34 electrolux.com.au
35
INDUCTION HOB TROUBLESHOOTING
Problem
Possible cause
Remedy
You cannot activate the appliance
or operate it.
Activate the appliance again and set the
heat setting in less than 10 seconds.
You touched 2 or more sensor fields at
the same time.
Touch only one sensor field.
The Stop+Go function is activated.
Refer to Stop+Go instruction.
There is water or fat stains on the
control panel.
Clean the control panel.
An acoustic signal sounds and the
appliance deactivates. An acoustic
signal sounds when the appliance
is deactivated.
You have put something on one or
more sensor fields.
Remove the object from the
sensor field.
The appliance deactivates.
You have put something on the
sensor field.
Remove the object from the
sensor field.
The residual heat indicator does
not come on.
The cooking zone is not hot because it
operated only for a short time.
If the cooking zone operated
sufficiently long to be hot, speak to
the service centre.
The Automatic Heat Up function
does not operate.
The cooking zone is already hot.
Let the cooking zone become sufficiently
cool.
The highest heat setting is set.
The highest heat setting has the
same power as the Automatic
Heat Up function.
The heat setting changes between
two levels.
The Power management is activated.
Refer to Power management instruction.
The sensor fields become hot.
The cookware is too large or you put it
too near to the controls.
Put large cookware on the rear cooking
zones if necessary.
There is no signal when you touch
the panel sensor fields.
The signals are deactivated.
Refer to the OffSound control instruction.
comes on.
The Automatic Switch Off has
activated.
Deactivate the appliance and activate
it again.
comes on.
The Lock or Child safety lock function
is activated.
Refer to the Lock and Child safety lock
instruction.
comes on.
No cookware is on the cooking zone.
Put cookware on the cooking zone.
The cookware is incorrect.
Use correct cookware.
The diameter of the bottom of the
cookware is too small for the
cooking zone.
Use cookware that has a bottom
diameter greater than 125mm.
The cookware does not cover
the cross.
Cover the cross fully.
and a number comes on.
There is an error in the appliance.
Disconnect the appliance from the
electrical supply for some time.
Disconnect the fuse from the electrical
system of the house. Connect it again.
If comes on again, speak to the
service centre.
If there is a problem with the appliance, please:
•
Check the points listed below before calling for
service. It may be possible to avoid a call by fixing the
problem yourself – and so continue cooking.
Problem
Possible cause
Remedy
comes on.
The electrical connection is incorrect.
The supply voltage is out of range.
Speak to a qualified electrician to check
the installation.
comes on.
There is an error in the appliance
because a pot has boiled dry.
The overheating protection for the
cooking zone and the automatic
switch off has operated.
Deactivate the appliance. Remove the
hot cookware. After approximately 30
seconds, activate the cooking zone
again. If the cookware was the problem,
the error message will go out but the
residual heat indicator will stay. Check
to see if the cookware is appropriate for
induction cooking.
comes on.
The electrical connection is incorrect.
One or more phases are missing.
Have a qualified electrician check if the
installation is correct with the connection
illustration. If
comes on again, speak
to the service centre.
A crack noise can be heard.
Can be caused by cookware made
of different materials (sandwich
construction).
This is a normal noise from this style
of cookware.
A whistle sound can be heard.
Can be caused by one or more
cooking zones operating at high
power levels and the cookware made
of different materials.
This is a normal noise from this style
of cookware.
A humming sound can be heard.
Can be caused by one or more
cooking zones operating at high
power levels.
This is a normal noise and is not caused
by appliance malfunction.
A clicking sound can be heard.
Can be caused by electrical switching
inside the unit.
This is a normal noise and is not caused
by appliance malfunction.
A hissing and buzzing sound can
be heard.
Can be caused by the fan operating
inside the unit.
This is a normal noise and is not caused
by appliance malfunction.
Further information
When you need information, service or replacement parts or
have a warranty enquiry, please contact the Customer
Care Centre:
•
Australia - 1300 363 640, 8.00am - 5.00pm
EST Monday to Friday
•
New Zealand - 0800 436 245, 8.00am - 5.00pm EST
Monday to Friday
Please have the following information ready: Model, Model
Number & Serial Number. This is shown on the data plate
which is visible when the oven door is open.
INDUCTION HOB TROUBLESHOOTING
(CONTINUED)