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SOFTWARE SERVICE OVERVIEW
EdgeTech provides software services free of charge. This software agreement does not address customer-
specified modifications or enhancements. These services may be ordered separately. Furthermore,
EdgeTech software upgrades are meant for the sole use of EdgeTech customers. Any reproduction of
EdgeTech-supplied software or file sharing is strictly prohibited.
Software Updates and Enhancements
EdgeTech customers can download new software releases with all modifications and enhancements from
the
. Major software issues, should they occur, will be reported directly to the customer.
New software releases consist of the following:
•
Software enhancements that are not on the price list
•
Software fixes and changes
•
Product integration
•
Documentation updates to online help
•
Tests for compatibility with other modules
Software patches consist of software that has undergone the following:
•
Minor software enhancements
•
Software fixes and changes
•
Software Telephone, Facsimile, and E-mail Support
EdgeTech customers are entitled to contact
by telephone, facsimile, or e-mail
to report a difficulty, discuss a problem, or receive advice on the best way to perform a task. When
contacted, EdgeTech Customer Service will do the following:
•
Respond within 24 hours
•
Immediately attend to serious problems affecting operations
•
Attempt to find an immediate workaround
