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DIVA T/A ISDN Modem User’s Guide

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Troubleshooting the DIVA T/A

This section provides information that will help you to troubleshoot DIV AT/A problems.

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For information on the DIVA T/A’s LED status indicators, see page 132.

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To read about common problems and their solutions, see page 134.

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To capture a memory dump of the DIVA T/A, see page 136.

When Isolating Problems

When isolating problems, consider the following questions:

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Were any changes recently made to the configuration or setup that might affect the
DIVA T/A's performance?

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Does the problem occur while attempting to connect to a remote device for the first
time?

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Is this a consistent problem that you can duplicate?

Содержание DIVA T/A ISDN Modem

Страница 1: ...DIVA T A ISDN Modem User s Guide International ...

Страница 2: ...ake improvements and or changes in the products and or programs described in this publication at any time A Product Comment Form is provided at the back of this publication If the form has been removed address your comments to Eicon Technology Corporation Attn Corporate Publications 9800 CavendishBlvd Montreal Quebec CanadaH4M 2V9 Eicon Technology may use or distribute whatever information you sup...

Страница 3: ...onfiguration Profiles 36 Configuring a Profile using the Configuration Tool 37 Configuring a Profile using the Wizard 54 The DIVA Terminal Adapters Program for Macintosh 55 Introduction 56 About Configuration Profiles 58 The Profiles Window 59 Configuring a Profile using the Configuration Tool 60 Configuring a Profile using the Assistant 71 The VT100 Configuration Tool 73 Updating Firmware 79 Wind...

Страница 4: ...Specifying what numbers the data port should answer 124 Routing voice calls to your computer Voice to PC 126 ISDN Line Termination 129 Troubleshooting the DIVAT A 131 LED Status Indicators on the DIVAT A 132 Common Problems 134 Dumping the DIVAT A Memory 136 Billing Interval Example 137 DIVAT A ISDN Modem Specifications 138 Technical Support 140 Regulatory Information and Conditions of Use 141 Lim...

Страница 5: ... fraction of the time it would take using a conventional analog modem Analog Device Ports certain models only Certain DIVAT A models include two analog device ports also referred to as Plain Old Telephone Service or POTS You can use these ports to connect regular telephones modems or fax machines to your DIVAT A Calls to and from these analog devices are carried over your ISDN line This saves you ...

Страница 6: ...ng an operating system other than Windows 95 98 NT or Macintosh System 7 or later you will need a VT100 compatible terminal emulation program such as Telix or HyperTerminal in order to configure the DIVAT A Internet Access Optional To establish an ISDN connection to the Internet you will require the following ISP that provides ISDN Basic Rate Interface service PPP and TCP IP communications protoco...

Страница 7: ...It is recommended that you use PHONE 1 for voice and PHONE 2 for data modem or fax Phone ports are only available on certain models In certain countries such as France and the United Kingdom you must attach your analog devices to phone adapters before connecting them to the DIVAT A One adapter has been included in your DIVAT A package 4 Connect one end of the serial cable to the port labeled SERIA...

Страница 8: ...n your DIVAT A is operational from a previous configuration If not you will have to provide information on your ISDN setup using the DIVA Terminal Adapters software which you will install next See below What s Next The installation procedure you need to follow depends on the operating system you are using Go to the page corresponding to your platform and continue Windows 95 98 NT Installation and ...

Страница 9: ...onfigure your Operating System The configuration procedure you must follow depends on the flavour of Windows you are using After you have finished connecting the cables and gathering the required information go to the page that corresponds to your platform Windows 95 Original Release and SP1 10 Windows 95 OSR2 12 Windows 98 14 Windows NT 4 0 16 Windows NT 3 51 19 Note If you are using Windows 3 x ...

Страница 10: ... you are using Dial Up Networking DUN make sure you are using version 1 2 or later If you are running a previous version you must upgrade to DUN 1 2 or later before installing the DIVAT A For your convenience DUN 1 3 is included on the DIVAT A CD ROM run SETUP EXE from the CD ROM and click Bonus Software Setup Instructions Follow these steps to set up the DIVAT A under Windows 95 Original Release ...

Страница 11: ...n and Setup 5 In the Install From Disk window enter the drive letter of your CD drive or use the Browse button to locate your CD drive and click OK 6 In the Select Device window select Eicon DIVA T A ISDN Modem and click OK 7 Go to Installing the DIVA Software on page 20 ...

Страница 12: ... are using Dial Up Networking DUN make sure you are using version 1 2 or later If you are running a previous version you must upgrade to DUN 1 2 or later before installing the DIVAT A For your convenience DUN 1 3 is included on the DIVAT A CD ROM run SETUP EXE from the CD ROM and click Bonus Software Setup Instructions Follow these steps to set up the DIVAT A under Windows 95 OSR2 1 Power on your ...

Страница 13: ...dows 95 98 NT Installation and Setup 6 Enter the drive letter of your CD drive or use the Browse button to locate your CD drive and click OK 7 In the Update Device Driver Wizard window click Finish 8 Go to Installing the DIVA Software on page 20 ...

Страница 14: ...s setup file will cause the DIVAT A to operate incorrectly DO NOT use the Add New Hardware applet found in Control Panel to install the DIVAT A Setup Instructions Follow these steps to set up the DIVAT A under Windows 98 1 Power on your PC with all cables connected see page 7 for instructions 2 Windows 98 detects the DIVAT A and the New Hardware Found window appears followed by the Add New Hardwar...

Страница 15: ...DIVA T A ISDN Modem User s Guide Page 15 Windows 95 98 NT Installation and Setup 6 Select CD ROM drive and click Next 7 Click Next 8 Click Finish and go to Installing the DIVA Software on page 20 ...

Страница 16: ...it is only needed to install the DIVAT A and can later be removed Setup Instructions Follow these steps to set up the DIVAT A under Windows NT 4 0 1 Power on your PC with all cables connected see page 7 for instructions 2 Insert the DIVAT A CD into your computer s CD drive 3 Click Start Settings Control Panel then double click the Modems icon If you have previously installed a modem the Modem Prop...

Страница 17: ...e and do not let Windows NT choose its own modem driver If you let Windows NT select the modem driver you will not be able to communicate with the DIVAT A You will then have to delete the Win dows NT installed modem and begin the install process again from Step 3 5 From the Install New Modem window click Have Disk When prompted enter the path to the CD or use the Browse button to locate your CD dr...

