12
TROUBLESHOOTING
Issue
Cause
Solution
Hot or cold
air being
produced
Normal Operation
When the unit is in dehumidifying mode it absorbs humid
air from room and freezes it to reduce the humidity.
During the cold cycle there should be cold air coming out
of the unit
During the defrost cycle hot dry air should be coming out
of the outlet grill.
Unit does
not operate
Is the plug properly
inserted in the socket?
Insert the plug into the socket and turn the switch on.
Dehumidifier
does not
extract
water
Is the unit set to a
humidity level lower
than the one in the
room?
Set the humidity level on the humidistat below current
humidity reading.
Is the temperature too
low for water extraction
to be efficient?
Increase temperature in the room or reposition the unit.
Is any intake grill or
discharge blocked? Is the
unit too close to walls.
Remove obstructions and restart the unit.
Ensure a distance of at least 50 cm between the unit &
walls
Airflow
seems weak
Is filter dirty or clogged?
Please service the filters regularly as per user manual.
Unit is noisy
during
operation
Is the unit on an uneven
surface?
Please place on flat horizontal surface.
Is filter clogged?
Please service the filters regularly as per user manual.
Unit leaking
Is it on a flat surface?
Ensure the unit is on a flat surface.
Is the drain pipe
obstructed.
Check the route of the drain pipe to ensure it is not
constricted or travelling uphill/
E1 Error
Code
Coil Sensor error
Leave the unit unplugged and allow it to defrost, before
retesting. If this does not resolve, contact the service
centre.
E2/E3 Error
Code
Humidity / Temperature
sensor error
Use the unit within the prescribed temperature range.
Unplug the unit, rest and plug it back in. If error repeats,
call for service centre.
E4 Error
Code
Drainage pipe blocked,
or water level sensor
fault
Check the route of the drainage pipe, and ensure it is not
restricted, failing that contact the service centre.
EE Error
Code
Refrigerant Leakage
Leave the unit to rest for at least 3 hours, with the room
well ventilated before attempting to restart. If this does
not resolve, contact the service centre.
Any other malfunctions will need to be reported to electriQ service centre. Do not attempt
unauthorised repairs as these may invalidate the warranty.
