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14. Troubleshooting Based on Error Codes

E11

E11: Fill Time Too Long

E11

Water Tap closed, Water Flow Rate too low, Pressure Sensor defective, Inlet Valve

defective or Air Tube kinked.

Checks to perform:

WARNING

Check that all the connectors are correctly

inserted.

Is the incoming water pressure above 20 psi?

Correct the pressure problem in the

customer’s place and repeat the diagnostic

cycle to check for any further errors.

Is the Pressure Sensor air tube connected properly

without kinking and leaking? (Disconnect the tube, and

blow to ensure no obstruction.)

Repair the air hose on the pressure

switch, and repeat the diagnostic

cycle to check for any further errors.

Is the drain pipe positioned correctly and not causing the

siphon effect? (See Fig. 1)

Repair the drain circuit, and repeat

the diagnostic cycle to check for any

further errors.

Replace the Main Control Board, and repeat the diagnostic cycle to check for any further errors.

Run the diagnostic cycle test, and check if hot and cold inlet valves are working?

See Next

Page

Is there any kinked or blocked incoming water hoses?

Repair the incoming hoses and repeat

the diagnostic cycle to check for any

further errors.

Is the frequency of Pressure Sensor between 44.5 Hz

to 45 Hz? (Measure it on the Pressure Sensor wiring

connector at Main Control Board when machine is

powered with empty tub (No water).) (See Fig. 2)

Replace the Pressure Sensor, and

repeat the diagnostic cycle to check

for any further errors.

Remove the power from the Washer. Did the water fill

stop?

Replace the Pressure Sensor and

repeat the diagnostic cycle to check

for any further errors.

YES

Содержание EFLS417SIW

Страница 1: ...Publication 5995673125 May 2016 Technical Service Manual Front Load Washing Machine For Models EFLS617SIW EFLS517SIW EFLS417SIW ...

Страница 2: ...2 ...

Страница 3: ...Element Assembly Heater and NTC Accessibility 26 10 3 Motor Accessibility 26 10 4 Motor Control Board Assembly Accessibility 26 11 Door Lock Accessibility 27 12 Front Panel Accessibility 28 12 1 Control Panel Accessibility 28 12 2 Concentrated Wash Pump Accessibility 29 12 3 Drain Pump Accessibility 29 12 4 Recirculation Pump Accessibility 29 12 5 Leveling Leg Accessibility 29 12 6 Drum Light Acce...

Страница 4: ...ror 53 E93 Console or Main Board Control Problem 54 E94 Main Board Control Problem 54 E97 Console or Main Board Control Problem 54 E98 Console Control Problem 54 E9C User Interface Configuration Problem 55 E9E Key Stuck or Contaminated 55 EH1 Frequency of Power Out of Limits 56 EH2 Supply Voltage Too High 56 EH3 Supply Voltage Too Low 56 EHE Control Relay Fault 56 EHF Control Relay Sense Fault 56 ...

Страница 5: ...ent damage DEFINITIONS WARNING Indicates a hazardous situation which if not avoided could result in death or serious injury CAUTION Used with the safety alert symbol indicates a hazardous situation which if not avoided could result in minor or moderate injury NOTE Used to address practices not related to personal injury IMPORTANT Information that requires special attention from the user 1 Safety I...

Страница 6: ...e Electronic Control System This Manual is intended for the use of Service Engineers of Electrolux The Manual includes the following topics Product Features Model Specifications Electrical Characteristics and Specifications Accessibility of the Electrical and Mechanical Components Diagnostics Systems Error Codes and Troubleshooting ...

Страница 7: ...mal fuses to maintain safety measures for the Appliance Do not remove switch the NTC sensors between heating elements See Figure Always empty the Appliance before laying it on its side for any servicing Do not lay down the machine on Electronic Control System side while servicing the unit In such cases some water in the detergent dispenser could sip into the electrical electronic components and ca...