Страница 18: ...re Dial Up Networking as the install modem list has changed Click Yes to configure Dial Up Networking 10 From the Remote Access Setup window remove any unused devices that use the same COM port as the DIVAT A and then click Add 11 In the Add RAS Device window select the Eicon DIVA T A ISDN Modem from the drop down list and click OK 12 From the Remote Access Setup window click Continue You will be ...

Страница 19: ... of WFWNTEI2 INF and append it to the end of the MODEM INF file save the appended MODEM INF file and exit your text editor 7 You must now start the RAS setup program From Control Panel double click the Network icon From the Installed Network Software list select Remote Access Service and click Configure 8 From the RAS setup remove the unused modem or any other devices that use the same COM port as...

Страница 20: ...installation procedure relevant to your software platform To find the procedure relevant to your platform see Step 2 Configure your Operating System on page 9 Installation Instructions 1 Insert the DIVAT A CD 2 Click Start then Run from the Windows Taskbar 3 Enter d SETUP EXE in the Run field with d being the drive letter of your CD ROM drive Click OK 4 The DIVAT A Welcome screen appears Click the...

Страница 21: ... T A ISDN Modem User s Guide Page 21 Windows 95 98 NT Installation and Setup 5 Click the Install DIVAT A ISDN Modem Software button 6 The Setup Wizard starts Click Next in the Setup Wizard s Welcome screen ...

Страница 22: ...ongratulations screen appear Verify that the Launch Configuration Tool option is checked and click Finish Note If you want to configure the DIVAT A later uncheck Launch Configuration Tool before clicking Finish The Configuration Tool can be accessed later through the Eicon DIVA Terminal Adapters program You can launch this program by double clicking the T A icon on the taskbar or by clicking Start...

Страница 23: ...nfiguration Wizard then click Next You should not click the Configure button unless you know all of your ISDN parameters and want to configure them manually If you click Configure the Wizard closes and the Windows 95 98 NT Configuration Tool starts If you select this option go to Configuring a Profile using the Configuration Tool on page 37 Context sensitive help is available on all the Configurat...

Страница 24: ... using this software see page 32 Installation Complete The installation under Windows 95 98 NT is complete If the D LED on your DIVAT A is glowing continuously the modem is ready to use If you want to configure additional profiles or configure advanced ISDN parameters for the profile you created above go to The DIVA Terminal Adapters Program for Windows 95 98 NT on page 32 If you want to learn mor...

Страница 25: ...steps outlined on page 7 Step 2 Install the DIVA Terminal Adapters Software The installation program copies all necessary files on your system These include the DIVAT A on line documentation and the DIVA Terminal Adapters Program Follow the steps outlined on page 26 Step 3 Specify your ISDN Settings via the Configuration Assistant The Configuration Assistant helps you configure your DIVAT A ISDN M...

Страница 26: ...OM drive 3 Double click the CD icon 4 Double click the Eicon DIVAT A Installer icon 5 When the Eicon DIVAT A ISDN Modem splash screen appears click Continue 6 Click Install 7 When prompted select a destination for the configuration tool files The free space available in the selected location is shown in this dialog box Once your select a destination click Install in the dialog and follow the promp...

Страница 27: ...Modem User s Guide Page 27 Macintosh System 7 or Later Installation and Setup 8 Click OK at the Installation was successful message 9 Continue with Specifying ISDN Settings via the Configuration Assistant on page 28 ...

Страница 28: ...Open the Eicon Technology folder then the DIVA Terminal Adapters folder 2 Double click the Eicon DIVA Terminal Adapters icon 3 Upon startup the DIVA Terminal Adapters program searches for devices connected to your system If your DIVAT A is detected the New Device window appears 4 Click OK This will start the Configuration Assistant If you do not want to be notified of a new device at startup enabl...

Страница 29: ...tions Note You should not click the Configure button unless you know all of your ISDN parameters and want to configure them manually If you click Configure the Assistant closes and the Configuration Tool starts If you select this option see Configuring a Profile using the Configuration Tool on page 60 6 When the Congratulations screen appears the installation is complete Click Finish ...

Страница 30: ...ogram by selecting Quit from the File menu Installation Complete The installation is complete If the D LED on your DIVAT A is glowing continuously the modem is ready to use If you want to configure additional profiles or configure advanced ISDN parameters for the profile you created above you can use the DIVA Terminal Adapters program see page 55 If you want to learn more about using your DIVAT A ...

Страница 31: ... VT100 Configuration Tool on page 73 1 Connect the cables to your DIVAT A as outlined on page 7 2 Power on your PC 3 Insert the DIVAT A CD into your computer s CD drive 4 With any text editor open the file MODEM INF found in the Windows System directory 5 Open the file WFWNTEI2 INF found at the root of the DIVAT A CD 6 Copy the contents of WFWNTEI2 INF to the end of the MODEM INF file save the app...

Страница 32: ...5 98 NT provides a variety of convenient utilities for editing your ISDN settings In this Chapter Introduction 33 The Profiles Window 35 About Configuration Profiles 36 Configuring a Profile using the Configuration Tool 37 General Tab 38 Phone Port Tabs 41 Data Tab 44 BACP Tab 46 X 25 Tab 48 Advanced Tab 51 Voice to PC Tab 53 Configuring a Profile using the Wizard 54 ...

Страница 33: ...s you to edit your ISDN settings For more information see Configuring a Profile using the Configuration Tool on page 37 Getting Help To access the extensive on line help select HelpTopics from the Help menu Menu Options The menu bar provides you with a variety of shortcuts and utilities You can launch commands from drop down menus or by clicking icons Displaying Icons in the Toolbar To display ico...

Страница 34: ...active profile File Download Firmware Downloads new Firmware See Updating Firmware on page 79 for more details File Factory Reset Resets your DIVAT A to the original factory settings File Details Displays a panel that contains details about your DIVAT A Use it if you need to determine details about your configuration such as your firmware version File Delete Deletes the currently selected device F...

Страница 35: ...les from the File menu The Profiles window opens If you want to Then do this Configure a profile manually Select a profile from the Profiles list in the center of the window then click the Configure button see page 37 Configure a profile using the Wizard Select a profile from the Profiles list in the center of the window then click the Wizard button see page 54 Rename a profile Select a profile fr...

