11
10
WARRANTY
FOR SALES IN AUSTRALIA & NEW ZEALAND
SMALL DOMESTIC APPLIANCES
This document sets out the terms and conditions of the product warranties for Electrolux Appliances. It is an important document. Please keep it with your proof
of purchase documents in a safe place for future reference should you require service for your Appliance.
1. In this warranty
(a) ‘acceptable quality’ as referred to in clause 10 of this warranty has
the same meaning referred to in the ACL.
(b) ‘ACL’ means Trade Practices Amendment (Australian Consumer
Law) Act (No.2) 2010.
(c) ‘Appliance’ means any Electrolux product purchased by you
accompanied by this document.
(d) ‘ASC” means Electrolux Authorised Service Centre’.
(e) ‘Electrolux’ means Electrolux Pty Ltd of 57– 63 Fairchild Street,
Heatherton, VIC 3202 ABN 21 000 015 136 in respect of
Appliances purchased in Australia and Electrolux (NZ) Limited of
3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances
purchased in New Zealand.
(f) ‘major failure’ as referred to in Clause 10 of this warranty has the
same meaning referred to in the ACL and includes a situation when
an Appliance cannot be repaired or it is uneconomic for Electrolux,
at its discretion, to repair an Appliance during the Warranty Period.
(g) ‘Warranty Period’ means:
(i) where the Appliance is used for personal, domestic or
household use (i.e. normal single family use) as set out in
the instruction manual, the Appliance is warranted against
manufacturing defects in Australia and New Zealand for
24 months following the date of original purchase of the
Appliance;
(ii)
where the Appliance and accessories are used for
commercial purposes (including being used to directly assist
a business or where the Appliance is used in a multi-family
communal or share type environment), the Appliance
will then be warranted against manufacturing defects in
Australia for 3 months and in New Zealand for 3 months,
following the date of original purchase of the Appliance.
(h) ‘you’ means the purchaser of the Appliance not having purchased
the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. This warranty only applies to Appliances purchased and used in
Australia or New Zealand and is in addition to (and does not exclude,
restrict, or modify in any way) any non-excludable statutory warranties
in Australia or New Zealand.
3. During the Warranty Period Electrolux or its ASC will, at no extra
charge if your Appliance is readily accessible for service, without
special equipment and subject to these terms and conditions, repair or
replace any parts which it considers to be defective. Electrolux or its
ASC may use remanufactured parts to repair your Appliance. You agree
that any replaced Appliances or parts become the property
of Electrolux.
4. Parts and Appliances not supplied by Electrolux are not covered by
this warranty.
5. You will bear the cost of transportation, travel and delivery of the
Appliance to and from Electrolux or its ASC. If you reside outside of the
service area, you will bear the cost of:
(a) travel of an authorised representative;
(b) transportation and delivery of the Appliance to and from Electrolux
or its ASC,
In all instances, unless the Appliance is transported by Electrolux or an
Electrolux authorised representative, the Appliance is transported at the
owner’s cost and risk while in transit to and from Electrolux or its ASC.
6. Proof of purchase is required before you can make a claim under
this warranty.
7. You may not make a claim under this warranty unless the defect
claimed is due to faulty or defective parts or workmanship. Electrolux
is not liable in the following situations (which are not exhaustive):
(a) the Appliance is damaged by:
(i) accident
(ii)
misuse or abuse, including failure to properly maintain
or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or incorrect
power supply
(v)
incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional instructions supplied
with the Appliance;
(b) the Appliance is modified without authority from Electrolux
in writing;
(c) the Appliance’s serial number or warranty seal has been removed
or defaced;
(d) the Appliance was serviced or repaired by anyone other than
Electrolux, an authorised repairer or ASC.
8. This warranty, the contract to which it relates and the relationship
between you and Electrolux are governed by the law applicable where
the Appliance was purchased. Where the Appliance was purchased in
New Zealand for business purposes the Consumer Guarantee Act does
not apply.
9. To the extent permitted by law, Electrolux excludes all warranties and
liabilities (other than as contained in this document) including liability
for any loss or damage whether direct or indirect arising from your
purchase, use or non use of the Appliance.
