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Error displays and troubleshooting

Display

Meaning

Remedy

Status LED
lights up
red.

The finger or RFID
transponder was not
recognized.

Swipe the finger over the
sensor again.
Check that your RFID
transponder is the valid
one.

All LEDs
light up red
for 1
minute.

System lock. You used an
unrecognized
identification method 10
times in a row.

Wait for 1 minute. The
system is then in normal
mode.

Status LED
lights up red
immediately.

No fingers or RFID
transponders are stored.

Store a minimum of one
finger or RFID
transponder.

Status LED
flashes
orange.

No bus connection to the
control panel.

Check the wiring or
commission the device.

Status LED
flashes
red/green.

The sensor of the finger
scanner without RFID
funtion is soiled or
broken.

Clean and/or dry the
sensor.

Status LED
lights up
blue, left-
hand
function LED
flashes
red/green.

The sensor of the finger
scanner with RFID
function is soiled or
broken, but the RFID
function still works.

Clean and/or dry the
sensor.

If these remedies do not solve the problem, contact your dealer. If the
system has to be returned to ekey biometric systems GmbH, ensure that
it is correctly packaged. Improper packaging can lead to the warranty
being voided.

Finger scanner

Содержание home CP micro 1

Страница 1: ...OPERATING INSTRUCTIONS ekey home en ...

Страница 2: ...6 Finger scanner 7 Code pad 10 Control panels 12 Technical specifications 13 Installation and commissioning 15 Commissioning the system 15 Performing test mode 17 Operating concept 18 Configuration of normal mode and usage of the finger scanner with the app 19 Downloading the app 19 Coupling a mobile device for the first time 20 Changing security codes 21 Storing fingers 22 Disabling Bluetooth 23 ...

Страница 3: ...the admin code 43 Setting the automatic back illumination 45 Setting the brightness of the back illumination 46 Setting the relay switching duration 47 Setting the signaling that indicates when a button has been pressed 48 Setting an acoustic signal for opening 49 Storing the user code 50 Opening a door 52 Deleting the user code 53 Resetting the system to default settings 54 Via the app 55 Via the...

Страница 4: ...uct conforms to the relevant European Union directives Safe operation and function of the devices can be impaired in the following situations Liability due to malfunctioning is transferred to the operator user in such cases The system devices are not installed used maintained or cleaned in accordance with the instructions The system devices are not used within the scope of proper use Unauthorized ...

Страница 5: ...t result in injuries NOTICE Denotes additional information and useful tips Symbols 1 Step by step instructions References to sections of these instructions References to the mounting instructions References to the wiring diagram Listing without specified order 1st level Displayed value Displayed values ekey home CP mini Product names MENU ITEM Menu items Button Buttons ...

Страница 6: ...s in which the system is operated Registration unit Finger scanner or code pad Safety information DANGER All ekey home devices are to be operated with safety extra low voltage SELV Only use power supplies rated protection class 2 according to VDE 0140 1 Failure to do so will create a risk of fatal electrocution Only certified electricians are authorized to carry out the electrical installation wor...

Страница 7: ...tion unit and control panel It is available in various models and component combinations The biometric access control system detects the characteristics minutiae of the fingerprint contours compares them to the biometric information saved from the reference fingerprint image and opens the door in the event of a match One variant allows the user to be identified and the door opened by means of an R...

Страница 8: ...nger steadily and evenly over the sensor in the correct position The variants with RFID function detect and identify RFID transponders Finger scanner controls Controls Function Finger swipe area Store fingers by swiping the finger evenly downward over the sensor Identification by holding up the RFID transponder which involves holding an RFID transponder over the finger swipe area of the finger sca...

Страница 9: ...fingers 4th Move your finger evenly downward over the sensor Move the whole hand simultaneously Swipe the front phalanx fully over the sensor in order to achieve optimal results The movement takes approx 1 second General hints for achieving a good quality fingerprint The index middle and ring fingers work best The thumb and small finger supply fingerprints that are difficult to analyze In the case...