Страница 36: ...ata protocol which must match the protocol implemented at the other end of the connection If your DIVAT A is not equipped with phone ports you must also specify your ISDN phone numbers in this panel For more details see page 38 Phone Ports If your DIVAT A is equipped with analog device ports the Phone Port 1 and Phone Port 2 tabs allow you to specify several options such as which phone numbers the...

Страница 37: ... do not appear unless certain options are configured For example the BACP tab is not visible unless MultiLink with BACP is chosen as the protocol in the General tab For descriptions on parameters refer to the sections below General Tab 38 Phone Port Tabs 41 Data Tab 44 BACP Tab 46 X 25 Tab 48 Advanced Tab 51 Voice to PC Tab 53 This information is also available through context sensitive help Click...

Страница 38: ...pecific to your country are used If your country is not listed select Other and default options will be used Data The data protocol must match the remote ISDN device to which you are going to connect Your options are PPP MultiLink PPP MultiLink PPP with BACP MultiLink PPP with AODI V 110 and V 120 Setting Description PPP PPP operates on a single ISDN channel Since two ISDN channels are available t...

Страница 39: ...nk PPP with BACP you will not be able to make or receive other data calls As with MultiLink PPP if both B channels are active call bumping forces the DIVAT A to drop one ISDN channel when you make or receive an analog call Only one phone port can be used when a MultiLink PPP with BACP connection is active However since MultiLink PPP with BACP may only be using one ISDN channel either Phone 1 or Ph...

Страница 40: ... suggested that you disable them Numbers models without phone ports Your ISDN numbers are assigned by your ISDN Service Provider Depending upon your ISDN implementation you may be given one or two ISDN numbers The numbers are used by the DIVAT A to identify itself on outgoing calls and to recognize incoming calls which are destined for it V 120 The V 120 protocol more popular in North America adap...

Страница 41: ... and the other is used for voice Data and Voice When there is only data Multilink PPP is used as explained above However one phone line can still be used if Dynamic Bandwidth Allocation DBA is enabled For example if one of your telephones rings while a Multilink PPP data connection is in progress one of the B channels is automatically dropped reducing the data connection from 128 kbps to 64 kbps T...

Страница 42: ...hat the ISDN network has to preserve the quality of the 3 1KHz voice band which is required for data audio signals such as faxes and modems Disables supplementary services such as Call Forwarding and Call Waiting Disables Dial Access Switch distinctive ring Distinctive ring specifies that the phone ring will be slightly different to the regular ring By enabling this option distinctive ring will be...

Страница 43: ...User s Guide Page 43 The DIVA Terminal Adapters Program for Windows 95 98 NT Second Number If you have a second number that you want to use with this Phone Port enable this option and enter the second number in this field ...

Страница 44: ...ect a specific number for your data connections you can then monitor the charges for your data calls It is also helpful if your ISDN Service Provider offers a discount on all calls made to a favorite number Parameter Description Select a previously configured number This option allows you to select from the numbers you previously configured on your phone ports You can select either one number or b...

Страница 45: ...ers you previously configured You can select either one number or both numbers and assign them to your data ports For example if you select the first number that you configured all data calls will use that number Parameter Description Dynamic Bandwidth Allocation DBA This option is visible only if your DIVAT A is equipped with phone ports and if the protocol is set to MultiLink PPP MultiLink PPP w...

Страница 46: ...trol Protocol but do not set the timers you could incur unnecessary expense as your second B channel may open and close frequently costing you the set first interval amount each time the second B channel connects ISDN Cost Reduction Timers Set the ISDN Cost Reduction Timers if you intend to establish Multilink PPP connections and if you select the Bandwidth Allocation Control Protocol described ab...

Страница 47: ...rops below 70 during the 5 seconds the 1st B channel will not be added to the connection Opening Threshold Specifies the threshold percentage that the throughput on your D channel must exceed before the 1st B channel is added to the AO DI connection Closing Threshold Specifies the threshold percentage that the throughput on your D channel must be below before the 1st B channel is dropped from the ...

Страница 48: ...n digits Every X 25 node has a Packet Telephone Number It defines the D channel s DTE address for communication with the local packet handler This parameter allows the DIVAT A to activate the D channel during initialization and give its address to the switch This value is assigned by your ISDN provider at subscription time X 25 Version ITU formerly CCITT reviews and makes international standards r...

Страница 49: ...ation network congestion and host processing Select Default to use the Throughput Class specified in your network subscription or select one of the values between 75 and 9 600 bps If you select a bps value the local and remote DTEs can negotiate to use a lower value on a per call basis Fast selection Increases the amount of Call User Data that you can include in the Call Request packet to 128 byte...

Страница 50: ...more information consult the CCITT Recommendation International User Services and Facilities in Public Data Networks Vol VIII Fascicle VIII 2 Rec X 2 Other Lets you request additional facilities that are not listed in the Common Facilities group box Specifies the code for additional facilities that you want to request each time the destination makes an X 25 call Enter facilities as hexadecimal oct...

Страница 51: ...l port or you can opt to disable incoming data calls on a specific number The options available depend on how you assigned your ISDN numbers and how you configured your phone lines The Calling Routing dialog displays both numbers along with a voice and a data drop down list The options available from the drop down lists are described below Voice Drop Down List Parameter Description Phone Port 1 Al...

Страница 52: ...described below Voice and Data Drop Down Lists Voice To PC Enabling voice calls to the PC allows you to make or receive voice calls via your PC s serial port If you enable this option a Voice to PC tab will appear see Voice to PC Tab on page 53 where you can select the number s you wish to assign to all the voice calls made or received via your PC s serial port Troubleshooting United Kingdom only ...

Страница 53: ...s serial port You can select either both numbers or one number If you select a specific number for your voice calls you can then monitor the charges for your voice calls For example if you select Telephone Number 2 all voice calls made or received via your PC s serial port will always use Telephone Number 2 This can be useful if your ISDN billing is broken down by numbers as you can trace the char...

Страница 54: ...VAT A ISDN Modem Eicon DIVA Terminal Adapters 2 Right click on the device icon and choose Wizard The Configuration Wizard appears Note To use make changes to one of the other profiles using the Wizard you must first open the Profiles window See The Profiles Window on page 35 for more information 3 Follow the on screen instructions Note When you use the Configuration Wizard to configure a profile y...

