13
SERVICE/CUSTOMER SUPPORT
Service
Our extensive service and support is available to all
our customers.
Before you call on the customer service
Make sure that no operating errors have occurred.
If you call on the customer service
Make a note of the following data given on the rating
plate on page 15 of the operating instructions:
– Model Code
TY . . . . . . . . .
– PNC
949 480 . . . . .
Please always specify these data:
– When requesting customer service
– When ordering spare-parts or accessories
– With technical inquiries
Make an exact note of your observations to simplify
the work and preparations of our service engineer.
Dial the service number (see "Customer service").
Your call will be directed automatically to the nearest
service centre.
Please be at home when the service engineers
arrives because he depends on your information
Customer service
Service centres
5506 Mägenwil/Zürich
Industriestr. 10
9000 St. Gallen
Vonwilstrasse 15
4127 Birsfelden
Hauptstrasse 52
8604 Volketswil
Hözliwiesenstrasse 12
6032 Emmen
Buholzstrasse 1
7000 Chur
Comercialstrasse 19
3063 Ittingen/Bern
Ey 5
1028 Préverenges
Le Trési 6
6916 Grancia
Zona Industriale
Spare-parts sales
5506 Mägenwil
Industriestrasse 10
Tel. 0848 848 023
Cooking advice / sales
8048 Zürich
Badenerstrasse 587
Tel. 01 405 81 11
Warranty
We grant a 2 year warranty on every product from the
date of sale or delivery to the final consumer. (The
warranty certificate, invoice or sales document serves
as evidence of entitlement.)
The warranty benefit includes the costs of materials,
labour and travel time.
The warranty lapses in the event of failure to comply
with the instructions for use and operation, incorrect
installation, and also in the event of damage by exter-
nal influences, acts of god, intervention by third par-
ties and use of non-original parts.
