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Elo TouchSystems IntelliTouch Ultra Скачать руководство пользователя страница 62

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Troubleshooting Guide

Troubleshooting Guide

••

The Troubleshooting Process

The Troubleshooting Process

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Display Problems

Display Problems

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Software Troubleshooting

Software Troubleshooting

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Hardware

Hardware Troubleshooti

Troubleshooting

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If you experience operational difficulties with the touchscreen system either

If you experience operational difficulties with the touchscreen system either
during or after installation, the following sections will help you determine the

during or after installation, the following sections will help you determine the
source of the problem.

source of the problem.

T

T

HE

HE

T

T

ROUBLESHOOTING

ROUBLESHOOTING

P

P

ROCESS

ROCESS

The first step in troubleshooting a touchscreen system is to determine whether the

The first step in troubleshooting a touchscreen system is to determine whether the
problem is related to the display, software, or hardware:

problem is related to the display, software, or hardware:

••

Do not confuse display problems with touchscreen problems—the two are

Do not confuse display problems with touchscreen problems—the two are
unrelated.

unrelated.

••

Software problems are determined by a basic hardware functionality test. If

Software problems are determined by a basic hardware functionality test. If
the hardware transmits touch coordinates correctly, then the problem is with

the hardware transmits touch coordinates correctly, then the problem is with
the driver or application software.

the driver or application software.

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Содержание IntelliTouch Ultra

Страница 1: ...IntelliTouch IntelliTouch Ultra Ultra Product Manual Product Manual Revision 3 2 Revision 3 2...

Страница 2: ...t Manual Product Manual Revision 3 2 Revision 3 2 Elo TouchSystems Inc Elo TouchSystems Inc 1 800 ELOTOUCH 1 800 ELOTOUCH www elotouch com www elotouch com A Raychem Company A Raychem Company P N 0082...

Страница 3: ...n writing promptly and in c Buyer shall notify Seller in writing promptly and in no case later than no case later than thirty 30 days after discovery of the thirty 30 days after discovery of the failu...

Страница 4: ...nable attorneys fees attributable to Seller harmless from any liability claims loss cost or expenses including reasonable attorneys fees attributable to Buyer s products or representations or warranti...

Страница 5: ...iv iv...

Страница 6: ...ernal Serial Controller 20 20 Installing a Tabletop ADB Controller Installing a Tabletop ADB Controller 22 22 Where to Go from Where to Go from Here Here 23 23 Chapter 4 Component Installation Chapter...

Страница 7: ...s Touchscreen and Touchscreen Cables 60 60 IC1 Cable IC1 Cable 61 61 EC2 Cable EC2 Cable 62 62 Diagnostic LED s Diagnostic LED s 62 62 E281 2310 Serial Controller E281 2310 Serial Controller 62 62 E28...

Страница 8: ...mental Environmental 78 78 Temperature Temperature 78 78 Operating Relative Humidity Operating Relative Humidity 78 78 Altitude Altitude 78 78 Chemical Resistance Chemical Resistance 79 79 Electrostat...

Страница 9: ...ing Hole Dimensions Mounting Hole Dimensions 82 82 Connectors and Pin Definitions Connectors and Pin Definitions 82 82 Serial Input Output Connector Serial Input Output Connector 82 82 Touchscreen Con...

Страница 10: ...Installing an E281 2303 Tabletop ADB Controller 22 22 Figure 4 1 Typical IntelliTouch Touchscreen Installation for Figure 4 1 Typical IntelliTouch Touchscreen Installation for use with external use w...

Страница 11: ...x x...

Страница 12: ...touch what you see The computer responds The human action and the computer s reaction is simple direct and natural Using touchscreens workers the computer s reaction is simple direct and natural Using...

Страница 13: ...he IntelliTouch Ultra touchscreen system makes it ideal for public information kiosks multimedia Ultra touchscreen system makes it ideal for public information kiosks multimedia applications and gamin...

Страница 14: ...t to or rM Mo ou us se e f fo or r M Ma ac ci in nt to os sh h U Us se er r s s Guide P N 008015 A Guide P N 008015 A O Ot th he er r C Co on nt ta ac ct t E El lo o f fo or r t th he e a av va ai il...

Страница 15: ...ipping damage shipping damage If failure occurs during the warranty period see the If failure occurs during the warranty period see the Limited W Limited Warranty arranty section at section at the beg...

