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• For all problems relating to the engine, please contact an authorised service centre of the
engine manufacturer.
III. Procedure
•
Step 1 :
On the date of purchase, the customer registers his/her purchase online by com-
pleting the registration card on
www.eliet.eu
. In addition, the enclosed registration card is
completed in its entirety on the day of purchase. The first part of the card has to be returned
to ELIET within one month. The customer is required to keep all remaining parts of the card
along with the purchase invoice for the duration of the warranty period.
•
Step 2:
In the event of a defect becoming apparent, the customer shall have it verified by the
authorised ELIET dealer. If the dealer finds a manufacturing defect, he may invoke the war-
ranty under the terms specified.
•
Step 3 :
Every warranty application must be accompanied by a fully completed official applica-
tion form. Dealers may request application forms from ELIET or from an ELIET importer/agent.
•
Step 4 :
The dealer orders the parts needed to perform the repairs. Next, the dealer faxes the
order form together with the completed warranty form and a copy of the registration card to
ELIET.
•
Step 5 :
The warranty form must be stapled to the purchase invoice
and sent to ELIET or an
importer/agent
of ELIET.
•
Step 6:
ELIET sends the parts ordered to the dealer under the regular delivery and payment
conditions.
•
Step 7:
The defective part will be examined by ELIET’s technical department prior to approv-
ing or rejecting the warranty. ELIET reserves the right to unilaterally decide whether or not the
customer has complied with all the conditions applicable to the one or two-year warranty. Faulty
components automatically become the property of ELIET.
•
Step 8 :
When a warranty claim is found to be valid, ELIET will credit the warranted parts. Cus-
tomers are never entitled to a refund of labour costs.
IV. In case of damage caused by transport
• All goods are supplied ex factory. Transport risks shall be borne by the customer. ELIET therefore
recommends checking the goods for damage on arrival.
• Any damage found must be detailed on the delivery form before signing. Make sure the driver
of the transport company puts his signature next to the details about the damage on your
copy.
• In the absence of a written and signed statement on the delivery form, the transport insurance
company will not accept any liability.
• Damages can be claimed from the carrier using a copy of the delivery form and a covering let
-
ter stating your complaint.
• The damaged machine should be kept in its original condition until the carrier’s insurer has
performed an examination.
