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TROUBLESHOOTING

Eaton 9910 UPS and EBM User's Guide

P-164000005 Rev 2

Typical Alarms and Conditions

Table 15 describes the typical alarms and conditions.

Table 15. Typical Alarms and Conditions

Alarm or Condition

Possible Cause

Action

The UPS does not provide or
indicate the expected backup time.

The batteries need charging or
service.

Apply utility power for 48 hours to charge
the batteries. If the condition remains,
contact your service representative.

Power is not available at the UPS
output receptacles.

The UPS is in Standby mode.

Supply power to the connected equipment
by pressing the on/off button until the status
summary screen is displayed on the UPS
front panel.

The UPS does not start. (The LCD
is off.)

The power is not connected.

Check the power cord connections.

3000 VA Models:

The battery is

disconnected.

Verify that the battery is connected. If the
condition remains, remove utility power,
disconnect the battery, reconnect the
battery, then apply utility power.

3000 VA Models:

The batteries

need charging or service.

Apply utility power for 48 hours to charge
the batteries. If the condition remains,
contact your service representative.

The UPS operates normally, but
some or all of the protected
equipment is not on.

The equipment is not connected
correctly to the UPS.

Verify that the equipment is connected to
the UPS receptacles. Also verify that the
load segment is on.

A communication port or an
optional communication card does
not operate.

The communication cable is not
compatible.

Verify that the correct communication cable
is connected to the port or card.

Battery test did not run or was
interrupted.

One of the conditions listed in
“Running Automatic Battery Tests”
on page 34 was not present.

Resolve the condition, and then restart the
test.

UPS on Battery
(Event 168)
No Alarm

NOTE

The utility alarm that

caused the transfer to Battery
mode sounds its alarm.

A utility power failure has
occurred, and the UPS is in Battery
mode.

The UPS is powering the equipment with
battery power. Prepare the equipment for
shutdown.

Содержание 9910

Страница 1: ...Powerware Series Eaton 9910 UPS and EBM User s Guide ...

Страница 2: ......

Страница 3: ...Powerware Series Eaton 9910 UPS and EBM User s Guide ...

Страница 4: ...onformity contact Eaton Power Quality Oy Koskelontie 13 FIN 02920 Espoo Finland Phone 358 9 452 661 Fax 358 9 452 665 68 Eaton Powerware and ABM are registered trademarks of Eaton Corporation or its subsidiaries and affiliates AIX is a registered trademark of International Business Machines Corporation Linux is a registered trademark of Linus Torvalds Microsoft and Windows are registered trademark...

Страница 5: ...esidential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense ICES 003 This Class A Interference Causing Equipment meets all requirements of the Canadian Interference Causing Equipment Regulations ICES 003 Cet appareil numérique de la classe A respecte toutes les exigences du Reglement sur le matériel brouilleur du Ca...

Страница 6: ...tion such as important operating and maintenance instructions This symbol indicates that you should not discard the UPS or the UPS batteries in the trash This product contains sealed lead acid batteries and must be disposed of properly For more information contact your local recycling reuse or hazardous waste center This symbol indicates that you should not discard waste electrical or electronic e...

Страница 7: ...g the UPS on Battery 22 Turning off the UPS 22 Display Functions 22 System Status 23 Alarm History 24 Meters 24 Control Screens 24 Model Information 25 Configuration 26 Transferring the UPS between Modes 29 Transferring from Normal to Bypass Mode 29 Transferring from Bypass to Normal Mode 29 Retrieving the Alarm History 29 Behavior on Overload 30 Configuring Load Segments 31 Controlling Load Segme...

Страница 8: ... 38 USB Port 38 RS 232 Port 39 Communication Cards 40 6 UPS Maintenance 41 UPS and Battery Care 41 Storing the UPS and Batteries 41 Replacing the Internal Batteries 3000 VA Models 42 Replacing the Internal Batteries 6000 VA Models 46 Testing the Battery 50 Recycling the Used Battery or UPS 51 7 Specifications 53 8 Troubleshooting 57 Silencing the Alarm 57 Types of Alarms 57 Accessing Alarms and Co...

