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Troubleshooting
Despite the most meticulous quality controls in our company, it may happen that a device does not perform
all functions as required. However, a user error is usually the cause of the apparent malfunctioning of the
equipment. Our technical support team is happy to help you in removing misunderstandings by answering
your questions. Please read these tips before contacting us:
Apparent error
Suggested solution
No picture on monitor
Check:
-
Is the monitor plugged in and switched on?
-
Does the monitor function perfectly with
other video sources?
-
Is the digital recorder plugged in and
switched on?
-
Is the monitor output (BNC) of the digital
recorder connected to the video input (BNC)
of the monitor?
-
Are brightness and contrast correctly set on
the monitor?
HDD FAILURE appears on the monitor.
Check:
-
Is the hard disk correctly inserted into the
5.25“ slot of the digital recorder?
-
Is the slot correctly inserted in the digital
recorder and locked with the key?
-
Is the hard disk jumpered as master?
The digital recorder cannot be switched on.
Check:
-
Is the digital recorder plugged in and
switched on?
The digital recorder cannot be switched off or
operated.
Check:
-
Is scheduled or event-controlled recording
active?
-
Is LOCK displayed on the monitor?
The digital recorder starts recording although no
schedule was programmed for today.
Check:
-
Does the date in the Schedule menu match
today’s date?
