3
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Troubleshooting guide
Step-by-step problem solving guide
If the machine malfunctions check the table below and try to resolve any issues before contacting Ebac
Customer Aftercare.
To avoid risk of injury, an appointed agent or other properly qualified person should carry out repairs.
Leaking problems
Symptom / Solution
The machine leaks during
wash cycle stage
•
Check soap drawer is closed correctly and not damaged in any way.
•
Check door seal for faults such as tears or splits.
•
Check the door glass for damage.
•
Has too much soap detergent been used? Check soap detergent
manufacturers guidelines.
•
Check pump filter is secured correctly.
(see page 2
6
).
•
Is the outlet drain hose securely attached to the drain pipe or is it
split?
(see page 1
2
). Check outlet hose drain pipe is fixed to the
drainpipe and is not on the floor. Check there are no blockages and
the water is not back flushing up the drain pipe.
•
Is the grey
plug
from inside the drain hose fitted
?
(see page 2
6
).
The machine leaks when not
in operation
•
Check the inlet hoses are connected securely to both the machine
and main isolating valve supply. Check hoses for splits or kinks.
The machine over fills when
in or not in operation
•
Switch off machine and immediately close the water supply isolating
valves.
Noise problems
Symptom / Solution
During operation the machine
moves & vibrates
•
Check the machine is level on the floor and adjust
feet
(see page 1
3
)
accordingly.
•
Check the rear of the machine to ensure that the 4 / 5 transit bolts
have been removed.
•
Check with instruction manual the positioning is correct.
•
Check the machine load is not over loaded with clothes. The
machine has a built in safety feature that will not allow out of balance
loads to spin to protect the machine. Take out load and put on spin
only programme to see if spinning works.
•
Ensure the machine is installed on a solid floor free from any
movement. Are the feet locking nuts securely tightened?
(see page 1
3
).
There is a scraping noise
when the drum turns
•
Check the inside of the drum for loose or potentially trapped objects
such as bra wires / coins / hair slides etc.