Страница 9: ...ment to increase battery service life optimize recharge time and provide a warning before the end of useful battery life S Extended runtime with an optional Extended Battery Module EBM S Start on battery capability for powering up the UPS even if utility power is not available S Hot swappable batteries that simplify maintenance by allowing you to replace them safely without powering down the criti...

Страница 10: ...The shaded areas shown in the following figures indicate the load segment groupings The shading does not appear on the cabinet NOTE The illustrations in this document might differ slightly from your hardware REPO EBM connector Communication bay Figure 1 The 9910 E35 UPS Rear Panel REPO EBM connector Communication bay Figure 2 The 9910 E36 UPS Rear Panel ...

Страница 11: ...EBM connector Output circuit breakers Four IEC 320 C19 receptacles Load segment 1 Figure 3 The 9910 E66 UPS Rear Panel connector L6 30 P Communication bay USB connector RS 232 connector REPO Ground screw P Fan Six IEC 320 C13 receptacles Load segment 2 Output circuit breaker EBM connector Output circuit breakers Four IEC 320 C19 receptacles Load segment 1 L6 30 inlet Figure 4 The 9910 E67 UPS Rear...

Страница 12: ... 9910 UPS and EBM User s Guide S P 164000005 Rev 2 4 NOTE 9910 E67 model only Purchase a detachable power supply cord Eaton recommends a Type SJT 10 AWG 3C 105 C 1 8 4 5m long grounded NEMA L6 50P to grounded NEMA L6 30R ...

Страница 13: ...tric shock install this UPS in a temperature and humidity controlled indoor environment free of conductive contaminants Ambient temperature must not exceed 40 C 104 F Do not operate near water or excessive humidity 90 maximum S To reduce the risk of fire connect only to a circuit provided with branch circuit overcurrent protection in accordance with the National Electrical Code NEC ANSI NFPA 70 or...

Страница 14: ...ly grounded remove the utility source from the ground Contact with any part of a grounded battery can result in electrical shock The likelihood of such shock can be reduced if such grounds are removed during installation and maintenance applicable to equipment and remote battery supplies not having a grounded supply circuit S Proper disposal of batteries is required Refer to your local codes for d...

Страница 15: ... onduleur n est pas connectée à une alimentation CA S Pour réduire les risques d incendie et de décharge électrique installer l onduleur uniquement à l intérieur dans un lieu dépourvu de matériaux conducteurs où la température et l humidité ambiantes sont contrôlées La température ambiante ne doit pas dépasser 40 C Ne pas utiliser à proximité d eau ou dans une atmosphère excessivement humide 95 ma...

Страница 16: ...etirez la source secteur de la terre Le contact avec toute pièce d une batterie mise à la masse peut provoquer un choc électrique La probabilité d un tel choc peut être réduite si de telles mises à la terre sont retirées pendant l installation et la maintenance applicables aux alimentations de batterie de l équipement et distante n ayant pas un circuit d alimentation relié à la terre S Une mise au...

Страница 17: ...ist S Um die Brand oder Elektroschockgefahr zu verringern diese USV nur in Gebäuden mit kontrollierter Temperatur und Luftfeuchtigkeit installieren in denen keine leitenden Schmutzstoffen vorhanden sind Die Umgebungstemperatur darf 40 C nicht übersteigen Die USV nicht in der Nähe von Wasser oder in extrem hoher Luftfeuchtigkeit max 95 betreiben S Zur Vermeidung von Brandgefahr sollte das Gerät nur...

Страница 18: ... der unbeabsichtigten Erdung ist die Netzstromquelle von der Erdung zu entfernen Durch Berührung von geerdeten Batterieteilen kann ein elektrischer Schlag verursacht werden Die Wahrscheinlichkeit eines solchen Schlages kann verringert werden wenn derartige Erdungen bei der Installation und Wartung aufgehoben werden dies gilt für Geräte und Remote Batterieversorgungen ohne geerdeten Versorgungsscha...

