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c.

 

Did you install the correct size sim card a Standard Sim Card (

Page 4 

)? 

d.

 

Is the SIM card installed properly, with contacts facing down towards PeTrack 

              contacts? 

 

2.

 

I have tried tracking the PeTrack but I’m not getting any response from the  device. Why?

 

 

Make sure that the device is not standby mode when you are tracking it. If the device is  in  standby 

mode  you  won’t  be  able  to  track  it.  PeTrack  automatically  goes  to  standby  mode when it is kept 

still for 3 minutes. If this happens, just slightly touch the device to  wake it up. 

 

3.

 

Why did I not receive the low battery alert message when my PeTrack was  low in battery?

 

 

The low battery alert of PeTrack is not automatically activated when you use the device.  You  will 

need  to  activate  it  manually  before  using  the  device.  After  you  have  fully  charged the device 

and have inserted the SIM card you can go ahead and activate this  alert. You may follow the steps 

below: 

 

Send the following Text message to your PeTrack: 

515#0000#15554443333

 

 

In place of 1 put your country code if outside the United States, then the mobile phone  number of 

the phone you want the alert sent to. 

(Country Code + Area Code + 7 Digit Number) 

 

 

4.

 

What to do if i-Server App won’t let me add a device?

 

 

Make  sure  that  the  APN  (Access  Point  Name)  has  been  configured  on  the  SIM  card  inserted in 

PeTrack and double check with the SIM card provider for the correct APN if  you are not sure. Data 

plan should also be activated. 

You can refer to 

Page 11 

for the steps on how to setup the APN (Access Point Name). 

 

 

5.

 

What to do if i-Server App reads: “Failed to Create New Device, please check  IMEI is correct”?

 

 

If  you  have  not  setup  the  APN  (Access  Point  Name)  of  the  SIM  card  inserted  in  the  PeTrack 

please refer to 

Page 11 

for the steps. If you have already set it up and still  can’t add the IMEI of 

PeTrack,  double  check  with  the  SIM  card  provider  for  the  correct  APN  or  alternative  APN.  And, 

make sure also that  data  plan is activated for that  SIM  card. 

 

 

6.

 

Why the i-Server does not work?

 

 

The i-Server  will not work if the APN of  the inserted SIM card in PeTrack has not  been  setup. 

Make sure that you setup the APN (follow the steps on 

Page 11 

) before using i-  Server.  If  you 

This document is a property of ElectroFlip LLC (www.ElectroFlip.com).

 

No unauthorized reproduction is allowed.

 

18 

 

Содержание PETRACK

Страница 1: ...nstructions included in this User Guide are current as of November 2016 However due to the fluid nature of advancing technology some characteristics may change or need modifications in the future Should you encounter any problems or have any further questions about your purchase please visit our website www ElectroFlip com and contact us through our Contact Us page Todownload the large PDF digital...

Страница 2: ...Mobile App 9 TBPT App TALK TEXT Based Tracking 10 TBPT App Setup Android Only 10 How to Start Tracking w TBPT App 11 Geo Fence Setting TBPT App Only 12 i Server TEXT GPRS Data Live Based Tracking 13 APN Access Point Name Setup 13 Add and Delete Device 14 Display and Hide the Device 14 Change Picture Icon 14 Checking GPS Status 16 History Route 16 GPS and LBS Signal 17 Parameter Settings 17 App Set...

Страница 3: ...s power cycle turn off then on the PeTrack after disconnecting from your charger If you do not intend to use it at the moment power it off 3 The PeTrack must not be located or operating in conjunction with any other collar antenna or transmitter This will cause interference with the PeTrack More than one PeTrack is fine 4 The PeTrack is designed for the outdoors it cannot be used indoors or your G...

Страница 4: ... card from T Mobile local stores and its resellers You can also go to the link below https prepaid phones t mobile com pay as you go To check for T Mobile network coverage http www t mobile com coverage map html You could also get prepaid SIM card from the following alternative providers USMobile https www usmobile com shop product Triple Cut GSM SIM Card Ting https ting com rates Net10 http www n...

Страница 5: ...ask you if you want to buy a phone or what phone it is for etc You simply tell them you would like to activate and fund your SIM card you do not need any other hardware 2 Reload Recharge Fund Put Money On to the SIM CARD There are various names for this however they all have the same meaning after activation you will need to put funds on your new SIM card in order for it to work Depending on the p...

Страница 6: ... the USB cable For the first two charges charge overnight to help condition the battery REMEMBER Once the PeTrack is fully charged you will see the Red LED turn off Once disconnected from the charging cable power cycle before using the PeTrack Clip Assembly Put the collar included or your own through the clip BUCKLE LOCKING CLIP Assemble the PeTrack and the clip according to the arrow mark on both...

