22
Troubleshooting
Fault
Cause
Troubleshooting
Not starting
Improper installation.
Make sure the appliance is fully plugged
and correctly assembled. Reinstall the
appliance following assembly instructions
Burnt smell coming
from unit and / or
the motor appears
to struggle / cut
out during use
Normal for first time use. Should
reduce over the time.
Air Circulation is blocked and unit is
overheating
Food does not circulate, air bubbles
may form
Make sure that air vents are left clean and
air can circulate
Use tamper to make food circulate
Add extra liquid to the mixture
Return the appliance to retailer for repair
or exchange only if the appliance will not
restart after pressing the reset button
underneath.
Stopping during
use
Motor control protection
The tamper is used for too long
Disconnect power, remove the surplus from
jug and then reassemble.
Use less force on the tamper
Restart after pausing 10-15 minutes
Appliance is
shaking and
moving
The machine is not on a perfect
horizontal surface
Place the machine on a stable surface
Appliance is spilling
out liquid
The jug is overloaded over the
maximum markings level
The jug lid may not be properly
installed
Release part of the mixture via the
dispenser.
Resit the lid and secure it on the top of the
jug.
Note
: Your Electr
iQ
NutriMagiQ has automatic overcurrent safety switch off designed to protect
the motor and enhance the life span of the appliance and give you peace of mind. When this
feature is activated this will cause the motor to shut down. Prior and after this motor may emit
a light odour but this is normal. Rest the unit for 10-15 minutes and then resume normal
operation.
For any other faults please contact the service centre.
