SOLUTION
Check/move antenna.
Move radio.
Rescan local (high-strength) stations only.
As above, then rescan stations.
Check, if Internet is working for a computer connected to the
same network.
Check the following ports are open: UDP and TCP ports 80
and 123; DNS port 53. Some Internet radio stations may
require additional ports to be opened.
Check that network is working between a computer and the
router.
Check the following ports are open on the router: UDP and
TCP ports 80 and 123; DNS port 53. Windows shares: ports
135 – 139 and 445. Windows Media Player: varies – non-Mic-
rosoft firewalls may require configuration for UPnP.
Obtain the radio MAC address from MENU > System settings
> Network > View settings and add to router list. Note: The
radio has separate MAC addresses for wired and wireless
networks; only the current network adaptor method address is
displayed, but the other address can be obtained by changing
the first pair of digits between ‘00’ (wireless) and ‘02’ (wired).
PROBLEM
FM: Hiss
DAB: burbling, intermittent
or cut-out.
DAB: ‘No stations
available’ message.
Cannot connect to Internet.
Cannot connect to network.
CAUSE
Low signal strength.
Low signal strength.
Internet connection down.
Firewall preventing access.
Network down
Firewall preventing access.
42
Router restricts access to
listed MAC addresses.
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