Страница 19: ... conectado a uma fonte de energia elétrica S Para reduzir o risco de incêndios ou choques elétricos instale a UPS em ambiente interno com temperatura e umidade controladas e livres de contaminadores condutíveis A temperatura ambiente não deve exceder 40 C Não opere próximo a água ou em umidade excessiva máx 90 S Para reduzir o risco de incêndio conecte apenas em um circuito que tenha proteção de c...

Страница 20: ...rtidamente remova a fonte utilitária do aterramento Tocar qualquer parte de uma bateria aterrada pode resultar em choque elétrico A possibilidade de choque elétrico pode ser reduzida se estes aterramentos forem removidos durante a instalação e manutenção aplicável ao equipamento e baterias remotas sem circuito de aterramento S Siga as instruções apropriadas ao desfazer se das baterias Consulte os ...

Страница 21: ...ê ñåòè ïåðåìåííîãî òîêà S Äëÿ ñíèæåíèÿ îïàñíîñòè ïîæàðà èëè ïîðàæåíèÿ ýëåêòðè åñêèì òîêîì óñòàíàâëèâàéòå ÈÁÏ â çàêðûòîì ïîìåùåíèè ñ êîíòðîëèðóåìûìè òåìïåðàòóðîé è âëàæíîñòüþ â êîòîðîì îòñóòñòâóþò ïðîâîäÿùèå çàãðÿçíÿþùèå âåùåñòâà Òåìïåðàòóðà îêðóæàþùåãî âîçäóõà íå äîëæíà ïðåâûøàòü 40 Ñ Íå ýêñïëóàòèðóéòå óñòðîéñòâî îêîëî âîäû èëè â ìåñòàõ ñ ïîâûøåííîé âëàæíîñòüþ ìàêñ 90 S Для снижения риска пожара п...

Страница 22: ... батареи S Проверьте не заземлена ли батарея случайно Если случайно подключена к заземлению отключите проводник от заземления Контакт с любой частью заземленной батареи может привести к электрическому удару Вероятность такого удара можно снизить если убирать такое заземление во время установки и обслуживания применимо к оборудованию и удаленному аккумуляторному питанию не имеющему заземленную цепь...

Страница 23: ... Para reducir el riesgo de incendio o de choque eléctrico instale este SIE en un lugar cubierto con temperatura y humedad controladas libre de contaminantes conductores La temperatura ambiente no debe exceder los 40 C No trabaje cerca del agua o con humedad excesiva 90 máximo S Para reducir el riesgo de incendio conecte únicamente a un circuito provisto con protección de sobrecorriente en el circu...

Страница 24: ... quite la fuente de energía de la tierra El contacto de cualquier parte de una batería con toma a tierra puede provocar un cortocircuito eléctrico La posibilidad de tal cortocircuito puede ser reducida si se retiran las tomas a tierra durante la instalación y el mantenimiento aplicable al equipamiento y a las baterías remotas que no tengan un circuito de alimentación con toma de tierra S Es necesa...

Страница 25: ...with your 9910 UPS model for complete rack installation instructions UPS and Extended Battery Module EBM battery connections remote emergency power off REPO installation and shipping instructions CAUTION The UPS and EBM are heavy see page 54 Use at least the minimum number of people required to lift the cabinets into the rack ...

Страница 26: ...INSTALLATION Eaton 9910 UPS and EBM User s Guide S P 164000005 Rev 2 18 ...

Страница 27: ...g the UPS on and off S Display functions S Transferring the UPS between modes 6000 VA models only S Retrieving the alarm history S Behavior on overload S Configuring load segments battery settings and automatic restart Control Panel Figure 5 shows the display and controls on the front of the UPS 3 3 Figure 5 Eaton 9910 Control Panel 3000 VA Model Shown ...

Страница 28: ...owing screens press and hold this button longer than 1 second S On the User Setting screens to save the displayed setting S On the Meter and Notice Alarm screens to lock the screen prevent the screen from returning to its default after timeout A locked screen displays a small key image near the status icon To unlock the screen press any button to perform its usual function S On off Press to turn o...