Страница 55: ...7 or later provides you with convenient utilities for editing your ISDN settings In this chapter Introduction 56 About Configuration Profiles 58 The Profiles Window 59 Configuring a Profile using the Configuration Tool 60 Protocol Tab 62 Location Tab 63 Phone Lines tab 64 BACP Tab 65 X 25 Tab 68 Advanced Tab 70 Configuring a Profile using the Assistant 71 ...

Страница 56: ...he following table describes the commands found in the menu bar Select To perform this Action File Save Configuration Saves the current device configurations back to your DIVAT A If you have not made any changes this command is not available File Quit Quits the program You will be prompted to save your profiles to the DIVAT A if you have not already done so with the Save Configuration command Mode...

Страница 57: ... the Refresh Modem Info command Modem Import Profiles Imports a profile file which contains the three profiles plus other configuration parameters The information is saved to the selected device and replaces the current device configuration Modem Export Profiles Saves the current device configuration which includes the three profiles plus other configuration parameters to a profiles file Before up...

Страница 58: ...ategories correspond with the panels in the Configuration Tool Configuring Profiles To configure a profile manually using the Configuration Tool see page 60 To configure a profile using the Configuration Assistant see page 71 Protocol This tab specifies your ISDN protocol For more details see page 62 Location This tab specifies the location s ISDN switch type and telephone numbers as required For ...

Страница 59: ...t to Then do this Configure a profile manually Select a profile from the Profiles list in the center of the window then click the Configure button For more information see page 60 Configure a profile using the Assistant Select a profile from the Profiles list in the center of the window then click the Assistant button For more information see page 71 Rename a profile Select a profile from the Prof...

Страница 60: ...gram 2 Click on the Profiles tab Three default profiles are available Profile 0 Profile 1 and Profile 2 Profile 0 was modified using the Configuration Assistant when you ran the DIVA Terminal Adapters program for the first time If you wish to rename a profile select the profile from the list and click Rename 3 Select the profile from the list and click Configure The ConfigurationTool dialog appear...

Страница 61: ...you want the profile to be active when you restart the DIVAT A select its name from the Active Profiles pick list 7 Select Save from the File menu The changes are written to the device the DIVAT A restarts automatically and the profile you selected in previous step is implemented Your DIVAT A is ready for use 8 After the DIVAT A has restarted check the D and Link LED on the front panel of the DIVA...

Страница 62: ... Provider For the BACP tab to be visible see page 65 the protocol must be set to MultiLink PPP For the X 25 tab to be visible see page 68 the Enable Always On Dynamic ISDN AO DI option must be enabled About MultiLink PPP To obtain maximum performance when using the MultiLink PPP protocol your computer s serial port should be capable of 230 4 kbps transfer Macintosh computers that have serial ports...

Страница 63: ...ently depending on what you enter in the Telephone Number fields If you do not specify a number in either the 1st Number or 2nd Number fields all ports PHONE 1 PHONE 2 and ISDN answer both directory numbers If you specify a number in the 1st Number field but leave the 2nd Number field empty all ports PHONE 1 PHONE 2 and ISDN answer only calls to the specified number If you specify one number in th...

Страница 64: ... Disables calling features such as Call Forward and Call Waiting Disables Dial Access Enable distinctive ring Specifies that the phone ring will be slightly different from the regular ring If your modem fax or telephone is experiencing difficulty detecting incoming voice calls try toggling the distinctive ring feature Region Specifies the country where you are located This ensures that the DIVAT A...

Страница 65: ...ithout AO DI support BACP opens or closes the second B channel as the traffic volume warrants Activate this function to ensure that two B channels are never active when one is sufficient With AO DI support When additional bandwidth is required BACP automatically adds B channels of 64 Kbps each for a total of 128 Kbps speed when both B channels are in use to the connection When the additional bandw...

Страница 66: ...your Service Provider uses to bill usage of your ISDN line in seconds For example if your Provider charges Y per 60 seconds enter 60 Setting the timer to 0 disables it The Initial Billing Interval remains in effect Default 60 seconds 1st B channel Delay before opening Specifies the amount of time in seconds the throughput on your D channel must exceed the Opening Threshold before the 1st B channel...

Страница 67: ...I connection If the throughput drops below 70 during the 5 seconds the 2nd B channel will not be added to the connection Opening Threshold Specifies the threshold percentage that the throughput on your 1st B channel must exceed before the 2nd B channel is added to the AO DI connection Closing Threshold Specifies the threshold percentage that the throughput on your 2nd B channel connection must be ...

Страница 68: ...ommendation supported on the switch you are connecting to Request Reverse Charging Determines who is charged by the X 25 network for the call Select No to pay for the call locally or select Yes to charge the remote DTE Select Yes only if the remote system accepts reverse charging otherwise the call may not be accepted Throughput class negotiation Assigns a Throughput Class for the virtual circuit ...

Страница 69: ...pe of closed user group CUG subscribed to CUGs can restrict the set of DTEs calls that can be made to or accepted from Select the option that corresponds to the CUG specification in your network subscription None Does not subscribe to any CUG Standard Subscribes to a CUG Enter the CUG number in the Group Number box Outgoing Access Can receive calls only from members of the CUG but can make calls t...

Страница 70: ...you initiate or receive telephone calls on your regular non ISDN telephone without interrupting your current connection It releases one B channel as required for analog device calls without interrupting the data link This is referred to as call bumping After you hang up the B channel is automatically brought back up for your current connection Default DBA Enabled Update Time If you have a phone wi...

Страница 71: ...istant 1 Launch the DIVA Terminal Adapter Program 2 Click on the Profiles tab Three default profiles are available Profile 0 Profile 1 and Profile 2 Profile 0 was modified using the Configuration Assistant when you ran the DIVA Terminal Adapters program for the first time 3 Select a profile from the list and click Assistant The Configuration Assistant window appears Follow the on screen instructio...

Страница 72: ...k list 7 Select Save from the File menu The changes are written to the device the DIVAT A restarts automatically and the profile you selected in previous step is implemented Your DIVAT A is ready for use Note When you use the Configuration Assistant to configure a profile you cannot set Phone Lines and Advanced ISDN parameters default settings are implemented If you want to modify these parameters...