Страница 16: ...nts and suggestions are welcome Your comments and suggestions are welcome Web Web http www elo http www elotouch com touch com B BB BS S 4 42 23 3 4 48 82 2 9 98 84 40 0 Downloads only up to 14 4K bau...

Страница 17: ...6 6 Chapter 1 Introduction Chapter 1 Introduction...

Страница 18: ...d surface wave technology Surface waves are mechanical waves that patented surface wave technology Surface waves are mechanical waves that propagate in the surface of materials such as glass The touch...

Страница 19: ...nel has a transmitting and receiving piezoelectric Each axis of the touchscreen panel has a transmitting and receiving piezoelectric transducer and sets of reflector stripes See Figure 2 1 for details...

Страница 20: ...ion and returning the touchscreen to normal operation If the contamination and returning the touchscreen to normal operation If the contamination is removed the controller repeats the process of acqui...

Страница 21: ...ibration points obtained screen coordinates using the calibration points obtained with the calibration program included with the driver software The driver also with the calibration program included w...

Страница 22: ...re installing components rather than a touch monitor proceed to Chapter 4 install your components rather than a touch monitor proceed to Chapter 4 install your touchscreen components then return to th...

Страница 23: ...tra Ultra serial serial controller controller A touch monitor Elo Model P284 XXXX with one of the following external A touch monitor Elo Model P284 XXXX with one of the following external controllers...

Страница 24: ...connects the touchscreen to the serial port on the computer The serial cable connects the touchscreen to the serial port on the computer Actual configuration may vary due to third party integrations...

Страница 25: ...controllers plug directly into a slot in your computer and do not require a special enclosure or power supply A touchscreen cable connects not require a special enclosure or power supply A touchscreen...

Страница 26: ...or located on a mounted on the back of the display E281 2310MX UK1 or UK2 or located on a desktop or within a kiosk E281 2310MX K1 The controllers may receive power desktop or within a kiosk E281 2310...

Страница 27: ...and includes an external power supply Figure 3 4 Touch Monitor with Tabletop ADB Controller Figure 3 4 Touch Monitor with Tabletop ADB Controller The Compact Disc Interactive CD i controller not shown...

Страница 28: ...the monitor are entirely separate systems You should first connect and test your touch monitor as a video display only Follow the instructions provided by the touch monitor as a video display only Fo...

Страница 29: ...s shipped preconfigured The E281 2310 controller is internal to the monitor and is shipped preconfigured for use with the Elo ELODEV for use with the Elo ELODEV and MonitorMouse driver software and Mo...

Страница 30: ...the Elo ELODEV and MonitorMouse driver software Except for the Base I O Port and Interrupt IRQ MonitorMouse driver software Except for the Base I O Port and Interrupt IRQ settings no changes are nece...

Страница 31: ...ailable for your controller are listed in Appendix B settings and options available for your controller are listed in Appendix B If your software does not support the E281 2310 directly you may operat...

Страница 32: ...tings and options available for your controller are listed in Appendix B If your software does not support the E281 2310 directly you may operate the If your software does not support the E281 2310 di...

Страница 33: ...or most users Specific Macintosh driver software No changes are necessary for most users Specific settings and options available for your controller are listed in the settings and options available fo...

Страница 34: ...e D DO OS S o or r W Wi in nd do ow ws s 3 3 x xx x D DO OS S a an nd d W Wi in nd do ow ws s D Dr ri iv ve er r G Gu ui id de e P N 008100 A P N 008100 A W Wi in nd do ow ws s 9 95 5 D DO OS S a an n...

Страница 35: ...24 24 Chapter 3 Touch Monitor Installation Chapter 3 Touch Monitor Installation...

Страница 36: ...es and resells a variety of monitors called touch monitors with touchscreens and all related components fully installed If you already have a touchscreens and all related components fully installed If...

Страница 37: ...previous Consider purchasing a touch monitor from Elo if you do not have previous experience working with touchscreens and disassembling displays Elo also offers experience working with touchscreens...

Страница 38: ...ion assumes you have already determined compatibility between the touchscreen and the display A Touchscreen Installation Kit is available from Elo touchscreen and the display A Touchscreen Installatio...

Страница 39: ...ing Components Testing Components The display must be in good working order before beginning the installation of the The display must be in good working order before beginning the installation of the...

Страница 40: ...t is useful for identifying preferred materials for your own procurement and may also useful for identifying preferred materials for your own procurement and may also be cost effective and convenient...

Страница 41: ...ear of the case you may be unable to successfully install inch 6 mm toward the rear of the case you may be unable to successfully install a touchscreen on the display and completely reinstall the back...

