RETURN INSTRUCTIONS
RETURNS:
A.
Any return of defective merchandise to Maxi-Matic, USA must be processed
accordingly by first contacting customer service (
support
@
shopelitegourmet
.com)
to obtain
an RA # (Return Authorization Number). We will not accept any
returns of
merchandise without an applicable RA #.
B.
IMPORTANT RETURN INSTRUCTIONS. Your Warranty depends on your
following these instructions if you are returning the unit to Maxi-Matic, USA:
1.
Carefully pack the item in its original carton or other suitable box with
sufficient cushioning to avoid damage in shipping.
2.
Before packing your unit for return, be sure to enclose:
a)
Your name, full address with zip code, daytime telephone
number, and RA#,
b)
A sales receipt or PROOF OF PURCHASE from an
authorized
dealer,
c)
The model number of the unit and the problem you are
having
(Enclose in an envelope and tape directly to the unit
before
the box is sealed,) and
d)
Any parts or accessories related to the problem.
3.
Maxi-Matic, USA recommends that you ship the package via UPS ground
service for tracking purposes. We cannot assume responsibility for
lost or damaged products returned to us during incoming
shipment. For your protection, always carefully package the product
for shipment and insure it with the carrier. C.O.D shipments cannot be
accepted.
4.
All return shipping charges must be prepaid by you.
5.
Once your return has been received by our warehouse, Maxi-Matic,
USA
will repair or replace the product if it is defective in material or
workmanship, subject to the conditions in paragraph B.
6.
Maxi-Matic will pay the shipping charges to ship the repaired or
replacement product back to you.
Questions? We're here to help! Visit:
shopelitegourmet.com
for support on this product.
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