Страница 73: ...Echo Off CR Translation CR LF after CR Off 2 Verify that the terminal emulation program uses the same COM port as that assigned to the DIVAT A 3 Enter the following command at the prompt and press Enter AT MENU The main VT100 Configuration Tool screen opens DIVA T A ISDN Modem International Version 2 2 Copyright 1999 Eicon Technology Corporation MENU Main menu Choice Current profile Open Profile C...

Страница 74: ...ersus 115 2 kbps with 16550 Macintosh computers that have serial ports capable of 230 4 kbps include all PowerMacintosh computers except for the 52xx 62xx and 6300 models and AV Macintosh computers Warning When using Multilink PPP for incoming calls only SPAP or PAP authentica tion are supported Key Function Up arrow Moves the cursor to the previous field Down arrow Moves the cursor to the next fi...

Страница 75: ...962 Microlink and Euro ISDN OnRamp Default Europe EuroISDN Note If you select China ISDN as the Switch Type the Region parameter on the Phone Lines screen will automatically be set to China Directory Number 1st 2nd Number Specifies your ISDN number If your line supports Multiple Subscriber Numbers MSNs the DIVAT A handles incoming calls differently depending on what you enter in the Directory Numb...

Страница 76: ... This specifies that the ISDN network has to preserve the quality of the 3 1KHz voice band that is required for data audio signals such as faxes and modems Disables calling features such as Call Forward and Call Waiting Disables Dial Access Enable distinctive ring Specifies that the phone ring will be slightly different from the regular ring If your modem fax or telephone is experiencing difficult...

Страница 77: ...available on models equipped with analog device ports When activated this function lets you initiate or receive telephone calls on your regular non ISDN telephone without interrupting your current connection It releases one B channel as required for analog device calls without interrupting the data link After you hang up the B channel is automatically brought back up for your current connection De...

Страница 78: ...me a B channel can remain open in seconds For example if the value is set to 600 a channel once open will remain open for at least 10 minutes 600 seconds If you are charged a fixed amount for the first x seconds of a call e g 300 seconds a good rule of thumb is to set the interval to this value e g 300 For an example of setting the intervals under more advanced conditions see Billing Interval Exam...

Страница 79: ...irmware This chapter contains procedures for loading new firmware into your DIVA T A The procedure you use depends on your computer platform Windows 95 98 NT 80 Macintosh System 7 or Later 81 Other Operating Systems 82 Updating the DIVA T A INF file 83 ...

Страница 80: ...aunch the DIVA Terminal Adapters program 2 Select the device to which you are going to download new firmware 3 From the File menu select Download Firmware or right click your mouse and then select Download Firmware 4 Click Export if you wish to export your current files to disk or click OK to skip this step 5 Select the device with the required firmware and click OK If necessary click Have Firmwar...

Страница 81: ...rogram 2 Select the device to which you are going to download new firmware 3 From the Modem menu select Download Firmware 4 Click Export if you wish to export your current files to disk or click OK to skip this step 5 Select one of the firmware files from the list These files are located in the ELMs folder of the DIVA Terminal Adapters folder If you wish to choose a firmware file from another loca...

Страница 82: ...file required by your model of DIVA T A from wherever it is located your TEMP directory for example Firmware files can also be found in the FIRMWARE directory of your DIVA T A CD Note The firmware file you need to use will depend on the DIVA T A model Use the diagrams below to identify the firmware file you should use Use TABOXROW ELM if you have a DIVA T A model similar to the following diagrams ...

Страница 83: ...the Windows System directory for Windows 3 x or Windows System32 RAS directory for Windows NT 3 51 and remove all sections relating to the DIVA T A ISDN Modem 3 Open the updated file WFWNTEI2 INF 4 Copy the contents of WFWNTEI2 INF and append it to the end of the MODEM INF file save the appended MODEM INF file and exit your text editor 5 Windows NT only From the RAS setup remove the Eicon DIVA T A...

Страница 84: ... attempting this make sure that your PC is equipped with remote access client software such as Dial Up Networking Shiva PPP client or Microsoft RAS client software In this chapter SecurID Connectivity 85 Dialing with Multilink PPP 86 Establishing a Connection 88 Connecting to the World Wide Web 103 O nline Database Branch Office LAN ISDN Internet D IVA T A ISD N M odem Analog D evice Support Avail...

Страница 85: ...n you connect to theV 120 SecurID server a terminal window will pop up and prompt for your user name and password Using PPP and Multilink PPP If you want to use PPP or Multilink PPP to access a SecurID server ask your administrator if the server is using Shiva PAP as the authentication protocol the server supports these protocols If these conditions are not met you cannot use SecurID If the condit...

Страница 86: ...iods parentheses and alphabetic digits P T W R are ignored Using the Symbol as a Shortcut If you are dialing more than one number you can use the symbol the straight double quote symbol as a shortcut For example if you want to dial 8323005 and 8323006 you could simply type ATD8323005 6 All numbers not specified in the second string are assumed to be the same as the first number The two sets of num...

Страница 87: ...discover the second number and connect to it If you know the two numbers however it is recommended that you enter both Note for Windows 95 98 If you use or to separate the phone numbers deselect the Use Country and area code parameter on the Properties tab of Dial Up Networking Manually enter the Country Code Area Code and PBX Prefix if required for both numbers If both B channels connect to the s...

Страница 88: ...orm and follow the procedure Windows 95 98 89 Windows NT 4 0 91 Windows NT 3 51 94 Windows 3 x 96 DOS 98 OS 2 100 Note For a destination ISDN telephone number the maximum number of dialed digits you can enter is 40 The symbols and count as digits punctuation spaces hyphens periods parentheses and alphabetic digits P T W R are ignored ...

Страница 89: ...icon 2 Double click Make New Connection The Make New Connection wizard opens Select the Eicon DIVAT A ISDN Modem from the Select a modem field then click Next 3 Enter the ISDN number and country code of the location you wish to call click Next then click Finish 4 Double click the newly created My Connection icon ...

Страница 90: ...AT A 5 Enter your user name and password and click Connect 6 If you successfully establish the connection you can communicate with the remote host If you do not establish the connection verify your server type and TCP IP settings and alter them as required ...

