4
The troubleshooting process
4-1
This chapter focuses on the troubleshooting process, identifies the source of common
problems that may occur with the Fiery X3e assembly, and suggests ways of correcting
them.
The troubleshooting process
The troubleshooting process is designed to eliminate the most obvious causes of failure
before progressing to more complex issues. “Where problems occur” on page 4-2 gives
an overview of the Fiery X3e components and indicates areas most likely to require
troubleshooting.
If the Fiery X3e fails to complete its Start-up sequence and the copier does not reach
Info, the most likely cause is a loose cable or board connection. See “Checking
connections” on page 3-3.
• Try a phone check before you go to the customer site.
“Before you go to the customer site” on page 4-3 suggests areas you should check
out before making a service call to the customer site. With a phone call, you can find
out if the problem is a simple operating failure or a failure caused by a network or
configuration change. You can ask the customer to check for loose cables on the side of
the copier and loose connections at a power strip or outlet.
• Check for obvious causes of problems.
“Preliminary on-site checkout” on page 4-4 takes you through the initial visual
checkouts you should make when you arrive at the customer site. You should check the
Operation Panels for an error message and see if the LEDs indicate an error condition.
Then inspect the copier externally and internally for the most common problems, such
as loose or faulty cables.
• Check network connections.
“Checking network connections” on page 4-10 provides guidelines for checking the
network connections between the copier and the computers to which it is connected,
as well as information on several printing problems.
Chapter 4:
Troubleshooting
Procedures
