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SECTION 5: TROUBLESHOOTING AND MAINTENANCE
5.1 Troubleshooting
Table 6: Error Code Troubleshooting and Diagnosis (continued)
Error Code
Message Displayed
Probable Causes/Possible Solutions
Error 1004
Low mA
Current was under the minimum limits.
Probable Cause:
Loose electrode, broken cable, high skin resistance.
Possible Solutions:
Be sure both electrodes are secured with adequate tightness to the patient’s limb and
that the cable is connected to the device.
Inspect the electrodes and clean if necessary. Place a drop of deionized water
between the electrode and Pilogel disc and directly on the clean skin beneath the
Pilogel disc.
Suggest repeating the test once.
If the problem persists, current control circuitry may be damaged or electrode cable
assembly may be damaged. Stop using the device.
Error 1005
High mA
Current exceeded the maximum limits.
Probable Cause:
Hardware problem in the device.
Possible Solutions:
Contact ELITechGroup.
Event 1006
User Cancelled
Iontophoresis
Event happens when the operator cancels the iontophoresis test.
Error 1007
Disconnect Power
Supply
Probable Cause:
The battery charging power supply was detected when trying to start iontophoresis.
Possible Solutions:
Disconnect the battery charging power supply before starting a test.
Error 1008
Power Supply Detected
Probable Cause:
The battery charging power supply was plugged in during iontophoresis and as a
result iontophoresis was cancelled.
Possible Solutions:
Charge the battery if necessary and then start the test again or disconnect the
charging power supply and start the test again.
Error 1009
Electrode Cable
Removed,
Iontophoresis
Cancelled.
Probable Cause:
The electrode cable assembly was removed during iontophoresis and as a result the
iontophoresis cancelled.
Possible Solutions:
Connect the electrode cable assembly and start the test again.
If the malfunction has been traced to a faulty electrode cable assembly, a replacement can be ordered from
ELITechGroup (Appendix B).
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