10. For Appliances and services provided by Electrolux in Australia,
the Appliances come with a guarantee by Electrolux that cannot be
excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also entitled to
have the Appliance repaired or replaced if the Appliance fails to be of
acceptable quality and the failure does not amount to a major failure.
The benefits to you given by this warranty are in addition to your
other rights and remedies under a law in relation to the Appliances
or services to which the warranty relates.
11. At all times during the Warranty Period, Electrolux shall, at its
discretion, determine whether repair, replacement or refund will apply
if an Appliance has a valid warranty claim applicable to it.
12. For Appliances and services provided by Electrolux in New Zealand,
the Appliances come with a guarantee by Electrolux pursuant to the
provisions of the Consumer Guarantees Act, the Sale of Goods Act and
the Fair Trading Act.
13. To enquire about claiming under this warranty, please follow
these steps:
(a) carefully check the operating instructions, user manual and the
terms of this warranty;
(b) have the model and serial number of the Appliance available;
(c) have the proof of purchase (eg an invoice) available;
(d) telephone the numbers shown below.
14. You accept that if you make a warranty claim, Electrolux and its ASC
may exchange information in relation to you to enable Electrolux to
meet its obligations under this warranty.
Important Notice:
Before calling for service, please ensure that the steps listed in point 13 above have been followed.
FOR ALL SERVICE, SUPPORT AND WARRANTY ENQUIRIES
ELECTROLUX SMALL APPLIANCES
AUSTRALIA
Please call 1300 365 305
Call charges apply
www.electrolux.com.au
NEW ZEALAND
Please call 0508 730 730
Free call (NZ only)
www.electrolux.co.nz
Trouble shooting
Problem
Possible cause
Solution
The soleplate is not heating even though
the iron is plugged in
There is a connection problem.
Check the main power supply cable, the
plug and the wall outlet.
The Temperature selector (K) is in MIN
position.
Select the adequate temperature.
The iron has been left unattended for
some time and the Safety Auto -Off
function has switched the iron off.
To turn the iron back on, gently
move the iron until the Temperature
indicator light (H) turns on orange or if
you have finished ironing, unplug and
store the iron.
The iron does not produce steam
There is not enough water in the tank.
Fill the water tank - see “Getting started”.
The variable steam knob (G) is set to "off"
position (models without Auto steam
function) The Auto clean/On-off steam
knob (G) is pressed down (models with
Autosteam function).
Set the variable steam knob (G) between
positions of minimum steam and
maximum steam - see “Setting table”
Press the Auto clean/On-off steam knob
(G) to the steam on position.
The iron is not hot enough and the
anti-drip device has been automatically
activated.
Set the temperature selector to a position
between ••• and MAX. Place the iron on
its heel rest and wait until the Thermostat
indicator light (H) turns on green.
There is a build up of scale in the
soleplate.
Carry out the Auto clean function - see
"cleaning".
The spray function does not work
There is not enough water in tank.
Fill the water tank - see “Getting started”.
The Turbo Steam shot or vertical steam
function does not work
The Turbo steam function was used too
frequently within a short period of time.
Continue ironing on horizontal
position for a while and wait before
using the Turbo steam or vertical steam
functions again.
The iron is not hot enough.
Adjust the Temperature selector (K) to •••.
Put the iron in vertical position and wait
until the Thermostat indicator light (H)
turns on green.
Flakes and impurities come out of the
soleplate during ironing.
You have used hard water or pure
distilled water, which has caused scale
flakes to develop in the water tank.
Perform the Auto clean function
- see "Cleaning".
The iron spits and stains the linen
You are using either pure bottled distilled
water, vinegar, scented, starch or chemical
descaling agents.
Always use normal tap water with no
additives- See "Getting Started".
Perform the Auto-clean function
- see "Cleaning".
You are ironing new garments before
washing them or linen which has not
been rinsed sufficiently.
Always clean new garments before
ironing and make sure linen is rinsed
sufficiently.
Perform the Auto-clean function
- see “Cleaning”.
The soleplate is brown and may stain
the linen
You have set the Temperature selector (K)
on a too hot position.
Check the laundry care label of the
garments and select the adequate
temperature - see “setting tables”.
Clean the soleplate using a damp cloth
while the iron is still warm. Do not use
chemicals or scouring pads.
