MP80RA HD Media Player Manual
Page
16
of
32
Rev. 107- 06/21/16
Software
(continued)
Firewall Issues
Quick Sign uses HTTP protocol when downloading files to the media players. If Quick Sign fails to download files to the
players, a PC firewall or a firewall in the router may be blocking this operation. Virus protection programs may block this
operation also. Make certain you have allowed a firewall exception for QuickSign when you installed the software. Check
with your IT department to work through these issues.
Unblocking the Computer Firewall
When Quick Sign is first started, you will be prompted to unblock the firewall for Quick Sign. Please accept to unblock. This
does not pose much of security issue due to the fact that you are only unblocking the Quick Sign application as opposed to the
whole computer and it will only download video files that you have specified.
Usually no further action will be needed and Quick Sign will function properly.
Manually Unblocking the Computer Firewall
If video files fail to download, you may need to verify that the firewall is indeed off for Quick Sign.
You can temporarily turn the firewall completely off to test if this resolves the file transfer issue.
Windows7 / VISTA Operating System
To turn firewall completely off (not recommended):
1. Control Panel->Security->Windows Firewall-> Turn Windows Firewall on or Off
2. Select Off
3. Click OK
To allow just Quick Sign through the Firewall:
1. Control Panel->Security-Windows Firewall-> All a program through Windows Firewall
2. Click Add Program
3. Browse to C:\Program Files\CE labs\QuickSign\QuickSignPro.exe for QuickSign
(Typical, may be different location on some PCs)
4. Click OK
Now add port 7898 TCP
1. Click Add Port
2. Set Name: http port:7898 TCP.
3. Click OK
XP Operating System
To turn firewall completely off (not recommended):
1. Control Panel-> Security Center->Windows Firewall-> Turn Windows Firewall on or Off
2. Select Off
3. Click OK
To allow just Quick Sign through the Firewall:
1. Control Panel-> Security Center->Windows Firewall
2. Click Exceptions Tab
3. Click Add Program
4. Browse to C:\Program Files\CE labs\QuickSign\QuickSignPro.exe for QuickSign
(Typical, may be different location on some PCs)
5. Click OK
Now add port 7898 TCP
1. Click Add Port
2. Set Name: http port:7898 TCP.
3. Click OK
Virus Protection Programs
If you are running a virus protection program, the settings may need to be altered to allow Quick Sign to use the HTTP
protocol (TCP/IP). Virus protection programs vary widely so no details are provided here.