Страница 29: ...rs and charges the batteries as needed and provides filtered power protection to your equipment Battery Mode The UPS supplies the load power from battery The status text flashes and the UPS beeps every 5 seconds When the utility power returns the UPS transfers to Normal mode operation while the battery recharges Bypass Mode 6000 VA models only The UPS supplies the load power through an automatic i...

Страница 30: ... least once To turn on the UPS without using utility power press and hold the on off button for 3 seconds The UPS provides power to the connected devices and it switches into Battery mode Turning off the UPS To turn off the UPS 1 Prepare the connected devices for shutdown 2 Press and hold the on off button until the long beep ceases approximately 3 seconds The UPS transfers to Standby mode if util...

Страница 31: ...de S Notice or alarm status if any are present If the message ALARM is displayed press the down B button to display the active notices alarms and battery status messages For more information see Table 2 and Chapter 8 Troubleshooting on page 57 Table 2 describes the available battery status messages Only one battery status is available at a time Table 2 Battery Status Messages Battery Status Descri...

Страница 32: ...tts VA current power factor voltage and frequency S Input voltage and frequency S Battery voltage and percentage charged Control Screens Table 3 describes the available control screens Table 3 Control Screens Control Screen Description Go to Bypass 6000 VA models only Transfers the UPS system to internal Bypass mode When the Go to Bypass command is issued the screen displays the Manual Bypass Comm...

Страница 33: ...ing on off commands S Clears the alarm history and resets all statistic values and time stamps S Resets the battery test status S Initiates the Self Diagnostics test Model Information The model information screens display the following UPS information S Model Type Chassis style and supply power rating S Part Number SN Part number and serial number for the UPS S NMC firmware Firmware version for th...

Страница 34: ...ed Enabled Set date and time Set Month Day Year Hours Minutes and Seconds Date mm dd yyyy Time hh mm ss NOTES 1 The date format is dependent on the language selection 2 Time is a 24 hour clock 01 01 2010 12 00 00 Control commands from serial port Enabled Disabled If Enabled control commands are accepted through the serial port USB ports or option card If Disabled configuration and load control com...

Страница 35: ...es the optimal detected setting for frequency Overload alarm level 10 20 30 100 If 100 the UPS issues an Output Overload alarm at load 100 NOTE Configure the Output Overload Level 1 to alert you before the UPS reaches its rated capacity limits 100 Automatic start delay Off 0s 1s 2s 32767s See Configuring Load Segments on page 31 0s for Load Segment 1 1s for Load Segment 2 Automatic on battery shut...

Страница 36: ... is always allowed if the utility is within the UPS operating limits voltage and frequency limits are not in use If Bypass Disabled Bypass operation is prohibited Always EBMs 0 1 See Configuring the UPS for an EBM on page 33 0 Battery low alarm Immediate 2 min 3 min 5 min The battery low alarm is triggered when the set amount of backup time approximately remains in the batteries 3 minutes Automati...

Страница 37: ...ays Manual Bypass Command Sent Transferring from Bypass to Normal Mode To transfer from Bypass to Normal mode 1 From the main menu press the down B button to scroll to the Control menu and press the OK button 2 Press the down B button to scroll to Go to Normal and press the OK button The screen displays Normal Mode Command Sent Retrieving the Alarm History To retrieve the alarm history through the...

Страница 38: ...dels Overload Severity Load Level On Utility Power On Bypass On Battery Level 1 100 to 101 Overload alarm only and support load indefinitely Overload alarm only and support load indefinitely Overload alarm only support load until low battery shutdown level is reached Level 2 102 to 110 Transfer to Bypass after 12 seconds 1 If Bypass is not available transfer to Fault mode after 12 seconds 1 Overlo...

Страница 39: ...through the LCD 1 From the main menu press the down B button to scroll to the Control menu and press the OK button 2 Press the down B button to scroll to Load Segments and press the OK button 3 Press the down B button to scroll to the load segment that you want and press the OK button 4 Press the down B button to set the load segment to On or Off 5 Press the OK button for 1 second to confirm 6 Rep...