Страница 8: ...8 4 Product Features 4 1 EFLS617SIW EFLS517SIW EFLS417SIW ...

Страница 9: ...ay Fresh Door Seal Yes Yes Yes Temperature Control Automatic Automatic Automatic Water Level Adjustments Automatic Automatic Automatic Auto Prewash Detergent Dispenser Yes Yes Yes Auto Bleach Dispenser Yes Yes Yes Auto Detergent Dispenser Yes Yes Yes Auto Fabric Softener Dispenser Yes Yes Yes Time Remaining Display Yes Yes Yes Cycle Status Display Yes Yes Yes Cycle Signal Chime LED Chime Chime Cyc...

Страница 10: ...Speed 5 5 4 Soil Level Selections 5 5 4 Allergen No No No Certifications ENERGY STAR Most Efficient1 Yes Yes Yes NSF Certified Sanitize Yes Yes No Specifications Power Supply Connection Location Right Top Rear Right Top Rear Right Top Rear Water Inlet Connection Location Left Top Rear Left Top Rear Left Top Rear Voltage Rating 120 V 60 Hz 15 A 120 V 60 Hz 15 A 120V 60 Hz 15 A Connected Load KW 120...

Страница 11: ...1 2 42 1 2 Pedestal Height 15 25 15 25 15 25 Shipping Weight Approx 222 0 Lbs 222 0 Lbs 222 0 Lbs NOTE 1 Recognized as the Most Efficient of ENERGY STAR in 2016 2 For use on adequately wired 120 V dedicated circuit having 2 wire service with a separate ground wire Appliance must be grounded for safe operation Model Specifications ...

Страница 12: ... line Liquid Detergent can also be added directly to the Main Wash Chamber when not using the Pre Wash chamber Powder Detergent To use high efficiency powder detergent remove the Main Wash Liquid only cup and add the powder directly to the Main Wash Detergent Chamber Liquid Chlorine Bleach If desired add liquid chlorine bleach to the chamber labelled Liquid Bleach marked with this symbol Fill to t...

Страница 13: ...he washing programme the LCD display to display the programme status time and so on information Buttons are available to adjust the following the washing temperature the spin speed to select an option the degree of drying and lastly the start pause button to pause or start a programme while cancel button acts as OFF It is possible to select the programmes by turning the selector The options can be...

Страница 14: ...e inserted in the heating element 4 It controls the voltage and frequency of the power supply and ensures they are close to the rated ones 5 It controls the flow of water through the Solenoid Valve 7 1 3 Motor Control Board Motor Control Board transforms the energy from single phase to three phase which can be modulated in breadth and frequency respectively to adjust the power and number of revolu...

Страница 15: ...15 7 2 Schematic Diagrams EFLS617SIW EFLS517SIW EFLS417SIW 7 2 1 User Interface Board 7 2 2 Motor Control Board Electrical Characteristics ...

Страница 16: ...16 7 2 3 Main Control Board Electrical Characteristics ...

Страница 17: ...17 7 3 Wiring Diagram EFLS617SIW EFLS517SIW EFLS417SIW Electrical Characteristics ...

Страница 18: ...o 15 Ω 120 V 60 Hz 1000 W 5 NTC Not applicable for 417 series Temp Ω 0 ºC 15771 6 1 30 ºC 3891 4 40 ºC 2573 3 4 50 ºC 1742 2 8 60 ºC 1204 2 2 70 ºC 849 2 4 95 ºC 383 3 6 6 Pressure Sensor 5 0 25 V DC 5 mA Max 85 ºC operating temp Max 44 Hz empty drum 7 LED Drum Light Not applicable for 417 series Everlight LED ELSW F91C1 OLPGS C6500 350 mA Max LED Current Power 1 W Min Flux 35 Lumen 55 Typical Whi...