Страница 42: ...anding the mounting ears or the spring tensioned ground if the CRT is free standing the mounting ears or the spring tensioned ground strap strap 2 2 Connect the other end of the clip lead or wire to t...

Страница 43: ...trols etc etc Other cables may have to be unplugged from the electronics chassis The need for Other cables may have to be unplugged from the electronics chassis The need for this may not be apparent u...

Страница 44: ...touchscreen are about the same size check to see that the face of the CRT and touchscreen are about the same size and that the radius of curvature ROC of each surface matches well If both of and that...

Страница 45: ...s and the cable from the bezel Check for adequate clearance of the transducers and the cable from the bezel structure If the position of the cable causes difficulty the touchscreen may be structure If...

Страница 46: ...between the CRT and the bezel The last three considerations listed above should determine the nominal thickness of the spacers to be used determine the nominal thickness of the spacers to be used Man...

Страница 47: ...the black tape around the perimeter of the touchscreen When the display is reassembled the mounting tape should not be visible Do not the display is reassembled the mounting tape should not be visibl...

Страница 48: ...ge will almost certainly occur The nominal thickness of the The nominal thickness of the touchscreen and the two layers of adhesive tape is 3 16 inch 5 mm If the touchscreen and the two layers of adhe...

Страница 49: ...for either an internal E281 2303 ADB controller or E281 2300 CD i controller is not covered in this manual but is a similar process E281 2300 CD i controller is not covered in this manual but is a sim...

Страница 50: ...irements are 5 Vdc nominal 140 mA typical If this power is not available from your are 5 Vdc nominal 140 mA typical If this power is not available from your monitor s power supply Elo offers an 8 30 V...

Страница 51: ...ically be determined consistent with EMI suppression requirements This may be accomplished one of two ways may be accomplished one of two ways If the controller can be mounted to a metal chassis it ca...

Страница 52: ...the user grounded to satisfy safety agency approvals as the grounding protects the user in case a wiring fault develops in the display If the DB9 connector shell is not in case a wiring fault develops...

Страница 53: ...ir monitor observe this caution may destroy the monitor or seriously impair monitor perform performance ance Provided you first confirm the installation with your monitor supplier Provided you first c...

Страница 54: ...ers should check with Elo for availability of the P N 004100 210 international power supply P N 004100 210 international power supply 2 2 After you decide on a controller power source use the 2310MX i...

Страница 55: ...eral options for mounting the connector on the display case display case Mounting the IC1 cable to a chassis member that is exposed to the display Mounting the IC1 cable to a chassis member that is ex...

Страница 56: ...tallation Kit Interface P N 172001 is included in the Touchscreen Installation Kit P N UK0001 and provides an attractive and convenient finish to most of the P N UK0001 and provides an attractive and...

Страница 57: ...e order of disassembly Beware of potential clearance problems between the bell of order of disassembly Beware of potential clearance problems between the bell of the CRT and the electronics chassis as...

Страница 58: ...from dust or A variety of methods may be used to seal an IntelliTouch system from dust or liquid intrusion as required by the application or an industry standard liquid intrusion as required by the a...

Страница 59: ...ellent seal with essentially no signal attenuation Considerable pressure may be applied to the with essentially no signal attenuation Considerable pressure may be applied to the touchscreen by the bez...

Страница 60: ...front of the display to allow for variation in the surfaces when assembling A gap is also required between the in the surfaces when assembling A gap is also required between the touchscreen and the f...

Страница 61: ...50 50 Chapter 4 Component Installation Chapter 4 Component Installation...

Страница 62: ...OTING ROUBLESHOOTING P PROCESS ROCESS The first step in troubleshooting a touchscreen system is to determine whether the The first step in troubleshooting a touchscreen system is to determine whether...

Страница 63: ...switch In this case even if display controlled through the display s power switch In this case even if display problems exist the touchscreen system will probably function if the display power problem...

Страница 64: ...Problems in the in the DOS and W DOS and Windows Dr indows Driver Guide iver Guide for for additional information additional information H HARDWARE ARDWARE T TROUBLESHOOTING ROUBLESHOOTING Troubleshoo...

Страница 65: ...uServe or the Elo BBS Use COMDUMP to verify basic available on CompuServe or the Elo BBS Use COMDUMP to verify basic controller functionality and to determine whether or not data is reaching the seria...