Страница 40: ...specified time S Select Off 5 Press the OK button for 1 second to confirm 6 Repeat Step 3 to Step 5 to set the other load segment if applicable NOTE Load segment on off commands that are issued through the Control menu override the user settings for load segments NOTE A single load segment delay applies to both receptacles However there is an additional automatic 1 second delay between closing seg...

Страница 41: ...that you want and press the OK button 4 Press the down B button to select the shutdown delay for the load segment 5 Press the OK button for 1 second to confirm 6 Repeat Step 3 to Step 5 to set the other load segment if applicable Configuring Battery Settings Configure the UPS settings for an installed Extended Battery Module EBM and whether to run automatic battery tests Configuring the UPS for an...

Страница 42: ...d to confirm Running Automatic Battery Tests The automatic discharge test is enabled by default and runs during the transition from Float to Rest mode After the test is complete the charge cycle restarts to completely charge the batteries and then continues to Rest mode The automatic test runs approximately once every three months and does not run again until after three more Float to Rest mode tr...

Страница 43: ... the OK button 3 Press the down B button to select whether to enable or disable the automatic battery test 4 Press the OK button for 1 second to confirm Configuring Automatic Restart The UPS automatically restarts if the utility power returns after the output was shut off because of depleted batteries a shutdown input signal or an automatic shutdown command You can set the load segment for the amo...

Страница 44: ...OPERATION Eaton 9910 UPS and EBM User s Guide S P 164000005 Rev 2 36 ...

Страница 45: ...te record of critical power events and it notifies you of important UPS or power information If there is a power outage and the UPS battery power becomes low the software can automatically shut down the system to protect the data before the UPS shutdown occurs You can install the UPS Manager software on a computer running a Microsoft Windows Linux or AIX operating system as either a standalone app...

Страница 46: ...polls the UPS for detailed information about the status of the power environment If a power emergency occurs the software initiates the saving of all data and an orderly shutdown of the devices that are connected to the UPS For the communication port locations see UPS Rear Panels on page 2 NOTE Only one of the communication ports can be active at one time The USB port has priority over the RS 232 ...

Страница 47: ...puter Figure 6 identifies the cable pins and Table 7 describes the pin functions 3 8 7 9 1 6 2 4 5 Figure 6 RS 232 Port Table 7 RS 232 Port Pin Assignment Pin Number Signal Name Function Direction from the UPS 1 Unused Not applicable 2 Tx Transmit to external device Out 3 Rx Receive from external device In 4 Unused Not applicable 5 GND Signal common tied to chassis Not applicable 6 Unused Not appl...

Страница 48: ...communication card The Eaton 9910 has an available communication bay for one of the following communication cards S Network Management Card Provides power management software to control load segments set the time and date configure other settings and update the UPS firmware S Relay Serial Card Provides two types of interfaces through a DB 9 connector a dry contact relay mode and an RS 232 serial m...

Страница 49: ...y dusty clean the outside of the system with a vacuum cleaner For full battery life keep the UPS at an ambient temperature of 25 C 77 F Storing the UPS and Batteries If you store the UPS for a long period recharge the batteries every 6 months by connecting the UPS to utility power The batteries charge to 90 capacity in approximately 4 hours However Eaton recommends charging the batteries for 48 ho...

Страница 50: ... 3 seconds and then disconnect the UPS 2 Wait 60 seconds while the internal processor shuts down before you disconnect the battery To replace the UPS internal batteries CAUTION S Read and understand all warnings and cautions listed in Safety Warnings on page 5 S Pull the batteries out onto a flat stable surface The batteries are unsupported when you pull them out of the UPS S The UPS batteries are...

Страница 51: ...INTENANCE Eaton 9910 UPS and EBM User s Guide S P 164000005 Rev 2 43 2 Loosen the thumbscrew on the metal battery cover 1 slide the cover to the right 2 and open the cover 3 Figure 8 Opening the Battery Cover ...

Страница 52: ... Connector 4 Using the plastic tabs pull the battery module out of the bay 2 Recycle or discard it as instructed by local regulations 5 Slide the new battery module into the UPS and connect the internal battery connector NOTE A small amount of arcing might occur when you connect the batteries This is normal and does not damage the unit or present any safety concern Push the two connectors together...