Страница 19: ... construction makes them need an antagonist torque on the wheel to allow the rotor to move in one of the two directions The pumps should therefore only be tested once fitted to the Appliance after a little water has been filled The pumps are powered by the Main Control Board through a TRIAC Component Specifications S No Component Specifications 1 Drain Pump Rated 120 VAC 60 Hz Working Voltage 95 1...

Страница 20: ...ater is controlled by the circuit board by means of a NTC temperature probe incorporated in the heating element Component Specifications S No Component Specifications 1 NTC Temp Ω 0 ºC 15771 6 1 30 ºC 3891 4 40 ºC 2573 3 4 50 ºC 1742 2 8 60 ºC 1204 2 2 70 ºC 849 2 4 95 ºC 383 3 6 8 4 Analog Pressure Sensor 8 4 1 General Characteristics The Electronic Pressure Sensor is an analog device that contro...

Страница 21: ...starts start pause button the Main Control Board sends a voltage pulse lasting 20 msec to the valve 2 at least 6 seconds should have passed since turning it on which moves the cam 4 to a locking position the blocking pin 5 is pushed locking the cursor 8 and simultaneously the main switch contacts are shut 6 When the programme ends or the start pause button is pressed the circuit board sends two ad...

Страница 22: ...er inlet 2 Solenoid valve body 3 Filter or needle trap 4 Flow reducer 5 Coil 6 Spring 7 Moving core 8 Rubber 9 Membrane 10 Water outlet 8 7 2 Operating Principle When idle the core pushed by a spring keeps the central hole of the membrane closed and so the latter hermetically seals the access to the water in inlet duct When the coil is powered the core is attracted releasing the central hole of th...

Страница 23: ...ance 25 ºC 990 10 Ω 8 8 LED Drum Light Not applicable for 417 series The high power LED wall Washers are high power LED lights that are used for decorative lighting and highlight or wash walls Component Specifications S No Component Specifications 1 LED Drum Light Everlight LED ELSW F91C1 OLPGS C6500 350 mA Max LED Current Power 1 W Min Flux 35 Lumen 55 Typical White LED Cold White Typical 6500 K ...

Страница 24: ...bly Accessibility Step 1 Loosen up the screw See Fig 1 slide the board as shown See Fig 2 and detach the connectors See Fig 3 Step 2 Release the snaps See Fig 4 detach the remaining connectors See Fig 5 and take out the Main Control Board Assembly See Fig 6 9 2 Pressure Sensor Accessibility Step 1 Rotate the Pressure Sensor in anticlockwise direction from the side panel See Fig 1 detach the connec...

Страница 25: ...t and pull it in the marked direction See Fig 2 Take out the dispenser overflow tube See Fig 3 loosen the screws of the counter weight See Fig 4 and lift the counter weight to take it out See Fig 5 Step 2 Loosen up the screws See Fig 1 and from the bottom of Solenoid Valve See Fig 2 detach the Solenoid Valve from the Dispenser See Fig 3 and Fig 4 Top Panel Accessibility ...

Страница 26: ... the heater assembly from the tub See Fig 3 and pull out the NTC from the heater assembly See Fig 4 Heater Assembly is shown in Fig 5 10 3 Motor Accessibility Step 1 Detach the connector See Fig 1 remove the wire clip See Fig 2 loosen the bolts See Fig 3 and take out the Motor from the machine as shown See Fig 4 10 4 Motor Control Board Assembly Accessibility Step 1 Loosen the screw from inside th...

Страница 27: ...Accessibility Loosen the screws of Door Lock which is fixed to the Front Panel See Fig 1 Detach the connectors Fig 2 and loosen the screws as shown See Fig 3 Door Lock is removed from the Front Panel as shown See Fig 4 ...

Страница 28: ... it is unlocked from the Side Panel See Fig 3 and detach the connector See Fig 4 and 5 Front Panel with User Interface Board Assembly is shown in figure From the Front Panel we can access 1 Control Panel 12 1 Control Panel Accessibility Loosen the screws release the snaps See Fig 1 and loosen the remaining screws See Fig 2 to remove the User Interface UI Board Assembly See Fig 3 After Front Panel ...