Страница 10: ...Description 1st Hold the RFID transponder face parallel to the finger swipe area of the finger scanner at a distance of 1 to 5 cm Optical signals on the finger scanner There are 2 types of LED Status LED for operating status Function LED for indicating the function of the overall system 1 Status LED 2 Function LEDs Fig 4 Optical signals on the finger scanner ...

Страница 11: ... lock There will be a 15 minute lock each time the code is entered incorrectly after that Controls optical signals and acoustic signals on the code pad The code pad has 2 sections with controls Controls Function Input buttons Enter pin code select menu item Confirmation buttons Confirm pin code input as positive or negative start menu Table 2 Code pad controls 2 status LEDs signal the operating st...

Страница 12: ...er code Change admin code Reset system to default settings Set code pad back illumination relay switching duration acoustic and optical signal when button is pressed acoustic signal on opening Table 3 Admin menu structure of the code pad NOTICE The code pad switches back to normal mode after 10 seconds if nothing has been pressed When this happens any inputs or changes that are attempted will be r...

Страница 13: ...makes a digital input available for the models with one relay The model with two relays does not have a digital input Controls and optical signals of the control panel 1 Status LED 2 Button Fig 6 Overview of ekey home CP mini 1 2 and ekey home CP micro 1 ekey home control panel mini 1 2 The upper status LED indicates whether the control panel is connected to the finger scanner The lower status LED...

Страница 14: ...ime Finger scans Approx 10 million RFID only for finger scanners with RFID function Interface ISO14443A Transponder type MIFARE DESFire EV1 with at least 1 KB of memory Table 6 Technical specifications ekey home finger scanner Name Unit Values Supply VDC 8 24 Power consumption W Approx 1 Temperature range C 25 to 70 Memory Codes 99 Pin code length Quantity 4 8 digits IP code IP 54 front side Speed...

Страница 15: ... 1 Approx 1 Approx 1 Relay Quantity 1 2 1 Relay switching capacity VAC A VDC A 42 2 42 2 42 2 Temperature range C 20 to 70 20 to 70 25 to 60 IP code IP 20 20 20 Digital inputs only potential free contacts may be connected Quantity 1 0 1 Table 8 Technical specifications ekey home control panel mini 1 2 and ekey home control panel micro 1 ...

Страница 16: ... the system in accordance with the supplied wiring diagram Using the finger scanner Step Action Display 1st Ensure safe installation of the devices Close the covers 2nd Connect the power supply to the mains The top status LED on the ekey home CP mini 1 and ekey home CP mini 2 alternates between flashing green and orange and the LED on the ekey home CP micro 1 flashes green slowly default setting 3...

Страница 17: ... between flashing green and orange and the LED on the ekey home CP micro 1 flashes green slowly default setting 3rd No action required Status LEDs of the code pad do not light up The devices have now been commissioned If you are using a Bluetooth finger scanner the finger scanner is ready for storing administrator fingers and for creating the coupling between the finger scanner and mobile device T...

Страница 18: ...ep Action Description Display 1st Place a finger on the sensor and leave it there for longer than 3 sec The status LED flashes blue 2nd Remove the finger from the sensor within the next 2 sec The status LED on the finger scanner lights up green The top status LED on the ekey home CP mini 1 or ekey home CP mini 2 lights up green and the LED on the ekey home CP micro 1 lights up green The relay swit...

Страница 19: ...by means of administrator fingers ekey admin code administration of the code pad by means of shortcuts Go to the operating concept that relates to the registration unit you have purchased See Configuration of normal mode and usage of the finger scanner with the app page 19 See Configuration of normal mode and usage of the finger scanner with administrator fingers page 29 See Configuration of norma...

