Elephant door, Руководство пользователя

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19
Troubleshooting
i lost the key for first
launch:
• you can use another thin,
rigid object for first launch.
It must fit the hole and be
longer than 1.5 cm (such
as a paper clip)
i don’t have a Qr code /
password for pairing the
device:
• check if your code is
inside the packaging
• if you have not found it,
contact us at service@
elephantalarms.com and
specify your full name
and serial number of the
device (you can find it on
the sticker on the back of
the device)
My device is not working /
won’t switch on / the LeD
on the front is not blinking):
• check if your device
is activated properly:
press the button on the
bottom of the device.
You should hear a click
sound and the LED on
the front of the device
should start to blink
every 10 seconds
• the device may need to
be recharged. Connect
it to a charger
i cannot pair (connect) my
device to the mobile app:
• check whether Bluetooth
and Wi-Fi connections
are enabled in your
smartphone
• check Bluetooth settings
in your smartphone – is
your device visible? Is the
possibility of pairing with
new devices blocked?
• check whether the device
is active (does the LED
blink every 10 seconds)
i cannot scan the Qr code
in the app:
• try to rescan the QR code
in bright light
• enter the 20-digit
password of the device
manually (case sensitive)
The fixing of the device
does not stay on my door:
• make sure that the place
of fixing was degreased
and the door meets
the requirements of
installation
• remove the installation
tape from the fixing
and stick one of the
two spare tape strips.
Remember to stick the
tape on the same side of
the fixing
My phone stopped working
/ i lost my phone and cannot
turn on the device to enter
my home. What should i do?
• use another smartphone.
Download the app and log
into your account. When
you are near the device,
you can turn it off and
access your home without
activating the alarm