Страница 29: ...lation Pump 12 3 Drain Pump Accessibility Remove the circlip See Fig 1 loosen the screw See Fig 2 then detach the connector See Fig 3 and release the snaps See Fig 4 to separate the Drain Pump 12 5 Leveling Leg Accessibility Incline the Dryer as shown Fig 1 Loosen the Leveling Leg with the help of a wrench Fig 2 Similarly remove the rear side Leveling Leg by inclining the Washer in other direction...

Страница 30: ...achine by pressing the power button 5 Power ON machine by pressing the power button again 6 Within 7 seconds simultaneously hold temp set buttons together for 3 seconds 7 Diagnostic Mode is set when LEDs start blinking in sequence which is the Lights Buttons test position To Scroll Through the Tests Tests are selected by using the same method used to select cycles that is press cycles button on Mo...

Страница 31: ... after machine fills 60 mm of water Max duration of the test is 8 minutes NTC reading 07 41 Empty None None Display shows n0 for empty test 07 51 61 Recirculation Pump Recirculation Pump Pressure Sensor Cold Valve Motor Door Lock Drum Light Motor moves after machine fills 140 mm of water and Recirculation Pump turns ON Max duration of the test is 8 minutes rP 08 41 51 Empty None None Display shows...

Страница 32: ... goes into an automatic loop instead simulating the cycle execution is only on display This automatic loop cycle continues until it is interrupted by the user interface and it goes back to the interactive mode Diagnostic System EFLS617SIW EFLS517SIW EFLS417SIW Enter Demo Mode 1 Press power button to switch ON the machine via Power button 2 Turn the selector to the 6th position from the top clockwi...

Страница 33: ...High Current on Motor Phase NO 48 18 E59 No Spin Signal for 3 Seconds NO 44 19 E5A High Temperature on Control Due to Overload NO 46 20 E5B Motor Control Under Voltage NO 47 21 E5C High Voltage Experienced by Motor Control NO 47 22 E5D Communication Problem with Motor Control NO 48 23 E5E Communication Problem from Motor Control NO 48 24 E5F Motor Control is Continuously Resetting NO 48 25 E62 Was...

Страница 34: ... Control Problem YES 54 42 E98 Console Control Problem NO 54 43 E9C User Interface Configuration Problem YES 55 44 E9E Key Stuck or Contaminated NO 55 45 EH1 Frequency of Power Out of Limits YES 56 46 EH2 Supply Voltage Too High YES 56 47 EH3 Supply Voltage Too Low YES 56 48 EHE Control Relay Fault NO 56 49 EHF Control Relay Sense Fault NO 56 50 EF2 Too Much Soap or Wrong Type YES 57 51 EF5 Load U...

Страница 35: ...n effect See Fig 1 Repair the drain circuit and repeat the diagnostic cycle to check for any further errors Replace the Main Control Board and repeat the diagnostic cycle to check for any further errors NO Run the diagnostic cycle test and check if hot and cold inlet valves are working See Next Page Y E S Y E S NO Y E S Y E S Is there any kinked or blocked incoming water hoses Repair the incoming ...

Страница 36: ... circuit board side See Fig 5 Is the solenoid valve wiring OK Check whether the tap is open if the water pressure is too low and make sure the tubes are connected and not kinked See Fig 3 Replace the solenoid valve and repeat the diagnostic cycle to check for any further errors NO Y E S Replace the Main Control Board and repeat the diagnostic cycle to check for any further errors Replace Repair th...

Страница 37: ...cy of Pressure Sensor between 44 5 Hz and 45 Hz Measure it on the Pressure Sensor wiring connector at Main Control Board when machine is powered with empty tub No water See Fig 2 Replace Pressure Sensor and repeat the diagnostic cycle to check for any further errors Replace the Main Control Board and repeat the diagnostic cycle to check for any further errors Y E S YES Check for leakage in Washer ...