Страница 91: ...de Page 91 Using the DIVAT A Windows NT 4 0 1 In the Dial Up Networking folder double click the Make Connection icon 2 Click New 3 The Phonebook Entry Wizard window opens Click Next 4 Check each applicable statement then click Next ...

Страница 92: ...DIVA T A ISDN Modem User s Guide Page 92 Using the DIVAT A 5 Enter the phone number you want to call then click Next 6 Click Finish 7 Click Dial ...

Страница 93: ...VAT A 8 Enter your user name and password then click OK 9 If you successfully establish the connection you can communicate with the remote host If you do not establish the connection verify your configuration and TCP IP settings and alter them as required ...

Страница 94: ...age 94 Using the DIVAT A Windows NT 3 51 The following example assumes you are using RAS 1 In the Remote Access Service group double click Remote Access 2 Click Add 3 Enter the name and number you want to call then click OK 4 Click Dial ...

Страница 95: ...VAT A 5 Enter your user name and password then click OK 6 If you successfully establish the connection you can communicate with the remote host If you do not establish the connection verify your configuration and TCP IP settings and alter them as required ...

Страница 96: ...ce RAS Server ISDN adapter The following example assumes you are using the Shiva PPP protocol stack If you are using the Shiva PPP protocol stack or similar you can use PPP or MLPPP 1 Ensure that the ShivaRemote connection software is installed on your computer 2 Double click ShivaRemote Connect 3 Enter your dial in name password and the phone number you want to dial 4 Select the Tools menu and ch...

Страница 97: ...sure that IPX and or IP are enabled then click OK 8 Click Connect 9 If you successfully establish the connection you can communicate with the remote host If you do not establish the connection verify your configuration and TCP IP settings and alter them as required ...

Страница 98: ...ur computer 2 Enter the following command C SHIVA CONNECT 3 From the Tools menu choose Port Setup and select the COM port 4 Select Modems Enter Eicon DIVAT A ISDN Modem in the Modem Name field and set the speed to 115200 bps or 230400 if your COM port supports it then select OK 5 Click Network 6 Enable IP and or IPX as required then select OK ...

Страница 99: ...ser name password and the phone number you want to dial then click Connect 8 If you successfully establish the connection you can communicate with the remote host If you do not establish the connection verify your configuration and TCP IP settings and alter them as required ...

Страница 100: ...DIVA T A ISDN Modem User s Guide Page 100 Using the DIVAT A OS 2 1 Double click Programs then double click Internet Modems 2 Double click Dial Other Internet Providers 3 Click Add Entry ...

Страница 101: ...your login ID password and the phone number you want to dial 5 Click Connect Info then enter your domain name server your host name and your server name 6 Click Modem Info Select a modem from the drop down list then select the COM port assigned to the DIVAT A ISDN Modem ...

Страница 102: ...ng the DIVAT A 7 Click Dial to place your call 8 If you successfully establish the connection you can communicate with the remote host If you do not establish the connection verify your configuration and TCP IP settings and alter them as required ...

Страница 103: ...cedure instructs you to enter a dial up number enter the number of your Internet Service Provider ISP Once you are successfully connected to your ISP go to your desktop and double click the icon representing the web browser you want to use The web browser opens and you are ready to explore the World Wide Web Note If you need help using your web browser or exploring the Web consult your web browser...

Страница 104: ...gs the MLPPP connection automatically drops one of the B channels reducing the data connection from 128 kbps to 64 kbps and the voice call can then be connected The same holds true if you decide to pick up the phone for an outgoing call After hanging up the voice call the data connection re establishes the second B channel and brings the data connection back up to 128 kbps To use this feature Dyna...

Страница 105: ...arty Conference Call 117 Terminal Portability 118 See Quick Reference on page 119 for a summary of features and their corresponding keys Not All Features Available in All Regions Features described on the following pages will only work if supported by your ISDN Service Provider and if enabled on your ISDN line If you attempt to use a calling feature that is not available to you you will hear a ser...

Страница 106: ...ng Call Hold To place a call on hold 1 With a voice call active press R 2 The person you are speaking with is placed on hold and you hear a dial tone 3 Dial the number of the second party To switch between held calls 1 Press R then wait for a dial tone 2 Press 2 To disconnect the current cal land continue the other 1 Press R then wait for a dial tone 2 Press 1 Note If you hang up while a call is o...

Страница 107: ...sabling DIVAT A Call Waiting To enable DIVAT A Call Waiting 1 Lift the receiver then wait for a dial tone 2 Press 43 3 Three rising tones are played to confirm Call Waiting has been enabled To disable DIVAT A Call Waiting 1 Lift the receiver then wait for a dial tone 2 Press 43 3 Three falling tones are played to confirm that Call Waiting has been disabled To determine if Call Waiting is enabled 1...

Страница 108: ...am which you can run by double clicking the T A icon in the lower right corner of the Windows taskbar Once launched double click the DIVAT A icon then click one of the Phone Port tabs The CallWaiting setting is available in the Options area as shown below If you are using a Macintosh see the command AT Wn in the Reference Guide Notes on Call Waiting Behaviour The following situations apply if you ...

Страница 109: ... more information on Call Bumping see General Tab on page 38 ISDN Call Waiting is not available The DIVAT A s Call Waiting is enabled But both B channels are in use The second call receives a busy signal as the DIVAT A s internal Call Waiting requires a free B channel in order to hold the call ISDN Call Waiting is not available The DIVAT A s Call Waiting is enabled One B channel is free You will h...

Страница 110: ...ty Presentation Calling Line Identity Presentation works with telephones equipped with a Call Display indicator When you receive an incoming call the number of the call is displayed This feature is supported in Ireland United Kingdom Sweden Denmark France and the United Arab Emirates ...

Страница 111: ...ayed This feature is supported in Ireland United Kingdom China Australia Hong Kong Singapore and Denmark Note In Denmark this feature is known as CallerID Plus CallerID Plus does not display the identity of the second call automatically when you receive a Call Waiting signal you must press R then 9 The number of the incoming call will then be displayed but you will remain connected to the person w...

Страница 112: ...nd To restrict identification on a per call basis you must enter a code before dialing the number This code depends on your region Using CLIR In Denmark 1 Lift the receiver then wait for a dial tone 2 Dial 31 followed by the number you wish to call If you have CLIR enabled permanently on your line you can temporarily using the prefix 31 In the United Kingdom and Ireland Dial 141 before dialing the...

