customerservice
@biddefordblankets.com
ITEM: 6411
AFTER SALES SUPPORT
USA
800 789 6441
FAQ 7
My heated product does not seem to turn on. What do I do?
a. First, check to see if the controller is illuminated. If you see that it is
illuminated, it is receiving power. If there is no light of any type, check
the ON/OFF switch.
b. Second, if there is still no illumination, check the connections. Unplug
the cord from the wall outlet. Then check the connectors to make sure
that the controller is firmly secured. Then re-plug it into the wall outlet.
If the display lights up, it is receiving power and is ON.
c. Third, if there is still no power, disconnect the product and contact the
Customer Service support listed under section 8 of this manual .
The display is illuminated but I don’t feel it warming up. What do I do?
Please remember, automatic warming blankets are not like heating pads: Do not expect
to feel direct heat.
CAUTION!
– The following troubleshooting test represents a non-standard use of
your product. Do not continue this test for more than seven (7) minutes. Do not repeat
this procedure during actual use.
Fold the product with at least four folds. Connect the controller to the
bedding, then plug the controller into a working wall outlet. Set the controller
to the highest heat setting and wait for five minutes. Place your hand inside
the folds; you should feel warmth. Turn the controller OFF. Lay the product
out flat.
d. If no heat is felt, disconnect the product and contact the Customer
Service support listed under section 8 of this manual.
The display is illuminated but it is reading “E”, what does that mean?
“E” stands for “ERROR” and indicates there may be a problem.
CAUTION!
– Do not attempt to operate your product if you are getting repeated
ERROR messages.
a. Some error messages are caused by transient events and not an actual
problem. To check, turn off the product and wait 15 seconds. Then turn
the product on again.
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