Страница 20: ... administration See Commissioning the system page 15 The Bluetooth finger scanner is ready to create the coupling between the Bluetooth finger scanner and mobile device The ekey home app is used for programming the system Doors can also be opened via the app The app is available for Apple iOS and Google Android Download the ekey home app from the App Store or Google Play To find it enter the searc...

Страница 21: ... you must change the default device coupling code the first time you perform the system admin coupling process Make a note of this code as you will need it to couple additional mobile devices 8th Write your new device coupling code here ____________________________________ 9th Press Change Android or Next iOS 10th Enter the default app security code 9999 11th Press Next The coupling between the Bl...

Страница 22: ...required for the app security prompt You can disable the prompt to enter the app security code under ADMINISTRATION if your mobile device supports secure lock mechanisms fingerprint code etc Step Instruction 1st Select ADMINISTRATION 2nd Select CHANGE SECURITY CODES 3rd Change the desired code 4th Press Change Android or Done iOS The selected security code has been changed Changing security codes ...

Страница 23: ... the user name 5th Press New admin authorization or New access authorization 6th Select the relay to be switched 7th Select a finger 8th Press Store 9th Read the notice and press Start 10th Once your finger has been successfully registered press OK 11th Press Done NOTICE Store a minimum of one finger from each hand per access point The user fingers have been stored Storing fingers ...

Страница 24: ...er the sensor See Storing user fingers page 31 You can couple additional mobile devices with the Bluetooth finger scanner using the 6 digit admin user coupling code you have chosen See Storing the user coupling code page 25 Step Action Description Display 1st Start the ekey home app 2nd Follow the instructions on the display Couple the mobile device with the Bluetooth finger scanner using the 6 di...

Страница 25: ...n stored will be deleted User names and authorizations will remain stored on the Bluetooth finger scanner Step Instruction 1st Start the ekey home app 2nd Select ADMINISTRATION 3rd Select RESET COUPLING 4th Confirm that you wish to carry out the reset by selecting Continue The coupling between the Bluetooth finger scanner and the mobile device is reset You can now couple another Bluetooth finger s...

Страница 26: ... user coupling code was stored If you have forgotten the app security code you can use the app to reset the coupling between the Bluetooth finger scanner and the mobile device When this reset is performed the app security code is also reset to the default value of 9999 Step Instruction 1st Start the ekey home app 2nd Enter an incorrect app security code 3rd Confirm by selecting Next 4th Select RES...

Страница 27: ...le device with the Bluetooth finger scanner 3rd Select ADMINISTRATION 4th Select CHANGE SECURITY CODES 5th Enter a new 6 digit admin user coupling code 6th Confirm by selecting Change Android or Done iOS The admin user coupling code in the system has now been changed This means that the lost mobile device is no longer able to establish a connection to the Bluetooth finger scanner Your system is pr...

Страница 28: ...h finger scanner 2nd Select ACCESSES 3rd Slide the slider of the door to be opened to the right 4th The door opens The system is in normal mode Using the finger scanner The system is in normal mode Step Action Description Display 1st Swipe a stored finger over the sensor The status LED lights up green The status LED lights up red The finger was not recognized Repeat step 1 2nd No action required T...

Страница 29: ... beep The RFID transponder was not recognized Repeat step 1 with a valid RFID transponder 2nd No action required The door opens The status LED lights up blue The system is in normal mode Using the digital input request to exit button function You can also open the door using the request to exit button function of the digital input on the control panel The relay switches for the defined relay switc...

Страница 30: ... Swipe administrator finger 1 over the sensor to store it Repeat this step at least twice Between each individual finger swipe the finger scanner lights up orange if the finger storing process is not complete During finger storage after the first finger has been swiped over the sensor no more than 10 sec may pass between each swipe Otherwise the finger storing process will be aborted Status LED li...

Страница 31: ...een 4th To store administrator fingers 2 3 and 4 carry out steps 2 and 3 for administrator fingers 2 3 and 4 Status LED lights up blue All administrator fingers were successfully stored The system is in normal mode NOTICE If when the finger scanner is restarted admin mode is active and fewer than 4 administrator fingers are present all previously stored administrator fingers are deleted ...

