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7058-206E
August 30, 2016
HEATILATOR ECO CHOICE
N. Frequently Asked Questions
CONTACT YOUR DEALER
for additional information
regarding operation and troubleshooting.
Visit www.heatilator.com to find a dealer.
What causes my glass to become dirty?
If the glass has white ash build up it is normal and the
glass should be cleaned. If it is a black soot build up airflow
thru the unit may be restricted. The most often cause is
overdue maintenance and cleaning. See “Maintaining and
Servicing Appliance” in the owner’s manual.
How can I get more heat out of the appliance?
The most often cause of diminished heat output is overdue
maintenance and cleaning . See “Maintaining and Servic-
ing Appliance” in the owner’s manual. If this still does not
help, verify the correct settings for maximum heat output.
See “Feed Rate Adjustment” under “Operating Instructions”
in the owner’s manual.
What should I do if I smell smoke or there is ash/soot
coming from the appliance?
While there will always be some smoke smell from wood
burning appliances (including pellet) you should investigate
all venting to make sure it is sealed properly. Most vent-
ing requires silicone to seal the seams. In addition most
homes are built very tight today and with exhaust systems
can create negative pressure in the home. See “Negative
Pressure” under “Getting Started” in the owner’s manual if
you have checked the venting but still have smoke coming
from the appliance. For ash or soot check the above and
the exhaust blower housing and seals.
Why would my appliance run fine last winter but not
start this fall?
It is possible that the stove was not properly prepared for
the Non-burn season. See “Trouble shooting” in the own-
er’s manual.
Why would the metal on the inside of the appliance
begin to flake?
There are some pellet mills that get their raw materials
from lumber mills that purchase logs that are transported
in sea water. These pellets can have a higher salt content
and cause the metals in the unit to corrode prematurely
and deteriorate. If you are seeing any components inside
the firebox deteriorate it is recommended to change pellet
brands immediately.
Why does only the exhaust blower run when I unplug
and plug back in my appliance?
This is a Safety feature to prevent the unit from operating in
an unsafe condition. Allow the unit to run and it will return to
normal operation.
Is there a place to lubricate the blowers to quiet them
down?
The most often cause of noisy blowers is from the impellers
becoming dirty over time. See “General Maintenance &
Cleaning” under “Maintaining & Servicing Appliance” in the
owner’s manual. No form of lubrication should ever need
applied to the blowers.
Why are different components cycling on and off in my
appliance at random?
The selector switch on control box may be on the wrong
setting. Refer to the Reference Materials section of our
owner’s manual for details.
What is the metal object with the bend in it for that
came inside the plastic bag?
It is a clean-out tool used to help clean the firepot and
remove any jams in the rare event they occur in the feed
tube.
Why is there a black residue building up on the outside
of my home?
Wind can cause this to happen. If the appliance is operat-
ing correctly very little soot should ever exit the termination
cap. Also check to be sure the venting is installed per the
owner’s manual and local codes.
Do I need an outside air kit?
Outside air is required for mobile home installs and in
some jurisdictions. Refer to “Listing & Code Approvals”,“
Mobile Home Installation” and “ Appliance Set-up” owner’s
manual. Also refer to local building codes.
I am seeing sparks coming out of my pipe (termination
cap) outside is this safe?
This is normal. As long as clearances to combustibles
were followed this is safe.
My unit sounds like a freight train at times what can be
done to eliminate this?
This is referred to as Rumbling. Maintenance may be
needed see “Maintaining and Servicing appliance” in the
owner’s manual. Decrease fuel flow see “Feed rate adjust-
ment” under Operating Instructions”.
Why does my unit run fine on high, but shuts down on
low and medium?
Maintenance may be needed see “Maintaining and Servic-
ing Appliance” See also “Trouble Shooting”.
Can I use another brand of wall thermostat or remote
system?
Yes, any remote/wall thermostat system that does not
require power from the appliance should work.
I have no power to anything. Does this unit have a
circuit breaker or fuse or a reset button?
This unit has one serviceable fuse in the junction box and
a reset button for the thermostat circuit.
Can I burn corn in my unit?
Corn is not an approved fuel for the ECO units.
I’m thinking about going green (solar power) and need
to know what the power consumption is on my Unit.
PS50 115 VAC, 60 Hz, Start 5.1 Amps, Run 3.0 Amps.
PS35 115 VAC, 60 Hz, Start 3.8 Amps, Run 1.3 Amps.
CAB50
115 VAC, 60 Hz, Start 5.1 Amps, Run 3.0 Amps
Where is the serial # of my unit is located?
The serial # is located on the back of the stove.
