4
G E N E R A L I N F O R M A T I O N
INTRODUCTION
This fixture has been designed to perform reliably for years when the information in this
manual are followed. Please read and understand all the instructions and guidelines
carefully and thoroughly before operating this unit. This manual contains important
information regarding safety, installation, use, and maintenance.
UNPACKING
Each fixture has been thoroughly tested and shipped in perfect operating condition.
Carefully check the outer shipping carton for signs of any damage that may have occurred
during shipping. If the outer carton appears to be damaged, carefully inspect the fixture for
damage and be sure all included accessories have arrived intact. In the event damage has
been found and/or parts are missing, please contact our customer support team for further
instructions. Please do NOT return this fixture to your dealer without first contacting
customer support at the number listed below. Please do NOT discard the outer shipping
carton in the trash. Please recycle whenever possible.
CUSTOMER SUPPORT
Elation Professional provides a customer support line to provide set up help and answer
any set up or operation questions. You may also visit us on the web at
www.elationlighting.com
for any comments or suggestions. For service related issue please
contact Elation Professional.
ELATION SERVICE USA - Monday - Friday 8:00am to 5:00pm PST
Voice: 323-582-3322
Fax: 323-832-9142
E-mail:
ELATION SERVICE EUROPE - Monday - Friday 08:30 to 17:00 CET
Voice: +31 45 546 85 30
Fax: +31 45 546 85 96
E-mail:
WARRANTY REGISTRATION / RETURNS
Please register online:
http://www.elationlighting.com/Login.aspx
to validate your purchase.
All returned service items whether under warranty or not, must be freight pre-paid and
accompany a return authorization (R.A.) number. The R.A. number must be clearly written
on the outside of the return package. A brief description of the problem as well as the R.A.
number must also be written down on a piece of paper and included in the shipping
container. If the unit is under warranty, you must provide a copy of your proof of purchase
invoice. Items returned without a R.A. number clearly marked on the outside of the package
will be refused and returned at customer’s expense. You may obtain a R.A. number by
contacting customer support.
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