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Troubleshooting Continued...
The water does not get hot enough:
1. Ensure you are not operating the portable tankless water heater above 2,000 feet. While it has been
fi
eld tested
up to 2,000 feet, we only recommend using it below 2,000 feet. For every 1,000 feet above the recommended
2,000 feet, you will see a 10% decrease in e
ffi
ciency and performance.
2. Be sure you have your gas knob turned to max and your water knob turned a little lower towards min. The less
water moving through the water heater will allow for a higher temperature.
Please note: Your incoming water
temperature will play a major role in the achievable temperatures your water heater can reach. The colder the
incoming water is, the lower the achievable temperature will be. You’ll need to adjust your hot and cold knobs
to help counteract the colder incoming water. Variable factors such as incorrect or imperfect installations and
varying incoming water temperatures may yield di
ff
erent results.
3. Look into the viewer pane(1 small window on the front cover) to see if there is a blue
fl
ame. If the
fl
ame is yellow
there could be a cracked gas regulator. DO NOT ATTEMPT to use the portable tankless water heater if a cracked
gas regulator is suspected. Visit support.eccotemp.com or call 1-866-356-1992 for assistance with this matter.
Water is flowing, but there is no hot water coming out:
1. Ensure that you have the incoming water supply and the outgoing water supply hooked up properly. Your water
supply should be attached to your incoming connection (located on the far right) and a hose should be attached
to the outgoing water connection (located as the center connection).
2. Ensure that you have adequate water pressure of at least 20 PSI sustained.
3. Ensure that you have adequate gas in your propane bottle and that the LP regulator is threaded all of the way
onto the portable tankless water heater.
4. Fresh batteries are required for ignition spark. Make sure batteries are aligned in the proper polarity (+/-):
fl
at
negative of battery toward the spring side of battery compartment.
The portable tankless water heater will not stay on:
1. The portable tankless water heater requires a minimum of about .75 GPM and a minimum of about 20 PSI to
activate and approximately 20 sustained PSI to continue to operate. Consider your water source: Are you using a
pump to draw water from a source? Be sure the pump you are using provides adequate sustained water pressure
to activate and keep the water heater running.
2. Check that your batteries are fresh and aligned with the proper polarity (+/-):
fl
at negative of battery toward the
spring side of the battery compartment.
TR
OUBLESHOO
TING
