Rev 1.3
Warranty Policy - Electric Screens
•
One (1) year warranty parts and labor from purchase date as follows (except for
refurbished units as specified below)
•
Refurbished units
carry a
90-day
parts and labor warranty.
•
Demo units or open box items
carry a
full 1-year
parts and labor warranty.
•
Each party will be responsible for one way shipping during the warranty period.
•
A RMA (Return Merchandise Authorization) number
must be issued in order to
process a replacement or to authorize a return for warranty repair. Elite Screens will, at its
sole option, replace or repair the defective unit with a brand new replacement *(see
exceptions below) after the defective unit is received. Once the product is received, Elite
Screens will send out a new *unit to the customer by ground service (subject to inventory
availability).
Please do not return
any unauthorized items to Elite Screens, as they will be
refused. The RMA number must be included on the outside label of your shipping box and
shipping documents. Our warehouse is not authorized to accept returns without an RMA
number on the shipping label. RMA numbers are valid for 45 days from the date of issue.
•
Missing Parts
must be reported within 7-days of receipt. If reported after 7 days,
customer will be responsible for shipping and handling fees. If reported after 30 days of
receipt, customer is responsible for cost of the parts and shipping & handling fees.
Warranty Policy – Damages
•
All shipping damages must be reported within 7 business days upon receipt of the
product
. After 7 days, Customer is responsible for all incurred costs.
•
Inspect all shipments upon arrival. If damage or loss is apparent upon delivery, do not accept
the shipment until you make a notation of the damage on all copies of the carrier's delivery
receipt and have the driver sign all copies to acknowledge the notation. Do not sign a clear
receipt for damaged or missing cartons or there will be no basis for a claim. Ask the carrier to
make a detailed inspection of the damage. File a claim with the carrier. Cooperate and follow
up as necessary to secure final settlement.
•
Immediately advise Elite Screens of all damages or problems.
Do not return merchandise to
Elite Screens
. File your claim with the carrier, enclosing copies of the bill of lading (signed by
the driver) and inspection report as support. Keep all packing materials and boxes with the
damaged product. Do not throw anything away. Although Elite Screens will provide any
assistance possible, we cannot be responsible for the actual filing of claims on the carrier or
accept liability for non-collectable freight claims
For Warranty and Service requests, please fill out a RMA/Service Form at:
www.elitescreens.com/help.html
Please visit this link for full warranty information:
http://www.elitescreens.com/services.html
For Customer Service and Technical questions, please contact Elite Screens at:
Telephone:
(562)-483-8198
Fax:
(562)-483-8498
*A new or refurbished replacement will be sent out to the customer depending on the type of purchase (new or refurbished)
or based on stock availability.