Страница 32: ...ernately 2nd Swipe any administrator finger over the sensor Status LED lights up blue function LEDs flash green Status LED lights up red The administrator finger was not recognized Swipe the finger over the sensor again 3rd Variant a User finger for relay 1 Carry out a Finger Touch on the sensor within 5 sec Status LED lights up orange function LEDs flash green Variant b User finger for relay 2 Wa...

Страница 33: ... LED lights up green All LEDs light up green Status LED and left hand function LED light up green Status LED lights up red All LEDs light up red Status LED lights up green function LEDs light up red The quality of the fingerprint is acceptable However it may be possible to improve the quality by swiping the finger again The user finger was not stored Repeat the procedure beginning at step 1 After ...

Страница 34: ...en alternately 2nd Swipe any administrator finger over the sensor Status LED lights up blue function LEDs flash green Status LED lights up red The administrator finger was not recognized Swipe the finger over the sensor again 3rd Variant a RFID transponder for relay 1 Carry out a Finger Touch on the sensor within 5 sec Status LED lights up orange function LEDs flash green Variant b RFID transponde...

Страница 35: ...D transponder was not stored Either you did not hold the RFID transponder over the finger scanner for long enough or it was not close enough or this RFID transponder has already been stored Repeat the procedure beginning at step 1 5th No action required Status LED lights up blue The RFID transponder was stored The system is in normal mode NOTICE You can only store RFID transponders for relay 2 on ...

Страница 36: ...ction required The door opens Status LED lights up blue The system is in normal mode Using an RFID transponder NOTICE You can only open a door using an RFID transponder on finger scanners with an RFID function Step Action Description Display 1st Hold a stored RFID transponder up to the finger swipe area of the finger scanner Status LED lights up green Short beep Status LED lights up red Long beep ...

Страница 37: ... the ekey home CP mini 1 and ekey home CP micro 1 The relay switches for at least 3 sec If the digital input is activated for more than 3 sec the relay switches for as long as the digital input is enabled NOTICE This function does not exist for the ekey home CP mini 2 as there is no digital input available ...

Страница 38: ...panel with 1 relay Wait for 5 sec Status LED lights up blue function LEDs flash red green Variant b Control panel with 2 relays Wait for 5 sec Status LED lights up blue function LEDs flash orange Variant b Control panel with 2 relays Wait for a further 5 sec Status LED lights up blue function LEDs flash red green 4th Carry out a Finger Touch on the sensor Status LED lights up blue function LEDs li...

Страница 39: ...he administrator finger was not recognized Repeat step 1 3rd Variant a Control panel with 1 relay Wait for 5 sec Status LED lights up blue function LEDs flash red green Variant b Control panel with 2 relays Wait for 5 sec Status LED lights up blue function LEDs flash orange Variant b Control panel with 2 relays Wait for a further 5 sec Status LED lights up blue function LEDs flash red green 4th Ca...

Страница 40: ...sh green Status LED lights up red The administrator finger was not recognized Repeat step 1 3rd Variant a Control panel with 1 relay Wait for 5 sec Status LED lights up blue function LEDs flash red green Variant b Control panel with 2 relays Wait for 5 sec Status LED lights up blue function LEDs flash orange Variant b Control panel with 2 relays Wait for a further 5 sec Status LED lights up blue f...

Страница 41: ...FID transponder over the sensor in order to verify No finger RFID transponder should now be able to gain access Status LED lights up red 8th No action required Status LED lights up blue All user fingers and RFID transponders were deleted The system is in normal mode ...

Страница 42: ... system Entering the admin code grants you access to the Admin menu The Admin menu is used to configure the system The default admin code is 9999 ATTENTION Change the default admin code immediately after commissioning If you do not change the admin code it may be possible for unauthorized persons to get into your Admin menu and then gain access to your premises Choose a new admin code and keep it ...

