Eccotemp Systems, LLC Limited Warranty
I. LIMITED WARRANTY
Subject to the terms below, Eccotemp Systems, LLC (“Eccotemp”) provides this limited warranty (the “Limited Warranty”)
to cover the following Products and Covered Components:
PRODUCT NAME
COVERED COMPONENTS
L10 Portable Tankless Water Heater
L10 Portable Tankless Water Heater and accessories: CSA certifi ed gas
regulator and hose, mounting hardware, and garden hose quick connect.
This Limited Warranty is being provided to the original purchaser and subsequent owners (the “Owner”), but only while
the Product remains as the site of the original installation.
II. LIMITED WARRANTY PERIOD
The term of this Limited Warranty (the “Warranty Period”) begins on the date of purchase and ends as set forth below:
1 YEAR WARRANTY
The covered components, except for the Heat Exchanger, in the Product are warranted by
Eccotemp for a period of one (1) year from the date of purchase when installed according
to Eccotemp’s Installation and Operating Instructions
The Heat Exchanger in the Product is warranted by Eccotemp for a period of one (1)
year from the date of purchase when installed according to Eccotemp’s Installation and
Operating Instructions.
30 DAY WARRANTY
All accessories that have been provided with the Product at no cost are warranted by
Eccotemp for a period of thirty (30) days from the date of purchase when installed
according to Eccotemp’s Installation and Operating Instructions.
III. WARRANTY COVERAGE
If, during the Warranty Period, a component in the Product fails because of a manufacturing defect, Eccotemp will repair,
replace, or refund the Product to the Owner at Eccotemp’s sole discretion and as determined to be appropriate by the
Eccotemp Support Team. As set forth in Section IV, the Owner may be responsible for all shipping, freight, and handling
charges, as well as all fees and costs associated with the warranty service, including, but not limited to, all labor and
other costs involved in diagnostic calls or in removing, repairing, servicing, or replacing any component. Eccotemp’s
sole responsibility under this Limited Warranty is to repair, replace, or refund the cost of the Product at Eccotemp’s sole
discretion. In the event that an exact replacement component is no longer available, Eccotemp will, at its option, provide
a substitute component that Eccotemp deems suitable for the Product. If the Owner reports a subsequent issue with any
covered component in the Product, the Owner may be responsible for retaining the failed component(s) for 90 days after
a warranty claim is fi led and must surrender the component(s) at the request of Eccotemp.
Both Eccotemp and the Owner of the Product are bound by this Limited Warranty.
IV. MAKING A WARRANTY CLAIM
To make a warranty claim through this Limited Warranty, the Owner must contact Eccotemp’s Customer Service team
at [email protected], schedule a call or live chat on the Eccotemp support page at http://support.eccotemp.com,.
It is within Eccotemp’s sole discretion when a repair, replacement, or refund will be issued. Any return for refund must
be approved by Eccotemp’s Customer Service team prior to shipping the Product back to Eccotemp. Please refer to
Returning Your Product For Repair or Refund Policy provided with the Product.
ENGLISH
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Support:
Support.Eccotemp.com
Shop Online:
Eccotemp.com
Store Locator:
Eccotemp.com/locator
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