MP80RA HD Media Player Manual
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Rev. 107- 06/21/16
Troubleshooting Tips:
The MP80RA has been pre-configured at the factory. After boot-up, if no video appears, please check the
following:
Is the monitor used capable of UHD? The MP80RA may be set to a resolution too high for the monitor.
Verify that the TV/Monitor is set to the correct input.
Is the green LCD on? If not, please check the power connection. Also check the switch on any power strip into
which the unit may be plugged. Be patient as the unit starts from boot up, this may take almost 1 minute.
Reboot the unit by disconnecting and reapplying the power connector. This will set the unit back to the default
startup item.
If the green LCD is ON, but there is no video, please check all the video cables and make sure that they are
connected properly to the first distribution amplifier or to the correct input on the TV. Check to see that the HDMI
cable is connected to the HDMI OUT and not the HDIM IN port.
I cannot communicate over the network.
Verify that the Ethernet cable is securely connected at both ends.
Verify that the Ethernet connector LED is lighted to indicate presence of signal.
Press Menu on the remote control and browse to player network setup. Verify that DHCP is turned on and do a
“Save and Exit”. Now go to the info screen on the OSD and record the IP address. Verify this address is within the
Sub-Net range required on your network.
The computer firewall may be blocking the needed ports. Try to communicate with the firewall temporarily
disabled.
The video is playing, but it stops or stutters occasionally.
This can occur if the video content bit rate exceeds the capability of the installed SD memory card. As a general
rule, you are safe up to 20 Mb/S per second with a Class6 speed card. At bit rates over 20 Mb/S and up to 40 Mb/S,
a Class10 speed or better SD card may be required. It is not recommended to exceed 40 Mb/S bit rate as spikes in
data rate may exceed data transfer capacity of the storage device.
My Video Files do not play properly.
The player runs on a version of the Android operating system. Try to avoid unusual punctuation marks in file names
as this could cause unexpected behavior.
Verify that the file is encoded properly. See the MP80 Media Encoding guide for more information.
Wi-Fi communications is intermittent.
There may be another Wi-Fi access point on the same carrier. Try changing the desired access point to another
carrier.
Try using an alternate access point that is closer to the MP80.