Страница 66: ...decreasing followed by a In this mode the first four bytes in each packet will be decreasing followed by a zero byte and a byte from 00 to 0F hex The Z value byte 6 will be 00 when zero byte and a by...

Страница 67: ...uch a problem such as excessive system noise or low signal strength may be present excessive system noise or low signal strength may be present TOUCHES is also useful with PC Bus controllers to verify...

Страница 68: ...ther RS 232 data is If accessible the controller s diagnostic LED can verify whether RS 232 data is being transmitted being transmitted Alternatively a breakout box will tell you if there is any activ...

Страница 69: ...available BUSSTAT is a DOS utility included with most Elo driver software and available on CompuServe or the Elo BBS Use BUSSTAT to verify basic hardware on CompuServe or the Elo BBS Use BUSSTAT to ve...

Страница 70: ...the other two corners to make sure their coordinates look correct and that the touchscreen appears linear in each axis If the coordinates appear to be touchscreen appears linear in each axis If the co...

Страница 71: ...soldering iron wire at the solder connection to the transducer use only a fine tip soldering iron with temperature controls and work at 500 with temperature controls and work at 500 F or less It is no...

Страница 72: ...t 1 the symptom is usually a total absence of the indicated waveform Although the the symptom is usually a total absence of the indicated waveform Although the absence of this waveform could be due to...

Страница 73: ...truction of the EC2 cable is specific to the IntelliTouch system and other common computer data cables should not be substituted and other common computer data cables should not be substituted Diagnos...

Страница 74: ...the The yellow communication LED also blinks about 1 5 times a second after the self test has completed indicating normal operation self test has completed indicating normal operation During normal o...

Страница 75: ...t te es st t r re es su ul lt ts s 0 00 00 0 N No o f fa ai il lu ur re e 0 00 01 1 X X a ax xi is s f fa ai il lu ur re e 0 01 10 0 Y Y a ax xi is s f fa ai il lu ur re e 01 011 1 X X re rece ceiv i...

Страница 76: ...om mm mu un ni ic ca at ti io on n f fa ai il lu ur re e b be et tw we ee en n t th he e t tw wo o o on n board microprocessors board microprocessors 5 5 2 20 0 R Re es se er rv ve ed d 4 4 1 10 0 R...

Страница 77: ...tings and options available for your controller are listed in the Elo software manuals and in options available for your controller are listed in the Elo software manuals and in this appendix this app...

Страница 78: ...ial Controller Jumper Settings Jumper Settings The following table lists the jumper settings for the E281 2310 controller The following table lists the jumper settings for the E281 2310 controller Fro...

Страница 79: ...SmartSet If you are using driver software that does not directly support the SmartSet serial protocol E281 23xx E271 22xx the controller can be set up through serial protocol E281 23xx E271 22xx the...

Страница 80: ...The following table lists the switch settings for the E281 4305 controller M Mo od de e S Sw wi it tc ch h S Se et tt ti in ng g from right from right 1 12 2 B Bi it t M Mo od de e S SW W1 1 O ON N 8...

Страница 81: ...d for a Base I O Port address of 280 hexadecimal W3 is jumpered in the third position 200 and W2 address of 280 hexadecimal W3 is jumpered in the third position 200 and W2 is jumpered in the fifth pos...

Страница 82: ...the MonitorMouse for Macintosh driver software No changes should be with the MonitorMouse for Macintosh driver software No changes should be necessary unless multiple ADB touchscreen controllers are u...

Страница 83: ...roller Config ller Configuration uration Switch settings must be as follows Switch settings must be as follows S Sw wi it tc ch h P Po os si it ti io on n from top from top 1 1 O OF FF F 2 2 O OF FF F...

Страница 84: ...shipped pre configured for Compact Disk Interactive CD i compatibility The following table lists the jumper settings Interactive CD i compatibility The following table lists the jumper settings From L...

Страница 85: ...layers you may also use the auxiliary serial port J8 and J9 define the display s overscan area Choose the setting from the following J8 and J9 define the display s overscan area Choose the setting fro...

Страница 86: ...0 CD i Co 0 CD i Controller ntroller 75 75 See page 56 for P2 connector pin positions and page 65 for DB9 connector pin See page 56 for P2 connector pin positions and page 65 for DB9 connector pin pos...

Страница 87: ...more of the following IntelliTouch products are covered by one or more of the following patents 4 642 423 4 644 100 4 645 870 4 700 176 4 746 914 4 791 416 patents 4 642 423 4 644 100 4 645 870 4 700...