Страница 7: ...the PeTrack s state The Power button is located on the side of the unit opposite to the charging port Please remember to watch the YouTube video in the example below ON Press and hold the power for 5 seconds Three LED lights will all flash at the same time for a split second The PeTrack is now ON and will continue to blink slowly every 15 30 seconds OFF Press and hold the power for 10 seconds Thre...

Страница 8: ...y code if outside the United States then the mobile phone number of the phone you want the alert sent to Country Code Area Code 7 Digit Number REMEMBER Your PeTrack will fall asleep automatically after sitting still for more than 3 minutes if you re trying to setup your APN or call it or text it or just getting it to respond you need to either physically shake the unit every minute while you re ou...

Страница 9: ...r internet browser or Google maps either or is fine REMEMBER Your PeTrack will fall asleep automatically after sitting still for more than 3 minutes if you re trying to setup your APN or call it or text it or just getting it to respond you need to either physically shake the unit every minute while you re outside or it needs to be attached to an active pet which is outside Otherwise you ll have no...

Страница 10: ...n our i Server logo here REMEMBER Make sure to setup Access Point Name APN first before installing i Server Refer topage 13 fortheinstructions TBPT APP TALK TEXT BASED TRACKING Special Note Some features might have been added or removed and icons may differ We update our Apps frequently for improvements However the concept and function of this applicationarethe same TBPT APP SETUP Android Only Her...

Страница 11: ...r more than 3 minutes if you re trying to setup your APN or call it or text it or just getting it to respond you need to either physically shake the unit every minute while you re outside or it needs to be attached to an active pet which is outside Otherwise you ll have no response as it s completely dependent on motion detection to conserve its battery power This document is a property of Electro...

Страница 12: ... pet runs out of the Geo fence are you set However it will not send an alert if the pet runs back to the Geo fence area This function may cause extra SMS charge since when using Geo fence GPS will be forced to turn on To set this function please follow the steps below 1 Tap any location on the map for 3 seconds 2 Tap ok as central point for Geo Fence 3 Set the distance 4 Select the device then tap...

Страница 13: ...for the APN of your SIM card to allow GPRS internet access to your PeTrack For example for AT T Wireless this may be epc tmobile com forT Mobile You must first have a data plan and confirm the APN name with the provider 2 Once your SIM card is installed remember to turn on your PeTrack and place it outside for the time being 3 From your mobile phone send a text message to your PeTrack phone number...

Страница 14: ...k itself then press Create button under the device menu Alternatively scan the IMEI barcode click Scan the IMEI button to add the device DELETE Device 1 Press Delete Device button 2 Then press Delete button DISPLAY and HIDE the DEVICE After adding the device the default display status of the device is ON and the device will display the map When the status is OFF the device will hide on the map To ...

Страница 15: ...s below 1 Tap the picture icon and the INFO page will open 2 You can then select from the app s pre saved picture by tapping Default picture or you can choose from the pictures taken saved by your phone by tapping on Album You can also tap Take Picture if you want to take a picture for the icon 3 Tap Save to save the changes made This document is a property of ElectroFlip LLC www ElectroFlip com N...

Страница 16: ...een 2 Tap Select Device icon number 7 label You can select the device you want to check if you have multiple trackingdevices HISTORY ROUTE To check the history route press the History Mode icon the on the lower right of the map refer to number 9 label on the picture below This document is a property of ElectroFlip LLC www ElectroFlip com No unauthorized reproduction is allowed 16 ...

Страница 17: ...e among the multiple devices 2 Change Nickname Change your device name 3 Report Time Setup a certain time in the app for the device to update data to the database The suggested report time is not less than 5 minutes to save the device s power This setup is also available under Settings which is on the lower right of the app 4 Urgent Number Set a number where you want to receive alert to inform you...

Страница 18: ...ossible issues that you may encounter when using the device If the issue you are having is not on the list you may visit our FAQ section http Help ElectroFlip com or you can contact us through our website www ElectroFlip com and visit to our Contact Us page for our most recent contact information 1 I have inserted a SIM card to the device but it is still not working What should I do Please make su...

Страница 19: ...nited States then the mobile phone number of the phone you want the alert sent to Country Code Area Code 7 Digit Number 4 What to do if i Server App won t let me add a device Make sure that the APN Access Point Name has been configured on the SIM card inserted in PeTrack and double check with the SIM card provider for the correct APN if you are not sure Data plan should also be activated Youcan re...

Страница 20: ...your APN or call it or text it or just getting it to respond you need to either physically shake the unit every minute while you re outside or it needs to be attached to an active pet which is outside Otherwise you ll have no response as it s completely dependent on motion detection to conserve its battery power All information and instructions included in this manual are current as of November 20...

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