Troubleshooting
Eaton Advanced ePDU Troubleshooting Guide P-164000140—Rev 1
www.eaton.com/ePDU
17
Error Messages
This section provides error message troubleshooting for the Advanced ePDU models. Table 9 lists fault
conditions, potential causes, and possible troubleshooting actions you can take in response to problems.
Table 9. Error Message Troubleshooting
Problem
Possible Root Cause
Primary Actions
Failed to retrieve data from the
Network Management Card. Retry
later.
Request sent to refresh the Web interface
content failed
1 - Refresh the page manually (F5) or wait until the
auto-refresh occurs (approximately 30
seconds).
2 - Confirm that you can ping the Network Management
Card.
3 - If the issue persists, check the following:
l
ePDU installation and Ethernet cable
l
IP addresses of the Network Management Card from
the ePDU LCD screen menus
l
network and access settings of your Network
Management Card from the RS-232 interface
l
your network configuration and network state
Failed to upload the file
Configuration file upload procedure failed
1 - Try to upload the configuration file again.
2 - Check the configuration file content. It must conform
to the XML format and the maximum sizes are:
l
13.125 Kbytes for the Network Management Card
configuration file
l
6 Kbytes for the ePDU configuration file
Failed to send a request to the
Network Management Card. Retry
later.
Configuration request failed
1 - Try to upload the configuration file again for the
operation that just failed.
2 - Confirm that you can ping the Network Management
Card.
3 - If the issue persists, check the following:
l
ePDU installation and Ethernet cable
l
IP addresses of the Network Management Card from
the ePDU LCD screen menus
l
network and access settings of your Network
Management Card from the RS-232 interface
l
your network configuration and network state
You do not have the required
permissions to execute this action.
User is not logged in with the appropriate
permissions (security level) to execute the
action
1 - Log out and then log in again with an authorized
account.
Password and Confirm Password
don't match.
User entered different values in the
Password and Confirm Password fields
1 - Enter the same value in the Password and Confirm
Password fields.
Negative values are not accepted.
User entered a negative value in a field
that allows only zero or positive value
1 - Enter a zero or positive value.
Be sure not to leave empty fields.
Mandatory fields not completed properly
1 - Enter a value for each mandatory field.
The minimum password length is 5
characters.
User entered a password with less than 5
characters
1 - Enter a password with a minimum of 5 characters.