Страница 88: ...in a 2x6 female 0 025 inch 0 635 mm square post receptacle with 0 100 inch 2 54 mm centers 0 635 mm square post receptacle with 0 100 inch 2 54 mm centers Positional Accuracy Positional Accuracy Stan...

Страница 89: ...gloss meter For 15 gloss units per ASTM D2457 90 using a 60 gloss meter For flats 85 flats 85 15 gloss units per ASTM D2457 90 15 gloss units per ASTM D2457 90 Electrical Electrical All touchscreen dr...

Страница 90: ...IEC 801 2 150 pF and 150 When tested per IEC 801 2 150 pF and 150 the touchscreen shall withstand the touchscreen shall withstand 20 discharges of 15 kV distributed randomly across the active area of...

Страница 91: ...rface Interface EIA 232D Serial RS 232 DCE configuration 8 Data Bits 1 Stop Bit No Parity EIA 232D Serial RS 232 DCE configuration 8 Data Bits 1 Stop Bit No Parity Half Duplex Hardware handshaking DTR...

Страница 92: ...n non on c con onde dens nsin ing g S St to or ra ag ge e S Sa am me e Altitude Altitude 10 000 feet 10 000 feet Shock and Vibration Shock and Vibration National Safe Transit Association Project 1A T...

Страница 93: ...Acceptable mating insulation displacement connectors IDC Berg centers Acceptable mating insulation displacement connectors IDC Berg series 71600 71602 66900 66902 Molex series 40312 Amp series 746285...

Страница 94: ...ada CCN NWGQ8 per UL 1950 Safety of Component for use in Canada CCN NWGQ8 per UL 1950 Safety of Information Technology Equipment Including Electrical Business Equipment Information Technology Equipmen...

Страница 95: ...3 54 55 58 59 58 59 012226 IC1 internal interface cable 44 012226 IC1 internal interface cable 44 172001 escutcheon w horizontal labeling 172001 escutcheon w horizontal labeling 45 45 172003 escutcheo...

Страница 96: ...dem 57 pin positions 66 pin positions 66 problems with 59 problems with 59 repair 60 repair 60 routing 39 routing 39 45 45 46 46 specifications 78 specifications 78 touchscreen 23 44 45 60 61 touchscr...

Страница 97: ...70 71 69 70 71 external power supply for external power supply for 15 15 16 16 21 22 21 22 58 58 external serial 12 15 20 21 external serial 12 15 20 21 grounding 57 grounding 57 installing a touch mo...

Страница 98: ...isabling Z axis for E271 141 emulation 70 70 discharging CRT discharging CRT 30 30 33 33 display display back case removing 30 back case removing 30 bezel 30 32 33 35 36 bezel 30 32 33 35 36 37 37 cab...

Страница 99: ...52 53 ELOGRAPH CAL files 53 ELOGRAPH CAL files 53 embedded systems driver 10 embedded systems driver 10 emulation emulation E271 141 controller 70 71 E271 141 controller 70 71 E281A 4002 controller 20...

Страница 100: ...ng 38 38 39 39 40 40 41 41 internal touchscreen controller mounting kit internal touchscreen controller mounting kit 38 38 international power supply 23 43 international power supply 23 43 interrupt j...

Страница 101: ...diagnosing touchscreen problems 60 problems 60 output coordinates 34 59 output coordinates 34 59 output range of raw coordinates 56 59 output range of raw coordinates 56 59 P P panel flat 49 panel fla...

Страница 102: ...30 warning handling CRT 30 warning high voltage 26 31 warning high voltage 26 31 work area 26 work area 26 SAW SAW See See surface wave technology surface wave technology scaling of coordinates 9 sca...

Страница 103: ...lications 2 broken cables 60 broken cables 60 cable 23 44 45 60 cable 23 44 45 60 cable header 39 61 cable header 39 61 cable problems 51 52 53 59 60 cable problems 51 52 53 59 60 cables cables 61 61...

Страница 104: ...nderwriters Laboratory UL compliance Underwriters Laboratory UL compliance iii 11 28 47 iii 11 28 47 UNIX driver 10 UNIX driver 10 untranslated raw coordinates 54 55 58 untranslated raw coordinates 54...

Страница 105: ...inates 8 9 55 59 coordinates 8 9 55 59 failure 64 failure 64 receiving transducer 8 receiving transducer 8 transmitting transducer 8 transmitting transducer 8 yoke 32 33 45 46 yoke 32 33 45 46 Z Z Z a...

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