3
2
Troubleshooting guide
Performance problems
Symptom / Solution
Excess foaming soap suds
during the wash cycle
•
Check detergent & softener instructions and apply the correct
measure to your load. Rewash if required.
Clothes are still wet after
spinning
•
A built in safety function will not allow the machine to spin
unbalanced loads. Is there a mixture of heavy and light size clothing
ie towels or jeans with pants and shirts? Check load is balanced and
then respin.
Clothes are still dirty after
washing
•
Check instruction manual to ensure the right programme and
capacity load has been selected.
•
Check detergent & softener instructions and apply the correct
measure to your wash load. Rewash load.
•
If the previous wash was dirty there may be excess dirt still within
the
machine. Run the drum clean special programme to clean the
machine and re run dirty clothes.
•
Check there is no dirt in the soap detergent draw
er
or around the
door
seal.
The wash programme time
extends during the cycle*
•
Have additional wash functions been added to the standard wash
programme?
•
Is the laundry load out of balance - is there a mixture of heavy and
light size clothing, i.e. towels or jeans with pants and shirts.
My soap detergent drawer
is still full of detergent after
washing
•
Has the detergent been poured into the correct compartment?
(see page 2
4
).
•
Is the detergent drawer blocked? Check and clean if required
(see page 2
7
).
My soap detergent drawer
is still full of softener after
washing
•
Has softener been poured in the correct compartment?
•
Is the detergent drawer blocked?
•
Does selected programme offer softener as an option?
Odour problems
Symptom / Solution
Unpleasant odours / smells
from inside the drum
•
Check the outlet drain hose is not blocked and is installed correctly.
•
Using a damp clean cloth wipe around the door seal to remove any
dirt build up.
•
Check and clean soap detergent drawer by removing it out of the
machine.
•
Select drum clean programme and run the cycle on a monthly basis.
* N.B:
Time is only an estimation and can change throughout a wash based on your different criteria such as
water temperature, water hardness, load size etc.
