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Network and IT Guidance Technical Guide
www.eaton.com/lightingsystems
Certificates
LumaWatt Pro uses SSL Certificates by default that are installed with the system and ensure secure communications.
At the building IT departments discretion custom certificates can be created and installed on the LumaWatt Pro wireless network to provide
additional security
User management, roles and access
User authentication is required for administration and user access to the LumaWatt Pro wireless network.
Backup and Restore
LumaWatt Pro supports backup and restore process through the Energy Manager in the event of a product failure and it needs to be
replaced.
Backups should be done periodically to ensure you have the latest backup. It is recommended that you perform a temporary backup of
data prior to doing a firmware update to the system, in the event something should be updated incorrectly. Once the firmware update has
completed successfully a permanent backup can be done, and stored per standard building IT processes.
Firmware and Software updates
LumaWatt Pro supports firmware updates to all wireless devices. These updates include a digital signature to ensure they are valid prior to
being installed on the wireless devices.
Firmware updates are uploaded to each Energy Manager which manages the distribution and installations to all wireless devices.
Firmware and software updates are typically released on a quarterly basis for normal activities. Major improvements and feature
enhancements are scheduled for a yearly release.
If your LumaWatt Pro system is registered with Eaton Lighting Solutions the registered user will get an automatic notification of firmware
and software updates. Additional information will be provided through website information.
Remote support
For some configuration and diagnostics purposes our technical services staff may offer remote access services. This may be accomplished
in several ways depending on the customer's network configuration and IT requirements. Most often temporary access is provided by the
customer's network system administrator and any required 4G modem installation, VPN access, port opening and/or credentials are revoked
upon completion of the required support service.
Special service programs could be arranged through the Eaton Service and Support Group.
Eaton's Lighting Division has a dedicated team within the Eaton Service and Support Group.
This support team is required to go through standard ethics, Global Internet security and other courses yearly and are subject to a
background check as part of Eaton employment.
Firewalls (packet filtering, stateful inspection, proxy gateways)
These items should be handled as needed by the local building IT department. The implementation of these security features would be the
responsibility of the IT network architect and would not interfere with the standard operation of the lighting system as that is occurring on
the OT network.
Redundancy and power failure
The LumaWatt Pro wireless network allows for complete system backup capabilities. Redundant PoE power to the LumaWatt Pro Gateways
and Energy Manager are the responsibility of the building IT department.
In the event of loss of communications with the LumaWatt Pro wireless network due to communications failure or power failure the
LumaWatt Pro devices will continue to maintain their current light level and wallstation control. The LumaWatt Pro system is designed to be
able to be compliant with UL924 emergency lighting standards as long as the appropriate devices are included in the system design.
Third party integration
The LumaWatt Pro wireless network can interface with other systems via IP connection to the Energy Manager. Third party communications
must be approved and verified by Eaton Lighting Solutions during system design phase.
Currently supported integration
BACnet is currently supported through an IP connection into the Energy Manager.
API's
LumaWatt Pro supports an API for integration however it does not provide the ability to change software programming of the system. API's
are used for status and override of current state.
Cloud connectivity
LumaWatt Pro does not require cloud connectivity to support any lighting control functionality. The system was designed to be supported
completely on premises.
