ENGLISH
Translation of the German original user manual
25
11 TROUBLESHOOTING
Problem
Possible Cause
Troubleshooting
Little or no crema on the top of
the coffee
The grind is not fine enough
Use a finer grind.
Tamp the ground coffee more
firmly.
Reduce the brewing pressure.
The coffee is too old.
Use fresh coffee
There is too much chlorine in the
water.
Use a chlorine filter.
The amount of ground coffee is
not enough.
Use the right coffee amount:
Approx. 8-10 g of coffee for each
cup.
The shower screen is dirty.
Clean the brew group.
Sparse coffee dispensing, only
drop by drop
The grind is too fine.
Use a coarser grind.
Tamp ground coffee only slightly.
Increase the brewing-pressure.
There is too much ground coffee.
Use approx. 8-10 g of coffee for
every cup.
Weak “body”
The grind is not fine enough.
Use a finer grind.
The coffee is old.
Use fresh coffee.
The amount of ground coffee is
not enough.
Use approx. 8-10 g of coffee for
each cup.
The shower screen is dirty.
Clean the shower screen.
Foam instead of crema
The beans are improper.
Use another coffee bean.
The setting of the coffee grinder
is not suited for the coffee beans
in use.
Adjust the coffee grinder (When
changing the coffee beans,
changing the grind can also be
necessary.)
The machine is switched on, but
the machine does not work.
The orange control lamp is
switched off: there is not enough
water in the water tank.
Refill water.
Water was refilled, the orange
control lamp is switched off.
Switch off/on the machine.
Make sure that the floater in the
water tank is in the correct
position. (The side of the floater
with the magnet point must face
towards the inside of the
machine. The floater itself must
be inserted with the magnet point
on the upper part of the floater.)
The water tank is not fixed
properly.
Fix the water tank properly.
Portafilter/ brew group is
dripping.
Portafilter is not fixed properly.
Fix the portafilter properly.
Group gasket is broken.
Change group gasket and shower
screen.
If the machine will not be used for a long period of time, it is recommended to
.. clean the brew group
(see instructions in chapter 7.2). Afterwards, please do not clamp the portafilter back
into the group.
.. empty the boiler
. Switch the machine off (power switch in position
“0”) and open the hot water dispenser.
Due to the boiler pressure, the boiler water is now discharged by the hot water dispenser. Close the hot water
handle again after emptying the boiler. To restart the machine, see chapter “First use”.
How to froth milk like a “barista”
•
If possible, use cold milk, so you have longer time to froth the milk. The fat content of the milk is not
relevant, the protein content is important. Even homogenized milk is suitable - if you prefer.
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