Страница 113: ... 67 To forward incoming calls if they are not answered within 28 seconds 1 Lift the receiver then wait for a dial tone 2 Press 61 3 Enter the telephone number to which calls are to be forwarded 4 Press To deactivate this feature lift the receiver wait for a dial tone press 61 To forward incoming calls to an announcement machine 1 Lift the receiver then wait for a dial tone 2 Press 24 3 Enter the a...

Страница 114: ...telephone number to which calls are to be forwarded 4 Press To deactivate lift your receiver wait for a dial tone press 21 To detect if Call Forwarding is active If you are not sure whether or not this service is currently activate lift the receiver and listen for the dial tone If the tone is fast and intermittent the service is active If the tone is continuous the service is not active ...

Страница 115: ...automatically reconnected This feature is supported in Sweden and may be supported in other regions but is not supported in Australia Check with your ISDN service provider This feature requires that Call Hold be supported by your ISDN line Using Malicious Caller Identification To invoke Malicious Caller Identification 1 While you are on a call press R then wait for a dial tone 2 Press 39 3 The hel...

Страница 116: ...ial tone 2 Press then hang up The second analog device rings 3 When the second analog device answers the transfer is complete To transfer the current call with a call on hold 1 Press R The current call is put on hold you will hear the dial tone 2 Press The last call connected is transferred 3 When the second device answers the transfer is complete Other options To cancel the transfer lift the rece...

Страница 117: ...s R 3 to begin the conference call Drop a party while conference is active During the Three party Conference Call you can press R 1 to disconnect the last connected party and continue talking to the remaining party Splitting and reconnecting the calling parties During the Three party Conference Call you can press R 2 to place the last connected party on hold and talk exclusively with the first con...

Страница 118: ...been transferred successfully You can hang up the phone Note If the transfer fails you are reconnected to the active call To resume a call 1 Lift the receiver of the phone that will resume the call 2 Press 79 The call is resumed Assigning Call Identities When transferring a call to the ISDN you can give the call a call identity To do this press R 79 num with num being a one two or three digit numb...

Страница 119: ...sy 67 to disable 61 number Forward incoming calls to number if they are not answered within 28 seconds 61 to disable 24 code Forward incoming calls to announcement machine using code 24 to disable 230 Forward calls to operator 230 to disable 22 Forward incoming calls to fixed number 22 to disable 21 number Forward all incoming calls to number 21 to disable Active Dial tone is fast and intermittent...

Страница 120: ...cifying what numbers the data port should answer see page 124 Specifying an exclusive data port directory number see page 125 Routing voice calls to your PC Voice to PC see page 126 These options are explained on the following pages Note that this is a general review of the number assignment options For complete details on using the Configuration Tool to change these settings see Configuring a Pro...

Страница 121: ...e which number was dialed by the calling party You can switch the distinctive ring from the secondary number to the first by enabling the Switch Distinctive Ring option located in the Phone Port tabs Use of secondary numbers and TeleDanmark s Duet service TeleDanmark s Duet service offers as a package a mobile phone number along with ISDN basic access and three directory numbers With this service ...

Страница 122: ...ng Set the primary number of Phone Port 1 to 555 1111 Set the Second Number field of Phone Port 1 to 555 3333 Set the primary number of Phone Port 2 to 555 2222 In this scenario calls placed to your mobile phone will be forwarded to 555 3333 if the mobile phone is not on ...

Страница 123: ...s dialed to numbers not configured elsewhere For example suppose you have four directory numbers assigned to your ISDN line 555 1111 555 2222 555 3333 and 555 4444 You enter 555 1111 as the primary number for phone port 1 and 555 2222 as its secondary number The primary and secondary numbers for phone port 2 are left blank In this scenario a call placed to 555 1111 will be sent to phone port 1 A c...

Страница 124: ...he primary number you specified in Phone Port 1 tab and No number since you left the primary number field blank in the Phone Port 2 tab If you set this option to 555 1111 the data port answers calls placed to 555 1111 only If you set this option to No number the data port answers on any call not placed to 555 1111 and 555 2222 remember that we configured 555 2222 to be Phone Port 1 s secondary num...

Страница 125: ...orts via the Data tab Click on the option Configure a unique number to use for data calls then enter the number The data port will answer only on that directory number ignoring all other assignments You can also use the AT command AT N5 to set this parameter see the DIVAT A Reference Guide for more information If you enable this option the data port will answer to this number only ...

Страница 126: ...lly a data call should not be sent to the phone port for example With the advent of Voice over PC software and hardware it is possible to set up your computer to answer telephone calls In this case you may want to have voice calls sent to the computer instead of the phone port Suppose you wish to have a telephone application on your computer answer to voice calls placed to 555 1234 You would 1 Ent...

Страница 127: ...ide Page 127 Multiple Subscriber Numbering 2 Click the Advanced tab and enable the option Enable voice calls to the PC 3 Go to the Voice to PC tab and choose 555 1234 as the number to be answered Enable this option Select 555 1234 ...

Страница 128: ...nce Guide for more information Note Once voice calls for a primary directory number have been configured to be sent to your computer voice calls to the secondary number associated with the primary number will also be sent to the computer For example suppose you configure Phone Port 1 to answer on 555 1234 then configure a secondary number of 555 1235 If you route voice calls placed to 555 1234 to ...

Страница 129: ...ohm ISDN Line Termination Switch install the 100 ohm terminating resistor that is included in your package as follows 1 Insert the RJ 45 end of the ISDN cable into the resistor 2 Insert the resistor into the ISDN port on the back of your DIVAT A 3 Insert the other end of your ISDN cable into your NT1 Note The terminating resistor can also be plugged into the other end of the ISDN cable then plugge...

Страница 130: ...to provide 50 ohms of resistance Consult the manual provided with the NT1 for more detailed instructions Multiple ISDN devices If the NT1 is connected to more that one ISDN device determine the length of cable connecting the DIVAT A to the NT1 then follow the instructions below If the cable is longer than 75 meters 250 feet Connect the included terminating resistor or set the DIVAT A 100 ohm switc...

Страница 131: ...about common problems and their solutions see page 134 To capture a memory dump of the DIVAT A see page 136 When Isolating Problems When isolating problems consider the following questions Were any changes recently made to the configuration or setup that might affect the DIVAT A s performance Does the problem occur while attempting to connect to a remote device for the first time Is this a consist...

