k.The boilers which are not installed and set up strictly in line with the installation instructions supplied
with them (including the requirement to clean the system and add corrosion inhibitor in line with
BS7593:1992).
l.where spare parts other than E.C.A. parts have been used in any service or repair. In this case, the
warranty for such products is not valid furthermore.
m.Theft or attempted theft
n.Self-maintenance tasks such as re-pressurizing and resetting the boiler, bleeding excess system
pressure and thawing frozen condensate pipes.
10.Visits by the service personnel would be charged to customer if;
a)any failure caused by contaminated water in the system
b)the boiler is not accessible or an engineer cannot gain access to the property
c)a fault cannot be found.
d)Benchmark commissioning sheet or equivalent control document is not available.
e)Failure to cancel an agreed appointment prior to our engineers visit at least before 12 noon on the
day preceding the agreed appointment in order to arrange an alternative date.
f)The boiler is outside the period of warranty or any warranty ending condition mentioned in point 9
occurrs.
g)the fault is not product related, or alternatively if the fault is due to an installation error or because the
system requires cleansing. Our engineer will advise you of this on the day and we reserve the right to
charge an inspection fee.
11.The customer is responsible for the following points during visits by the service personnel;
a.The customer is has to be available to be contacted 30 minutes prior to the appointment. If not, our
engineer will proceed to attend the appointment.
b.You are responsible for providing adequate parking for our engineer.
c.Our engineers are entitled to work in a smoke free environment and as such, you are required to
ensure that the engineer is not exposed to active smoking whilst he is within the property.
d.It is your responsibility to ensure that pets are away from the area where the engineer needs to work
e.We reserve the right to cancel an appointment and to retain an inspection fee should legal parking not
be provided, or if we are unable to obtain clear and safe access to the property or product, or if we have
reason to believe that the health and safety of our engineer cannot be guaranteed.
f.If chargable works are required, we will not service until payment is made.
g.We reserve the right to not fulfill an appointment, should the necessary spares be unavailable, if the
product is subject to recall or if the product has become obsolete and removed from our current product
list.
h.For all engineer visits out of warranty we will normally ask for payment details (credit/debit card) prior
to booking an engineer appointment. These details will be used to reserve our charge on your account.
Once the engineer appointment is concluded this charge will then be debited from your account.
i.You are required to provide telephone contact numbers to enable us to contact you in the course of
arranging and fulfilling your appointment. In the course of arranging and fulfilling your appointment we
may choose to contact you via phone, text, fax or e-mail.
Charges
Servicing and Commissioning appointments are charged at a fixed price inclusive of VAT, with the price
being dependant on the product. Spare Parts Guarantee
Any parts fitted under one of the chargeable call types above are guaranteed for one calendar year
against defective workmanship and defective components.
If we fit replacement parts or replace a boiler it will not extend the period of the warranty. All replaced
parts or boilers will become the property of E.C.A.
If your service visit was done on a fixed charge basis and it becomes evident, within 30 days of the
original appointment, that your product has not been successfully repaired then we will return to repair
the product free of charge, but subject to the same terms and conditions. If however, a new fault has
developed since the original appointment, then we reserve the right to charge for the second
appointment in line with our terms andconditions.
If you smell gas or are worried about gas safety, you can call the National Gas Emergency Service free
on 0800 111 999 at any time, day or night.
This boiler warranty is offered in addition to the rights provided to a consumer by law. Details of these
rights can be obtained from a Trading Standards Authority or a Citizen Advice Bureau.
41