Страница 53: ...n slide the cover slightly to the right and then to the left 2 Tighten the thumbscrew 3 Torque the screw to 0 7 Nm 6 2 lb in if using a torque wrench Figure 10 Closing the Battery Cover 7 To attach the UPS front cover press the two side latches toward each other align the cover with the UPS and snap it into place ...

Страница 54: ...n disconnect the UPS 2 Wait 60 seconds while the internal processor shuts down before you disconnect the battery To replace the UPS internal batteries CAUTION S Read and understand all warnings and cautions listed in Safety Warnings on page 5 S Pull the batteries out onto a flat stable surface The batteries are unsupported when you pull them out of the UPS S The UPS batteries are heavy see page 54...

Страница 55: ...nnectors from the studs and move the connectors out of the way Figure 12 Disconnecting the Internal Battery Connectors 3 Loosen the thumbscrew 1 on the battery retaining bracket slide the bracket to the left 2 rotate the bracket out 3 then slide the bracket to the right and remove it 4 Figure 13 Removing the Battery Retaining Bracket ...

Страница 56: ...ly pull one battery module out of the bay and place it on a sturdy flat surface Repeat for the second battery Recycle or discard the batteries as instructed by local regulations Figure 14 Replacing the UPS Internal Batteries 5 Carefully slide one new battery module into the UPS Repeat for the second battery ...

Страница 57: ... battery connector 5 and attach the connectors to the battery retaining bracket between the studs NOTE A small amount of arcing might occur when you connect the batteries This is normal and does not damage the unit or present any safety concern Push the two connectors together firmly until fully seated Figure 15 Securing and Connecting the Batteries 10 To attach the upper front cover press the two...

Страница 58: ...n 3 Press the down B button to scroll to Battery Test 4 Press the OK button to view the Battery Test status NOTE If the battery test is already scheduled or running you can choose to cancel the test If the previous battery test failed or did not complete see Table 15 on page 62 for more information before scheduling another test 5 If necessary press the down B button to select Yes for Schedule bat...

Страница 59: ...odes for disposal requirements S Do not dispose of the battery or batteries in a fire Batteries may explode CAUTION Do not discard the UPS or the UPS batteries in the trash This product contains sealed lead acid batteries and must be disposed of properly For more information contact your local recycling reuse or hazardous waste center CAUTION Do not discard waste electrical or electronic equipment...

Страница 60: ...UPS MAINTENANCE Eaton 9910 UPS and EBM User s Guide S P 164000005 Rev 2 52 ...

Страница 61: ...ttery Table 8 UPS Model List UPS Model Power Levels Rated at Nominal Inputs Input Connections Output Connections 9910 E35 3000 VA 2700W IEC 320 C20 2 NEMA L6 20R 2 IEC 320 C19 2 IEC 320 C13 9910 E36 3000 VA 2700W IEC 320 C20 8 IEC 320 C13 2 IEC 320 C19 9910 E66 6000 VA 5600W L6 30P attached cord 2 NEMA L6 30R 4 IEC 320 C19 9910 E67 6000 VA 5600W L6 30P inlet connector 6 IEC 320 C13 4 IEC 320 C19 D...

Страница 62: ...27 mm 19 x 27 7 x 5 0 3U Weights 72 kg 159 lb total weight 24 kg 53 lb internal battery each of two 24 kg 53 lb cabinet only 59 kg 130 lb Handling Requirement Cabinet only Two persons Single battery only Two persons Specially trained persons a lifting device or both Table 12 Electrical Input and Output 9910 E35 9910 E36 9910 E66 9910 E67 Nominal Output Voltage user selectable 200V 208V 220V 230V 2...

Страница 63: ...ICATIONS Eaton 9910 UPS and EBM User s Guide S P 164000005 Rev 2 55 Figure 16 Internal Circuit Configuration Models 9910 E35 and 9910 E36 Figure 17 Internal Circuit Configuration Models 9910 E66 and 9910 E67 ...