Страница 38: ...re it directly on the connector on the board between J4 3 and J4 4 See Fig 2 Is the resistance measurement of the drain pump approximately 13 Ω to 16 Ω Measure it directly on the pump See Fig 3 NO NO Replace the drain pump and repeat the diagnostic cycle to check for any further errors Y E S Check Replace the wiring and repeat the diagnostic cycle to check for any further errors Clean Replace the ...

Страница 39: ...rectly on the pump See Fig 2 Replace the Main Circuit Board and repeat the diagnostic cycle to check for any further errors NO NO Check Replace the wiring and repeat the diagnostic cycle to check for any further errors Y E S NO Replace the pump and repeat the diagnostic cycle to check for any further errors Y E S Measure it between pump connectors from main board and the Appliance body Is resistan...

Страница 40: ...blow into them to make sure the system is unobstructed See Fig 1 Y E S Is the frequency of Pressure Sensor between 44 5 Hz and 45 Hz Measure it on the Pressure Sensor wiring connector at Main Control Board when machine is powered with empty tub No water See Fig 2 Y E S Replace Repair the air tube and repeat the diagnostic cycle to check for any further errors Replace Pressure Sensor and repeat the...

Страница 41: ...e to check for any further errors NO NO Is the resistance measurement of the Solenoid Valve approximately 990 Ω 10 Measure it directly on the Solenoid Valve without wiring See Fig 3 Y E S Reconnect the connector and measure approximately 990 Ω 10 on the Solenoid Valve wiring connector on the circuit board side between J10 1 and J10 3 J10 4 and J10 6 Is the Solenoid Valve wiring OK See fig 4 Replac...

Страница 42: ...tive Checks to perform WARNING Check that all the connectors are correctly inserted Replace the Lid Switch and repeat the diagnostic cycle to check for any further errors NO Replace the Main Control Board and repeat the diagnostic cycle to check for any further errors Y E S Replace the Lid Lock device with wire and repeat the diagnostic cycle to check for any further errors Still getting same erro...

Страница 43: ...heating Repeat the diagnostic cycle to check for any further errors Remove the laundry and check whether the drum turns freely without posing any resistance Is the drum having difficulty in rotating See Fig 1 Y E S NO Provide required power supply and repeat the diagnostic cycle to check for any further errors Check if there is overload of laundry in Washer YES N O YES Is the resistance measuremen...

Страница 44: ...r clearing any obstacles wait till the motor becomes cool as the thermal protector may take 30 mins to reset thermal protector may be tripped because of motor overheating Repeat the diagnostic cycle to check for any further errors NO NO YES N O Is the resistance measurement of Motor device approximately 3 Ω to 6 Ω Measure it directly on the of Motor wiring connector on the Motor Control Board side...

Страница 45: ...45 Troubleshooting Based on Error Codes ...

Страница 46: ...ors Remove the laundry and check whether the drum turns freely without posing any resistance Is the drum having difficulty in rotating See Fig 1 Y E S NO Provide required power supply and repeat the diagnostic cycle to check for any further errors Check if there is overload of laundry in Washer YES N O YES Is the resistance measurement of the Motor approximately 3 Ω to 6 Ω Measure it directly on t...

Страница 47: ...ectly inserted Measure the main voltage and make sure it is within the nominal range Is the main voltage correct Y E S NO Wait for the main voltage to return to normal conditions and repeat the diagnostic cycle to check for any further errors Replace the Motor Control Board and check if the Appliance still displaying E5C E5B Y E S Replace the Main Control Board and repeat the diagnostic cycle to c...

Страница 48: ...y inserted Y E S Are connectors of Main Control Board and Motor Control Board properly inserted Repair the connectors and repeat the diagnostic cycle to check for any further errors NO Measure the continuity between J14 connectors Main Circuit Board and J1 connectors Motor Control Board Is the wiring OK Y E S Replace the Motor Control Board and repeat the diagnostic cycle to check for any further ...

