User Manual: Elo
®
Paypoint
SW602189 Rev A, Page 14 of 24
Chapter 4: Technical Support
Information and guidance on how to use and operate your PayPoint System are available in this
User Manual, and at www.EloPayPoint.com.
For further information, please contact your local dealer or contact Elo Touch Solutions
Customer Service.
Solutions to Common Problems
Problem
Suggested Troubleshooting
The PayPoint register does not
respond when turning on the
system.
Check that the power cable is properly connected to
both the register and the wall. Power button LED will
be red when register is properly connected to the
wall.
OR
Unplug the power cable, re-plug after five seconds,
and press the power button to turn on the system.
OR
In the case that the power button LED displays solid
white light, which suggests that the system is on,
there may be an issue with the display or LCD
backlight. Please contact Elo Customer Service.
Blank screen
If the power button LED is blinking, the register may
be in SLEEP mode. Press the power button to bring
the unit our of SLEEP mode.
Receipt printer does not print text
on the receipt paper
Ensure that the thermal receipt paper is installed in
the printer in the proper orientation.
Note: Only one side of the thermal paper is coated
with the dye that changes color when heated. This is
the side that will need to contact the printer thermal
head.