Страница 43: ...lights up yellow on the left 2nd Enter the admin code on the keypad 3rd Press Status LED lights up green on the left Status LEDs light up red The admin code was not recognized Repeat the procedure beginning at step 1 The system is in the Admin menu It automatically switches back to normal mode if you do not press a button within 10 sec ...

Страница 44: ...t Press 3 Status LED lights up green on the left 2nd Press Status LEDs light up green on the left and yellow on the right 3rd Enter the old admin code on the keypad 4th Press Status LEDs light up yellow Status LEDs light up red The old admin code was not recognized Enter the admin code from the beginning again 5th Enter the new admin code on the keypad 6th Press Status LEDs light up yellow on the ...

Страница 45: ...he keypad 8th Press Status LEDs light up green Status LEDs light up red The two entries do not match The new admin code was not saved Enter the admin code from the beginning again 9th No action required Status LEDs are off The new admin code is saved The system is in normal mode ...

Страница 46: ...ic back illumination is set via the Admin menu Enter the admin code to access the Admin menu See Entering the admin code page 41 The system is in the Admin menu Step Action Description Display 1st Press 5 1 and the value of the required brightness threshold E g 7 0 for 70 Status LED lights up green on the left 2nd Press Status LEDs light up green Status LEDs light up red Something has been entered...

Страница 47: ...access the Admin menu See Entering the admin code page 41 The system is in the Admin menu Step Action Description Display 1st Press 5 2 and the number of the required mode E g 1 for 33 Status LED lights up green on the left 2nd Press Status LEDs light up green Status LEDs light up red Something has been entered incorrectly The brightness was not changed Enter the admin code from the beginning agai...

Страница 48: ...de to access the Admin menu See Entering the admin code page 41 The system is in the Admin menu Step Action Description Display 1st Press 5 3 then the number of the relay 1 or 2 and the value of the required relay switching duration E g 1 0 0 for 10 sec Status LED lights up green on the left 2nd Press Status LEDs light up green Status LEDs light up red Something has been entered incorrectly The re...

Страница 49: ...Admin menu Enter the admin code to access the Admin menu See Entering the admin code page 41 The system is in the Admin menu Step Action Description Display 1st Press 5 4 and the number of the required mode E g 0 for acoustic and optical signals off Status LED lights up green on the left 2nd Press Status LEDs light up green Status LEDs light up red Something has been entered incorrectly The signal...

Страница 50: ...g the admin code page 41 The system is in the Admin menu Step Action Description Display 1st Press 5 5 and the number of the required status Status LED lights up green on the left 2nd Press Status LEDs light up green Status LEDs light up red Something has been entered incorrectly The signaling was not changed Enter the admin code from the beginning again 3rd No action required Status LEDs are off ...

Страница 51: ...g user codes Use only numbers if possible Do not use trivial codes The user codes are stored via the Admin menu Enter the admin code to access the Admin menu See Entering the admin code page 41 The system is in the Admin menu Step Action Description Display 1st Press 1 and then the number of the required relay 1 or 2 Status LED lights up green on the left 2nd Press Status LEDs light up green 3rd E...

Страница 52: ... on the keypad 6th Press Status LEDs light up green Status LEDs light up red The two entries do not match The user code was not stored Enter the admin code from the beginning again 7th No action required Status LEDs are off The user code was stored The system is in normal mode ...

Страница 53: ... incorrectly 3 times there will be a 1 minute lock If the code is entered incorrectly another 3 times there will be a 15 minute lock There will be another 15 minute lock each time the code is entered incorrectly after that Using the digital input request to exit button You can also open the door using the digital input on the ekey home CP mini 1 and ekey home CP micro 1 The relay switches for the ...

