
disarmed
1. Telephone line not connected or faulty – check
phone line with another phone
2. Set ‘Voice Dial’ to on
3. Set ‘Latchkey Report’ to on
4. No Latch-Key phone numbers programmed
5. Under Notification Setup of programming
instruction, set ‘Level 1’ of ‘TEL Phone 1’ to on
Full alarm condition occurs when system has
not been triggered by an intruder or is disarmed
1. Tamper switch activation
- check all detector battery covers to ensure
correctly fitted
- check Control Panel and Siren are securely
mounted to the wall and tamper switch is
closed
2. Panic alarm operated from a Remote Control or
Keypad
3. Jamming detection circuit operated