Страница 132: ...of AO DI Some ISDN service providers do not yet support AO DI If you know your ISDN line does not support this feature disable this option If you are using Windows choose a protocol other than MultiLink PPP with AO DI see General Tab on page 38 If you are using a Macintosh disable the AO DI option see Advanced Tab on page 70 If you are unsure if your ISDN line supports AO DI check with your servic...

Страница 133: ...n Off There is no data being transferred on the serial port On intermittent Data is being transferred on the serial port LED Description Off There is no call activity on the specified serial port Flashing An outgoing or incoming connection is being established on the serial port Steady There is a connection on the serial port LED Description Off The unit is operating within normal parameters Flash...

Страница 134: ...n and Setup on page 9 When I set my modem speed to 230 400 bps Dial up networking reports Error 630 modem not responding You are using a PC equipped with UART 16550 which only supports a maximum speed of 115 200 Change the speed of your modem to 115 200 bps or install a fast COM port card Under Windows 95 98 you can determine your PC s maximum com port speed by selecting Start Settings Control Pan...

Страница 135: ... or S T Characters are missing when displaying VT100 screens or AT command status Refresh the screen by escaping the VT100 screen or re executing theAT command If the problem persists lower the COM port line speed Answering machine or fax has problems If an analog device is having automatic answering problems try turning off the distinctive ring Open the Configuration Tool and disable Distinctive ...

Страница 136: ...gain Repeat steps 1 and 2 If the DIVAT A still doesn t respond to commands hold down the reset button located on the back of the DIVAT A for at least five seconds this forces the DIVAT A to enter a sub layer monitor mode Start a terminal emulation program and type at The sub layer mini monitor menu should appear Type at quit and proceed to step 3 3 Type at dump this command is case sensitive and p...

Страница 137: ...utes 10 minutes 11 minutes etc How the interval settings effect costs can best be seen with a usage scenario Take a sample time period of 10 minutes in which the second B channel is first needed for 2 minutes is not needed for the next 5 minutes and is then needed for another 2 5 minutes Compare the costs when the initial billing interval is set to 240 and 480 as shown below Initial Billing Interv...

Страница 138: ...orwarding country dependant Malicious Caller ID country dependant Call Redirection Async to Sync Conversion Single and multi link PPP async to sync conversion Bandwidth Optimization Multilink PPP Bandwidth Allocation Control Protocol BACP Bandwidth on Demand BOD Data Compression MPPC STAC Ascend compression Authentication PAP CHAP MS CHAP compatible SPAP Shiva Password Authentication Protocol comp...

Страница 139: ...Volatile Configuration 4 KB non volatile memory for storing configuration profiles Physical Dimensions Size 1 5H x 6 0D x 8 5W inches 4 0H x 15 4D x 21 7W cm Weight 1 3 lbs 0 59 kg Environmental Requirements Operating Temperature 32º F to 104º F 0º C to 40º C Operating Humidity 0 to 90 non condensing Power Requirements AC Voltage 100 120 VAC or 220 240 VAC wall transformer Frequency 50 60 Hz Power...

Страница 140: ...the EiconTechnology HelpWeb at http www eicon com support Customer Service For customer service contact your local Eicon Technology supplier Other Eicon Technology Web Sites You can find ISDN related information and general information about Eicon Technology products and services from the following web site http www eicon com ...

Страница 141: ...SDN within the EU and EEA Safety Status TNV 1 No voltages within this equipment exceed SELV voltages The ISDN port has TNV 1 Safety Status and all other interconnection points and ports are SELV This equipment draws power from an external power supply which has been separately approved It does not draw power from the ISDN network Power Consumption Check that power supply will not be overloaded Max...

Страница 142: ...ty period should be delivered to Eicon Technology with proof of purchase If the delivery is by mail you agree to insure the Product or assume the risk of loss or damage in transit You also agree to prepay shipping charges to Eicon Technology and to use the original shipping container or equivalent EICON TECHNOLOGY HEREBY DISCLAIMS ALL OTHER EXPRESSED AND IMPLIED WARRANTIES FOR THIS PRODUCT INCLUDI...

Страница 143: ...ology Corporation Attention Corporate Publications 9800 Cavendish Blvd Montreal Quebec Canada H4M 2V9 Email techpub eicon com Fax 514 745 5588 Tel 514 745 5500 Name Title Company Address DIVAT A ISDN Modem Packaging Poor Excellent Configuration Difficult Easy Performance Poor Excellent Workmanship Poor Excellent DIVAT A ISDN Modem User s Guide Accuracy Low High Organization Confusing Clear Readabi...

Страница 144: ...g a Profile Macintosh System 7 or later 60 Manually Win95 98 NT 37 Using the Assistant Macintosh 71 Using the Wizard in Windows 95 98 NT 54 Connecting the cables 7 Cost Reduction Timers Macintosh 66 Windows 95 98 NT 46 Country setting Windows 95 98 NT 38 Customer Service 140 D D LED 132 Data port numbers to answer 124 Data protocol setting Windows 95 98 NT 38 Data Tab Win95 98 NT 44 Dialing out 88...

Страница 145: ...setting Macintosh 62 Windows 95 98 NT 39 Multiple Subscriber Numbering 120 N Number Assignment Windows 95 98 NT 44 Number assignment 120 Number Feature Association VT100 Configuration Tool 77 O OS 2 setup 31 P Phone LEDs 133 Phone Line menu VT100 Configuration Tool 76 Phone Lines Tab Macintosh 64 Phone Port Tabs Win95 98 NT 41 Phone support 104 Power LED 133 PPP protocol setting Macintosh 62 Windo...

Страница 146: ...tion Tool 78 Update Time Macintosh 70 Updating firmware 79 Use 2 Numbers option Macintosh 63 Using the DIVA T A 84 V V 120 protocol setting Macintosh 62 Windows 95 98 NT 40 Voice to PC option Windows 95 98 NT 52 Voice to PC Tab Win95 98 NT 53 Voice to PC routing calls 126 VT100 Configuration Tool 73 W Warranty 142 Web Site Eicon 140 What you need 6 Windows 3 x Installation 31 Windows 95 98 NT DIVA...

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