Страница 54: ...scription Display 1st Press 2 Status LED lights up green on the left 2nd Press Status LEDs light up green on the left and red on the right 3rd Enter the user code to be deleted on the keypad 4th Press Status LEDs light up green Status LEDs light up red The user code is not known The user code was not deleted Enter the admin code from the beginning again 5th No action required Status LEDs are off T...

Страница 55: ...he LED intensity of the finger scanner is reset to 1 LED dimmed For a Bluetooth finger scanner the admin coupling code is reset to the default setting of 9999 The brightness threshold of the automatic back illumination is reset to 10 and the brightness value of the back illumination to 100 using the code pad The acoustic and optical signaling that indicates when a button has been pressed and the a...

Страница 56: ... of normal mode and usage of the finger scanner with the app page 19 The process of resetting to the default settings is initiated via the finger scanner NOTICE At least 2 administrator fingers must be saved for the reset to be performed via the Bluetooth finger scanner The system is in normal mode Step Action Description Display 1st Carry out three Finger Touches on the sensor This will take you ...

Страница 57: ...ion LEDs light up red on the left and green on the right 5th Swipe a different administrator finger over the sensor than was used in step 2 Status LED flashes green function LEDs flash red 6th Wait for 5 sec Status LED flashes blue 7th No action required The top status LED on the ekey home CP mini 1 2 flashes orange green and the LED on the ekey home CP micro 1 flashes green slowly The system was ...

Страница 58: ... the keypad 4th Press Status LEDs are off Status LEDs light up red The admin code was not recognized The system was not reset Enter the admin code from the beginning again 5th No action required Status LEDs flash green alternately 6th No action required The top status LED on the ekey home CP mini 1 2 flashes orange green and the LED on the ekey home CP micro 1 flashes green slowly The system was r...

Страница 59: ... on the ekey home CP mini 1 2 flashes orange green and the LED on the ekey home CP micro 1 flashes green slowly 3rd Variant b Code pad The top status LED on the ekey home CP mini 1 2 flashes green and the LED on the ekey home CP micro 1 flashes green slowly The system was reset to the default settings You can now recommission the system See Configuration of normal mode and usage of the finger scan...

Страница 60: ...hold the request to exit button or short circuit the pins for the digital input for at least 500 ms The system was reset to the default settings You can now recommission the system See Configuration of normal mode and usage of the finger scanner with administrator fingers page 29 See Configuration of normal mode and usage of the finger scanner with the app page 19 See Configuration of normal mode ...

Страница 61: ...nger or RFID transponder Status LED flashes orange No bus connection to the control panel Check the wiring or commission the device Status LED flashes red green The sensor of the finger scanner without RFID funtion is soiled or broken Clean and or dry the sensor Status LED lights up blue left hand function LED flashes red green The sensor of the finger scanner with RFID function is soiled or broke...

Страница 62: ...ed when entering menu items or values Carefully read the description of the required function again Status LED lights up red on the right An incorrect user code has been entered 3 times 1 minute or 15 minute system lock After the 1 minute or 15 minute lock enter a correct user code The 1 minute or 15 minute lock will only count down if the power supply and data connection are present throughout St...

Страница 63: ... adding detergent Treat the sensor surface with care For safety clean fingerprints and dirt off the code pad from time to time using a damp not wet non abrasive cloth Use clean water without adding detergent Disposal Pursuant to Directive 2002 96 EC of the European Parliament and Council of January 27 2003 on the sale return and environmentally friendly disposal of waste electrical and electronic ...

Страница 64: ...olzano Tel 39 0471 922 712 italia ekey net Germany ekey biometric systems Deutschland GmbH Industriestraße 10 D 61118 Bad Vilbel Tel 49 6187 906 96 0 office ekey net Eastern Adriatic region ekey biometric systems d o o Vodovodna cesta 99 SLO 1000 Ljubljana Tel 386 1 530 94 89 info ekey si Made in Austria ID 203 647 0 554 Version 3 2017 12 18 Media Center ID 3004 ekey biometric systems GmbH operate...

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