Страница 49: ...the Main Control Board between J12 4 and J12 5 Is the Inlet NTC Valve wiring OK See Fig 2 Y E S Replace the Main Control Board and repeat the diagnostic cycle to check for any further errors Replace the wiring and repeat the diagnostic cycle to check for any further errors NO Y E S Check if the resistance between the terminals of Heating Element is approximately 14 Ω 5 See Fig 3 Replace the Heatin...

Страница 50: ...tely 14 Ω 5 See Fig 1 Y E S Check if the resistance of Heating Element near Main Control Board side between J5 1 and J5 2 is approximately 14 Ω 5 See Fig 2 Y E S Check the resistance between ground and both heater terminals when the heater terminals are disconnected Is resistance value not 0 See Fig 3 Replace the Heating Element and repeat the diagnostic cycle to check for any further errors Repla...

Страница 51: ...n the Drum water NTC wiring connector on the Main Control Board between J12 4 and J12 5 Is the Inlet NTC Valve wiring OK See Fig 2 Y E S Check if the resistance between the terminals of Heating Element is approximately 14 Ω 5 See Fig 3 Replace Repair the wiring and repeat the diagnostic cycle to check for any further errors NO Replace Repair the wiring and repeat the diagnostic cycle to check for ...

Страница 52: ...peat the diagnostic cycle to check for any further errors NO NO Check Replace the Main Control Board and repeat the diagnostic cycle to check for any further errors Is the resistance measurement of the Recirculating Pump approximately 31 5 10 Ω Measure it directly on the Recirculating Pump See Fig 2 Replace the Recirculating Pump and repeat the diagnostic cycle to check for any further errors NO Y...

Страница 53: ...nnector J16 which connects Electronic control Board and User Interface Board Does the E91 E92 error appear again Y E S Check the wiring between the Main control Board and the User Interface Board Is the wiring OK Y E S Replace the User Interface Board and repeat the diagnostic cycle to check for any further errors Is the Appliance still displaying E91 E92 Replace the Main Control Board and repeat ...

Страница 54: ...nd Electronic Control Board are installed and check the wiring between them If not then replace the respective board or wiring and repeat the diagnostic cycle to check for any further errors Are connectors of Main Control Board and Motor Control Board properly inserted Y E S Measure the continuity between J14 connectors Main Control Board and J1 connectors Motor Control Board Is the wiring OK Y E ...

Страница 55: ...n both boards several times Measure the continuity between connector J16 Main Control Board and J5 User Interface Board Is the wiring OK Y E S Replace the User Interface Board and repeat the diagnostic cycle to check for any further errors Is the Appliance still displaying E9C Replace the Main Control Board and repeat the diagnostic cycle to check for any further errors Replace Repair the wiring a...

Страница 56: ...and make sure it is within the nominal range Is the mains voltage correct Y E S Check power wiring to motor board Are wiring connections OK Y E S Replace the Motor Control Board and check if the Appliance still displaying EB1 EB2 EB3 EBE EBF Provide voltage frequency as per product specification and repeat the diagnostic cycle to check for any further errors NO Y E S Check power wiring to main boa...

Страница 57: ...ors Check whether the friction is caused by the motor See Fig 2 Check whether the friction is caused by the tub bearing See Fig 3 Replace the defective component After clearing any obstacles wait till the motor becomes cool as the thermal protector may take 30 mins to reset thermal protector may be tripped because of motor overheating Repeat the diagnostic cycle to check for any further errors Rem...

Страница 58: ... the water supply line Is the continuity flow of water is there Y E S Check if the Hot and Cold water hoses are connecting to their respective Hot and Cold Valve Y E S Is the temperature of Hot water same as the Cold water Check for the water supply line power connection and repeat the diagnostic cycle to check for any further errors NO Y E S Fix the Hot water in the house supply Switch back the C...

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