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Chapter 4 • Troubleshooting
H65874 Revision C
Chapter 4
Troubleshooting
Table 4: Troubleshooting
Problem
Possible Cause
Possible Solution
The terminal will not turn on. The remote switch is off.
Connect and turn on the remote
switch signal
Cannot get USIM card to lock
into position.
The USIM is not correctly
oriented for insertion.
Ensure that the USIM is oriented
as shown in Section 2.1 on
page 13.
Ensure that the USIM is pressed
firmly into the SIM slot.
The Web UI will not connect
to the terminal.
There is no interface
connection between the
terminal and computer.
Your computer is configured
with a static IP address in the
wrong subnet.
Ensure that there is an Ethernet
connection between the
terminal and computer.
Check the IP configuration
settings on your computer.
Enable DHCP or use a static IP
address in the same subnet as
the terminal’s local IP address.
The default terminal IP address
is
192.168.128.100
.
The Web UI will not connect
to the terminal.
There is no interface
connection between the
terminal and computer.
Your computer is configured
with a static IP address in the
wrong subnet.
Ensure that there is a USB
connection (or maintenance
connection) between the
terminal and computer.
Check the IP configuration
settings on your computer.
Enable DHCP or use a static IP
address in the same subnet as
the terminal’s local IP address.
The default terminal IP address
is
169.254.1.1
.
The terminal is connected to
the network but cannot
obtain the requested Quality
of Service (QoS).
The network is temporarily
unavailable.
Retry. If the problem persists,
contact your service provider.
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