Elephant door, Руководство пользователя

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My elephant door™ is not
visible in the app / i cannot
control the device:
• make sure Bluetooth
and Wi-Fi connections
are enabled in your
smartphone
• make sure your elephant
door™ is active
• refresh the device list and
wait a few seconds for the
device to be visible again
• shut down the app (from
the background) and
relaunch it
The app does not work on
my smartphone:
• uninstall the app and
reinstall it
• if the problem persists,
contact us at service@
elephantalarms.com and
specify your full name
and serial number of the
device, smartphone model
and operating system
My device does not detect
that the door is open /
device in detection mode is
not responsive:
• make sure the device
is active
• make sure the device is
in the detection mode
(turned on)
• retest the device in the app
• if the problem persists,
contact us at service@
elephantalarms.com and
specify your full name
and serial number of the
device (you can find it on
the sticker on the back of
the device)
My device activates the
alarm by itself / false
alarms occurs:
• check whether your
door is stable and the
hinges are not loose
– if the looseness is
too large, it may be
interpreted as door
opening
• when switching the
device on, make sure
that it is placed in the
desired position on the
door instead of being in
motion or vibrating
• if the problem persists,
contact us at service@
elephantalarms.com
and specify your full
name and serial number
of the device (you can
find it on the sticker on
the back of the device)
i cannot create an
additional user account
in the device:
• check whether the SIM
card in your smartphone
is active
• check whether the
additional user has
downloaded and running
the elephant app during
activation
• deactivate the user using
the slide and click “save”.
Then, create the user
account again and click
“save”. Note: the user
must have the elephant
app running
Why am i not receiving
notifications in the
application?
• check whether your device
is connected to Wi-Fi
• check whether there is
an internet connection on
your smartphone
• check whether the phone
settings have elephant
notifications permitted