Rev 1.3
TROUBLESHOOTING
If the electric screen does not move, please check the following:
1.
Check the power supply and fuse first. The screen will not move without power.
2.
Make sure the power cord is plugged to the power outlet.
3.
Check all cable connections to see if any may be disconnected.
4.
If the screen works well with the line switch but not with the remote control, please
make sure the remote controls have batteries or replace them with new ones.
FAQ’s
1.
Q:
What are the differences between the IR and RF remotes?
A:
An Infra-Red remote is designed for short distance use, like your television remote.
IR requires direct aim at the IR source located inside your 3-wall switch. RF remote
control is designed for long distance use. The RF is a unique remote configured to
only work with your 3-way wall switch included with this screen. If the RF remote
control is lost or misplaced, the entire 3-wall switch will need to be replaced (Please
keep in a safe place). Change the batteries every 6 months.
2.
Q:
How is the screen material cleaned?
A:
The screen material can be cleaned with mild soap and water only. Do not use
cleaning substances with chemicals, as it will damage the screen material.
3.
Q:
Can you manually pull down this electric screen?
A:
Absolutely not, manually pulling down the screen will damage the electronic
motor rolling system.
4.
Q:
Can the electric screen be used in a 220-volt outlet?
A:
No, the screen can only be used in 110-volt outlets.
5.
Q:
What is the recommended distance my first row should be?
A:
The recommended distance should equal the width x2 of your screen. However,
this may vary depending on the projector type and environment light.
6.
Q:
How high should I hang the projector screen?
A:
The recommend lowest level of the projector screen should be at an eye level of
the first row seat.
7.
Q:
Technical Support or Problem Report
A:
The best way to report a problem is to send an email to
or call 1-877-511-1211 and as for the Service Dept.
