11
Machine
FAQ
Q18
Should I oil the machine?
A18
Oiling is not necessary for this embroidery machine.
Q19
My device cannot connect to the embroidery machine after connecting to
the internet.
A19
The connection between your device and the embroidery machine will be
disconnected after connecting to the internet in the access point mode.
Disconnect the connection between your device and the internet and
reconnect to the embroidery machine. Use client mode if you need to connect
to the interne.
Q20
I do not know where to connect my device.
A20
In access point mode, open a “Wi-Fi settings” on your device and select
”JANOME XX-XX-XX” (last 6-letter or number on MAC address)
In client mode, open a Wi-Fi settings on your device and select the wireless
LAN router which is connected to the embroidery machine.
Q21
How would I know if my device is connected to the embroidery machine?
A21
The embroidery machine and your device is not connected if the “Press to con-
nect” icon appears on the lower right corner of the app. Tap the “Press to con-
nect” icon to connect the app to the embroidery machine. Refer to A1 and A2.
Q22
The embroidery machine and my device are disconnected. I want to
reconnect them.
A22
If the device is in the sleep mode, or if you launch anther app while using
dot customizer app, the wireless LAN connection between the embroidery
machine and your device will be disconnected. Tap the “Press to connect” icon
on the lower right corner to reconnect the device.