Страница 64: ...ICES 9910 E36 cULus TUV CB GOST C Tick CE FCC ICES KC 9910 E67 TUV CB C Tick CE FCC ICES EMC Class A IEC 62040 2 FCC Part 15 ICES 003 VCCI IEC 62040 2 FCC Part 15 ICES 003 Table 14 Battery 3000 VA Models 6000 VA Models UPS Configuration 8 12V 9 Ah internal batteries 18 12V 9 Ah internal batteries EBM Configuration 8 12V 9 Ah 18 12V 9 Ah Type Sealed maintenance free valve regulated lead acid Monito...

Страница 65: ... a potential operating problem occurs the UPS issues an alarm to alert you Usually an alarm that is displayed on the control panel does not mean that the output power is affected Events are silent conditions recorded in the alarm history as status information such as Clock Set Done Events do not require a response Notices and alarms are recorded in the alarm history as records of when alerts occur...

Страница 66: ... active notice or alarm the UPS automatically displays the active alarms screen and flashes the display S Notice or alarm A separate screen displays for each active notice or alarm If there are no active alarms or notices the message No Active Alarms is displayed S Battery status The battery status screen indicates the battery charge mode the percentage that the battery is charged and the runtime ...

Страница 67: ...e down B button to scroll through the listed events notices and alarms Serial Connection to a Computer Through a serial connection you can access the last 50 events notices and alarms arranged from latest to oldest To access the troubleshooting information from a computer 1 Connect a serial cable to the UPS and to a computer 2 On the computer start a terminal emulation program such as HyperTermina...

Страница 68: ...TROUBLESHOOTING Eaton 9910 UPS and EBM User s Guide S P 164000005 Rev 2 60 Figure 18 COM Port Settings 3 Click OK The computer creates a communication connection 4 Click Call then click Disconnect ...

Страница 69: ...es with a list of events that includes the event type ID date and time and name For example Alarm 199 03 10 2010 10 55 38 Battery Disconnected Notice 025 03 09 2010 08 30 40 Output Overload Event 181 03 09 2010 07 29 39 UPS Control Power ON 7 Select the text that you want right click the mouse and click Copy The list of events is copied to your computer clipboard 8 Press Ctrl V to paste the text i...

Страница 70: ...t the battery reconnect the battery then apply utility power 3000 VA Models The batteries need charging or service Apply utility power for 48 hours to charge the batteries If the condition remains contact your service representative The UPS operates normally but some or all of the protected equipment is not on The equipment is not connected correctly to the UPS Verify that the equipment is connect...

Страница 71: ...and will remain in bypass until commanded None Battery Disconnected Alarm 199 Fast Beeping Alarm The UPS does not recognize the internal batteries Verify that all batteries are correctly connected If the condition remains contact your service representative The battery voltage is lower than the batteries disconnected level that is defined for the UPS This might be due to a blown fuse intermittent ...

Страница 72: ...ettings see Table 4 on page 26 Input AC Over Voltage Alarm 6 Fast Beeping Alarm The utility power voltage exceeds the maximum operating range The UPS transfers to Battery mode if it is supporting the load Input AC Under Voltage Notice 7 Slow Intermittent Alarm The utility power voltage is below the minimum operating range The UPS transfers to Battery mode if it is supporting the load 6000 VA Model...

Страница 73: ...oltage levels have exceeded the maximum allowable limits The UPS turns off the charger until the next power cycle Contact your service representative Charger Failure Alarm 34 Continuous Alarm A battery charger fault has been detected The UPS turns off the charger until the next power cycle Contact your service representative Inverter AC Over Voltage Alarm 0 Fast Beeping Alarm The UPS has detected ...

Страница 74: ...ts on the UPS are not blocked The alarm clears when the heatsink temperature drops 5 C 9 F below the warning level Fatal EEPROM Fault Alarm 53 Continuous Alarm There is EEPROM data corruption due to a failed device or incorrect flash upgrade Contact your service representative Fan Failure Alarm 193 Continuous Alarm The UPS has detected that one or more fans are not functioning correctly This is an...

Страница 75: ......

Страница 76: ... P 1640000052 P 164000005 2 ...

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