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Elkay Manufacturing Company
Installation Manual (2000000350 Rev. A - 08/21)
In-Wall Filtered Water Dispenser
6. Troubleshooting
Description
Possible Cause
Remedy
Water is not getting cold.
Standard water dispenser (non-
chilled)
Water chiller is not operating
properly.
Standard unit only supplies ambient temperature water.
Refer to water chiller manual.
Water runs continuously from
water dispenser.
Sensor is defective or dirty.
Clean or replace sensor.
Solenoid or solenoid diaphragm is
defective.
Replace solenoid water valve.
Note: To verify faulty solenoid, disconnect the power
while water is running. If water flow does not stop
immediately then replace the solenoid.
Low water flow.
Supply water pressure is less than
required.
Water pressure must be between 40 and 105 psi.
Filter is plugged.
Replace filter.
Solenoid water valve not opening
fully.
Replace solenoid water valve.
No water flow.
No electrical power.
Restore power to the unit.
Water shut-off valve(s) closed.
Open all shut-off valves (one is located inside the filter box
if installed and another may be at the water source).
Bottle sensor is not operating
properly.
Sensor is malfunctioning and must be replaced.
Blocked or damaged water line.
Locate affected line and remove blockage or damage.
Blinking red light.
No filter.
Replace filter.
Filter incorrectly installed.
Check filter is completely installed.
Blinking red and blue light.
Filter wire disconnected.
Check filter cable connections.
7. Frequently Asked Questions (FAQ)
For FAQ questions refer to the Elkay website
elkay.com/ezh2o-liv.
You can find installation and filter replacement videos
on Youtube under ezH2O Liv installation and filter
replacement.
