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7
Troubleshooting
The Eaton 5E is designed for reliable, autonomous operation while providing you
with notifications and alerts whenever a
potential operational or performance issue occurs.
Usually the alarms shown by the control panel do not mean that the output power
is affected. Instead, they are preventive alarms intended to alert the user.
•
Events are silent status information that are recorded into the Event log. Exam-
ple = “AC freq in range”.
•
Alarms are recorded into the Event log and displayed on the LCD status screen
with the logo blinking. Some alarms may be announced by a beep every 3 sec-
onds. Example = “Battery low”.
•
Faults are announced by a continuous beep and red LED, recorded into the Fault
log and displayed on the LCD with a specific message box. Example = Out. short
circuit.
Use the following troubleshooting chart to determine the UPS alarm condition.
Conditions
Possible cause
Action
The UPS outlets are
not supplied with
power or the UPS
cannot be turn on
after pressing the
button
The ON/OFF Button is not
pressed or the ON/OFF but-
ton is pressed too briefly.
Press the button continuously for
more than 2 seconds and check
that LED turns to green.
The connected devic-
es are not supplied
when AC power fails.
The devices are not connect-
ed good to the UPS outlets .
Check the cables and reconnect
the devices to the UPS outlets.
Green LED flashes
every 1 second and
audio alarm beeps
every 5 seconds.
The UPS frequently operates
on battery power because
the AC power source is of
poor quality.
Have the electrical installation
checked by a professional or use
another wall outlet.
Green LED flashes
every 1 second and
audio alarm beeps
every 1.5 second.
UPS operates on battery
power with a low battery
The actual time to shutdown may
vary significantly, prepare your
equipment for shutdown.
Battery discharging
time diminishes
Battery not yet been fully
charged or overloaded
Keep UPS connected to utility
power persistently for more than
6 hours to recharge the batteries.
Or remove some noncritical loads.